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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the fitness programs, highlighting significant improvements in flexibility, posture, and recovery. Many appreciate the personalized approach, especially for those with specific needs like back pain, and commend the staff's knowledge, attentiveness, and ability to make sessions feel both challenging and comfortable. The user experience is often described as amazing, with people feeling more mobile, looser, and motivated after sessions. However, some customers also noted issues with the service, describing experiences where the communication was unprofessional, rude, and dismissive. These reviewers mentioned instances of being spoken to disrespectfully, having sessions rescheduled last minute, or experiencing inconsistencies in service provision. A few people also felt that the promised accountability and support system were not consistently delivered, leading to a loss of momentum.

What people talk about most

Fitness

People report positive experiences with fitness, finding classes and sessions to be motivating and beneficial... See more

Staff

Clients share positive opinions on staff. Many reviewers praise instructors like Blu and Rhesha for being... See more

Service

Customers consistently note ambiguous experiences with service. Many reviewers praise the service,... See more

User experience

Users describe positive interactions with the user experience. Many customers found the sessions motivating,... See more

Based on these reviews

Rated 5 out of 5 stars

Its my second time attending the men's flexibility class. Again, I met some amazing men. Rhesha made us feel extremely comfortable and worked us to the bone whilst also bringing in a nutritionist to a... See more

Company replied

Rated 5 out of 5 stars

I had a great 1-to-1 session with Rhesha from Stretch and Flex. The warm-up definitely pushed me (in a good way!) and set the tone for a really solid class. What I really appreciated was how she tailo... See more

Company replied

Rated 5 out of 5 stars

Absolutely amazing experience! I’ve been doing a few 1:1 Stretch and Flex sessions and can honestly say it’s been a game-changer. Rhesha is incredibly knowledgeable, attentive, and really take... See more

Company replied

Rated 5 out of 5 stars

Rhesha is so warm, friendly and reassuring when I have done her sessions. I have done one in person session and one virtual (i've purchased more virtual sessions) where we focused on hip opening and c... See more

Company replied


Company details

  1. Physical Fitness Program
  2. Fitness class
  3. Yoga Studio

Written by the company

Mobility, strength and flexibility training. Relieving stress and tension in the body. Class and assisted stretching 1:1 training for all. The aim is to aid clients in attaining optimum flexibility and muscular strength. Ultimately, you will push past your comfort zone and enjoy the journey. Whether you are a beginner or advanced, remember consistency is key and this journey starts with Stretch & Flex. Based in London (Yes we travel outside of London for class) - Online classes available


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

57 reviews

5-star
4-star
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1-star

Replied to 25% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

I had a 1-1 hip opening session with…

I had a 1-1 hip opening session with Rhesha last week and absolutely loved it. Rhesha was so warm and welcoming, and she made me feel at ease from the start. I really enjoyed the session and found it really helpful. I’ll definitely be back to book more sessions!

April 7, 2026
Unprompted review
Rated 3 out of 5 stars

Great promise, poor execution …

I signed up for the 61-Day Challenge for one main reason: the promised daily check-ins. They sell you the idea of constant accountability and having a coach in your corner to keep you on track every single day. It sounds like exactly what you need to build discipline until you actually start.
For the first 14 days, I did my part. I put in the work and sent my daily IG check ins. Then, complete silence. My messages were left on unread, and the daily support I was promised vanished into thin air. There was no explanation, no backup coach stepping in, just absolute silence.
If you are paying for an accountability program and the coach can't even be bothered to open DM after two weeks, the entire setup is a scam. I stopped doing the challenge because the foundation of it—the support system—was a complete lie. When the person who is supposed to hold you accountable quits on you, it kills all your momentum.
Do not waste your time, energy, or money on a program that abandons you less than a quarter of the way through. Find a challenge that actually delivers on its promises, because this one does not.

March 1, 2026
Rated 5 out of 5 stars

Great start to my Saturday morning

In the world where everyone is a coach. Blu is excellent, gets straight to business and will push you accordingly. Show up ready to learn and leave feeling amazing!
Client for life 👌🏽
I booked 1:1 hips and back via zoom

February 28, 2026
Rated 5 out of 5 stars

My hips feel amazinggg

I love Rhesha's classes. Super motivating, great stretches and such a positive vibe. My hips felt incredible after 😍 will book again when you come back in Maltaa ❤️

January 18, 2026
Rated 5 out of 5 stars

Varied flexibility with the accountability I needed

I signed up for Stretch & Flex because I was specifically looking for something that wasn’t yoga — and this delivered exactly that.

I completed the 61-day flexibility challenge, and what I loved most was how new and fresh every session felt. There was a huge variety of movements and stretches, many of which I’d never done before (and I’ve tried a lot of yoga and stretching programmes).

One important thing to highlight is the strict structure of the challenge: if you miss two days, you’re out. This was actually the reason I signed up. The rules were communicated very clearly and repeatedly before purchase, so there were no surprises. Personally, this suited me perfectly — I’m an Obliger (from Gretchen Rubin’s Four Tendencies) and I respond really well to external accountability.

That said, even knowing the rules, I was still a bit shocked when I once submitted a check-in late (i.e. the following day) and it counted as a strike. It didn’t feel great in the moment, but it was exactly what I needed. From that point on, I didn’t miss a single day, regardless of illness, work pressure, travel, flights, or Christmas. The accountability worked for me!

It helped that most sessions were around 30 minutes (excluding warm-up), which made them surprisingly easy to fit in if I planned ahead.

In terms of support, Blu’s contact was encouraging and motivating throughout. She didn’t reply to every single check-in, but when she did, the feedback was genuinely helpful and kept me on track.

I also really appreciated the certificate at the end :-)

This challenge won’t be for everyone. If you think you’ll want flexibility around check-ins or to negotiate the rules, it probably isn’t a good fit. But if you want structure, discipline, variety, and real accountability — I’d absolutely recommend it.

December 31, 2025
Unprompted review
Rated 5 out of 5 stars

Its my second time attending the men's…

Its my second time attending the men's flexibility class. Again, I met some amazing men. Rhesha made us feel extremely comfortable and worked us to the bone whilst also bringing in a nutritionist to answer questions in regards to food and health. Although it being challenging, it felt great mentally to get through another class. I love this class so much.

January 4, 2026
Unprompted review
Stretch and Flex logo

Reply from Stretch and Flex

Thank you for showing up and supporting again! I expect to always see yah now🤣🤸🏾‍♂️ excited to see your progress, keep putting in the work 💪🏾

Rated 1 out of 5 stars

After blocking me she has continued to…

After blocking me she has continued to use my posts on her instagram even though I have asked her multiple times to take it down. Very unprofessional and has sent me an email that reads as follows

Hiya! Thank you so much for continuing to support me. I appreciate you bringing me more clientele from your posts although you must think you’re stopping something here. All my now 14k followers will love you and your progress videos! Bless you and your minions 🙏🏾 New Year’s resolutions for you: 1: Dont lie when theres receipts. Several pictures of you and thank you messages? 2: Get in the gym. 3: Work on your accountability (When you post this make sure you get in my @😂 @Rhesha_athlete) Happy new year



Still now hasn’t taken my post down and sent me this email. Very weird behaviour LOOOL

January 3, 2026
Unprompted review
Rated 1 out of 5 stars

Very poor customer service - long term client

I’m extremely disappointed by my experience with stretch and flex and the coach, particularly as I’ve been a client since 2021. I don’t usually leave negative reviews, but I feel it’s important for others to understand the type of service they may be paying for.

Over time, there have been repeated issues with communication and professionalism, with concerns I raised often being met in a dismissive rather than an understanding manner.

Most recently, during the 61-day challenge, important rules around check-ins, missed days, and removal from the challenge were not clearly communicated at the time of purchase. It was only after payment that participants were informed of the very strict “removal rule.” Despite consistently communicating in advance, providing proof of completion, and explaining illness and technical issues, days were removed and I was ultimately kicked out of the challenge over submissions sent minutes past midnight.

What made this experience unacceptable was the way I was spoken to as a paying client. When I raised concerns calmly and asked for clarification, I was spoken to rudely, directly called “childish,” accused of playing victim, and told I lacked accountability. I was also threatened with being taken to court simply for questioning the service and requesting a refund, which I found highly unprofessional. Overall, the tone of communication was often rude , sarcastic and disrespectful.

After several times of giving her the benefit of the doubt I decided to provide constructive feedback and requested a refund, I was blocked, removed from her app while my posts were still kept online to promote her page. Some of this content was shared without my consent.

While the coach is knowledgeable and the stretches themselves are helpful (managing to get my split ), the lack of clarity, dismissive attitude, and unprofessional communication entirely outweighed any positives. Interacting with her became stressful and anxiety-inducing due to unpredictable and hostile responses. Considering the way issues were handled after payment was taken, the service felt misleading and not delivered in good faith.

Based on my experience, I would not recommend this service.

December 21, 2025
Unprompted review
Rated 5 out of 5 stars

Certainly

Certainly! Please provide the review you would like me to rephrase, and I'll assist you with that.

November 21, 2025
Unprompted review
Rated 5 out of 5 stars

If you what stronger core, back & Obliques attend this class

I attended the Fire Core & Hip Opening Class and i enjoyed! It was challenging in the best way — I could feel all the muscles I worked the next day. Blu is a great instructor: motivating, friendly, and really attentive to form and gets straight to the point. I’d definitely attend the class again in the future, just not at the moment. Highly recommended! Check it out

November 6, 2025
Stretch and Flex logo

Reply from Stretch and Flex

Thank you for booking!💙

Rated 5 out of 5 stars

A coach you need!!

Rhesha has honestly pushed me and been a staple in my fitness journey this year. Whether it’s assisted stretching session after a heavy weight training day or a hip opening session to perfect my splits. Really grateful I found her as my flexibility and form for weight training has improved since doing sessions with her.

October 31, 2025
Stretch and Flex logo

Reply from Stretch and Flex

Thank you for booking!💙 Been a pleasure working with you, excited to document your middle splits journey this year🥳🤸🏾‍♂️

Rated 5 out of 5 stars

My first mobility class

My first class with Rhesha/Blu was a fun and emotional experience. She was very understanding to my personal situation and tailored the class to my needs. Rhesha was extremely pleasant and made me feel very comfortable. I would recommend these classes to people that definitely suffer from pain..

October 5, 2025
Rated 5 out of 5 stars

A1 session!

I had a great 1-1 stretching session with Blu. Working on my mobility and strengthening up, she was very informative and helped me keep motivated throughout. I’ll defo book again :)

October 6, 2025
Stretch and Flex logo

Reply from Stretch and Flex

Thank you for booking!💙

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