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Strand Heating is a reputable and reliable business based in the heart of North Norfolk. Our highly skilled, certified engineers have the knowledge, skills and passion to carry out all aspects of servicing, repairs and installations when it comes to your home’s heating. No matter what boiler or appliance you have, our dedicated team of engineers and support staff are passionate about ensuring that every customers has a warm home. From boiler and appliance services, to breakdowns and installations, our aim is to ensure that we have an engineer out to you on the same day. We really are here to keep your home warm. We’re proud of the relationships we’ve built with customers across North Norfolk, who turn to us to tackle their heating problems throughout the year and to make sure their boilers and heating systems are working safely.
2c Station Road, NR11 8JH, Mundesley, United Kingdom
4.0
7 reviews
No recent history of asking for reviews
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Strand engineer Joe carried out a thorough boiler service and was polite and courteous. I feel extremely confident to continue using Strand’s services in the future and highly recommend them.
Have used Strand Heating for a few years now and can highly recommend them, have only ever had excellent service from them throughout
Reply from Strand Heating
Thank you for taking the time to leave a review Richard, it is really appreciated. Thanks for your years of business and we always look forward to working with you!
What a fantastic company to deal with! Arrived the same day I had an issue, very polite and efficient engineer.
Great company to do business with. Nothing is too much trouble with customer service being top of their agenda!
I absolutely cannot fault the service provided by Strand! From booking my appointment to the engineer leaving they offered nothing but top quality service.
After making my appointment, Strand were in regular contact, ensuring I was up to date with timings and were even able to offer a quicker appointment due to a cancellation! The engineer arrived and was polite, friendly and very professional. A credit to the company and another reason as to why I would definitely use them again! I have recommended the company to friends and family and I could not speak more highly of them.
Truly a 5* company!
We have a leaking boiler in a holiday let on a Friday with water running through ceiling. Strand sent a plumber same day - great so far. Their office is a stones throw away. Problem identified (common leaking diverter valve issue with a Baxi) and part was ordered..or so we were told. (Amazon have them for delivery next day even). Plumber said he would be back Monday or Tuesday to fit. Chased up Strand Monday to find now its over a week until they can return. Wish we had known before so now we are indeed truly stranded up the creek with no heating for our clients for this week or the next. Strand office manager was very defensive and no help at all.
NOTE IN REPLY TO RESPONSE BELOW: 1. we booked plumber 8:45am. He arrived 5pm and was NOT there more than 30 minutes. He could not find us despite being 100 yds from your office. 2. We did not call to “complain” but to see when we needed to give access to the holiday let having been told definitely Monday or Tuesday. Fact. We have no idea of working hours or number of plumbers you have. The person we spoke to had been on holiday previously, was playing catch up and was not a first hand party to what was arranged, perhaps this explains the inaccuracies in your reply 3. Quoting October 6th as “best you can do” was more than a week.
Reply from Strand Heating
Hi Graham - Thank you for leaving a review. We are sad to hear that you did not value our service due to the miscommunication, especially given that during our peak season we limit the number of new customers we take on. However given the situation you were in we made exception to our policy and came out to help, the same day. Our engineers volunteer to take on these jobs to help customers out and despite starting the day at 8am your engineer left your property at 7.30pm, on a Friday, with an hours drive home ahead of him.
We understand your frustration however miscommunication works both ways and the engineer that you claim to have promised to return on Monday and Tuesday this week actually only works Wednesdays-Fridays, so we see no reason why he would promise to return on these days that he does not work on. What has been said and how this has been heard as something else is now only ever going to be something that we will not agree on.
With the replacement part reported on our system at 7.30pm on a Friday it would naturally not be ordered until first thing Monday morning, due to the lack of availability of our suppliers over the weekend. We will always book in return visits as soon as the parts arrive, it would certainly not have taken over a week to fix, merely 24 or 48 hours - with all of this delay being outside of our control. For this particular part we were in the process of identifying when it will arrive and when we could book in the engineer when you called to complain.
If you wish to discuss this future please leave a message with the office and the managing director will call you director to discuss.
We wish you the best for the future.
They have recently be taken over by a new owner and I have no complaints! They were efficient, friendly, helpful. Great service!
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