Streamily Reviews 289

I love getting autographs from YouTubers that I’m a fan of and I hope to get more! I hope they get Jaiden Animations to do a signing!

The customer service team tried to fix the issue of my emails going to spam. But the damage was done. I appreciate the care and speed once I was finally found, but I got vague, unknowing messages off and on that basically had a tone of me not caring if Nick Boraine took time with his family. Of course I understand that. I just wanted an update, especially when one was sent but not the other.

Turned out better than I could have ever asked for! Thank you so much

Very professional, help me to fix my order of print after it got delayed.
I can't wait for receive it. Amazing communication, fast replies

The signed print came in perfect condition. Despite long wait, support services were responsive.

It was a great experience regarding my first order on Streamily! Sure, it took a bit to arrive (especially with my birthday coming up) but it was all worth it! The fact that I managed to get myself a genuine and authentic print signed by one of my favorite voice actors just shows that Streamily is the real deal and by far in my opinion the best place to get autographed stuff from actors and others alike! I would rate my experience 5 stars for an excellent and trustworthy first time.

Satisfied.

What made my experience great was how efficient everything was. I also had to reach out to customer service to correct an error that I made and they were able to get me set straight. Awesome experience!

The customer service was outstanding! The I loved being able to watch my son’s gift signed on a live. Very cool experience.

I wish I could give more stars than what I have done.
My initial contact with streamily was great! The support team twice over helped me amend the notes on my orders, to ensure the talent pronounced the names right on stream.
On the 12th of December I got a notification that my Zach Mendez order arrived at the warehouse. Several days later, another email stating my Nick Borraine one also arrived. Due to the busy winter period I understood it would take time, and was patient to wait.
Except then I got a notification that my order had shipped, except it only contained Nick's, the one that had arrived later.
It arrived yesterday, and I confirmed only Nick's arrived. Zach's is, presumably, still in the warehouse which I don't understand how this has occured. Unless a frame is still being sourced for it, the only other presumption I can make is that it's lost.
I contacted support when I first received work of my shipping but haven't received anything back yet, which is another surprise to me since the original contact I had with them before the signing at been speedy and positive.
Honestly I don't even necessarily need a refund. I know Zach is due to do another live stream so hopefully be order could be done again if it has been lost. I had also been excited for his next one, since more prints would be included, but I can't justify buying another when my first order with him just disappeared the moment it left his hands.
*Review Updated 27/01/26

I should have done this last night but I was technically up far past my bedtime for work when everything resolved.

Streamily’s superb customer service shines once more due to a combination of their friendliness, efficiency and understanding. After I submitted some extra information, they were able to swiftly contact relevant departments to figure out what happened to my original Zach Mendez signature.

Unfortunately, it’s still somewhere out there, but I am extremely lucky as he is due for another stream on the 14th of February, so I will once again get another chance to receive my order once more. In my circumstances as I requested to change the print (hoping my best friend’s art work gets chosen by Zach to go on the shop for it is BEAUTIFUL, but if not fan art of my Rook and Lucanis), BL from Streamily Support credited the original funds I spent back in a voucher code, so I can order again.

I want to thank BL and Alex for investigating my ‘Case Of The Missing Print’ so thoroughly, easing my anxiety and replacing it instead with enthusiasm for the next stream session. So thank you very much!

Huge thank you to Streamily for my Dragonage Prints and thank you to the talent. Was updated on when they were signed, at the wear house and shipped. And a huge thank you to Alex from Streamily who helped update an order I had before the talent signed it. I ordered five and got all five and have already ordered two more for up coming signings. Cannot fault Streamily.

Having been a Mass Effect fan for years, I decided to take the plunge and get a signed photo of Femshep from Jennifer Hale.

I didn’t mind that it took over a month to get to me. What I was disappointed was the quality of the signature. It was barely legible and it essentially said To (me) Commander Shepard.

Now I understand that the talent has to do a lot of these and I’m sure it does get repetitive. But since there wasn’t a deadline to get it to me, a little more care should have been taken. Both in the message itself (could have stuck in something like “Thanks for being a fan”) and make the signature actually legible.

Suffice to say, this was my first and last time doing this sort of thing.

I wish I could give this service a zero. I ordered a signed print and personalised video and on the video, I could see that the talent had not spelt my name correctly. I raised this with the support customer service to be told that all orders go through a strict quality assurance process and would be checked before being shipped.
Surprise surprise, my order arrived and my name was wrong. I again raised this and have basically been ignored, told I can’t have a refund because I got my order even though it’s basically useless because it isn’t my name! So how is it personalised?? I offered to send the incorrect print back and stated I don’t want store credit, I want a refund. Mind you, this was OVER A YEAR AGO and I still don’t have a resolution. I feel like I’ve basically been robbed of almost £200 to have a “personalised” product that isn’t even personalised.
Disgraceful service and I have raised this with trading standards to start a case

Honestly, if i could give 0 stars i would, i placed an order for a print on January 21 in 2024 and l’m still waiting for it in September 2025! It’s been way too long and reaching out to them doesn't do absolutely anything at all. You just get a vague response about its takes time and what not. I get that but this is an insane amount of time without any GOOD COMMUNICATION. Don't waste your money on this site, it’s a waste of time and your efforts. Not to mention you cant get any refunds either which in this case is absurd, i practically threw $80 out the window at this point. Fix yourself streamily, you clearly have a customer service issues and time management problems. You've been around long enough to fix these issues.

A few months ago, I placed an order for a cookie run character I like. I asked the signer to write my name on it, and add a note if they wanted to. I spent around $90 on it. When my print arrived, IT WAS COMPLETELY DIFFERENT THAN THE ONE I ORDERED! And my name was not signed! I asked the signer why my print was not how I wanted it, but she said that’s what the website said I ordered, and there was some kind of glitch in the ordering system. I emailed Streamily, demanding a refund and to send me a new print and my receipt CLEARLY SHOWS I ordered another picture! However, they replied back saying the incorrect print WAS in fact the one I ordered, despite it CLEARLY not being it, and due to prints being personalized, they can’t refund me! I was PISSED. I posted it on YouTube and I felt so ripped off and angry that I was LITERALLY SCAMMED!! THAT IS $90 I WILL NEVER GET BACK!!! STREAMILY IS A GREEDY, SCUMMY COMPANY WHO SCAMS PEOPLE AND SENDS THEM THE WRONG STUFF!!!! SCREW THESE GUYS!!!!! 😡😡

The print arrived in about a month to Bulgaria in pristine condition. There are no folds, creases or smudges on it and it feels so surreal to see it in my hands after seeing it signed live before! The Streamily support team has been absolutely nothing short of sweet, quick and consistent with their responses and understanding even when the tracking stopped recieving updates due to it being in my country's borders and my postal services not allowing tracking for being unforwarded to a carrier and only to the National Post's hands (which is the safest option in the long run, some of the carriers here are known to purposefully damage your items). Would definitely use Streamily again in the future

I placed a $150 order in January. It is now July. They initially kept saying its coming now have ghosted me completely since asked for a refund. Will be opening a case against them. Honestly, you cant trust these people. Scammers.

I placed an expensive order in the november/December time frame of 2024. Around January/February, I reached out via email, requesting an estimate of when my order would ship and was vaguely told it would ship soon but given no estimate. It's now July 2025 and it still hasn't shipped. I'd reccomend avoiding the site. Bad customer service. I will try contacting the company again to attempt a refund, but at this point I have given up on expecting my order.

Just wanted to hop on here and give an update! I ordered a signed picture from Elijah Wood on December 1st, 2024. Still nothing. 7 months. No updates, no time frame, no communication. I feel like I threw $150 into a fire. My favorite part is when I reach out to ask what’s going on, they send this big long email that can basically be summed up as 🤷🏼‍♂️. When will it be signed? 🤷🏼‍♂️
Why is this taking so long? 🤷🏼‍♂️
Is there any time frame of when this will be done? 🤷🏼‍♂️
Can’t wait for their long useless response to this review. Stop replying to all these one star reviews with an essay and just reply with 🤷🏼‍♂️ because that’s what it all comes down to.