Stripe is a great platform for analysis and payment data management, however it lacks customer service and care about how to help its customers. We were unexpectedly booted off due to policy changes... See more
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Review summary
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There were charges made to my business bank account and were fraudulent and Stripe can not help me figure out who made them and provide next steps on the repeated charges. Very unhelpful and you neve... See more
Company replied
Used a reputable roofing company to get a new roof. Unfortunately they use stripe to pay invoices. The payment did not work after trying for a week, I had to pay by check. Stripe offered zero b... See more
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DO NOT USE STRIPE! Use anything else because there is a reason they make millions and millions in profit each month. They have terrible customer service and support. They freeze money in your... See more
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Company details
Written by the company
Millions of businesses of all sizes—from startups to large enterprises—use Stripe’s software and APIs to accept payments, send payouts, and manage their businesses online. It's the payment infrastructure for the internet
Contact info
510 Townsend Street, 94103, San Francisco, United States
- https://support.stripe.com/contact
- stripe.com
1.8
Poor
17K reviews
Replied to 94% of negative reviews
Typically replies within 1 week
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Awful support!
Their support is one of the worst I ever encountered. A few years ago, they had live chat support and it was decent. Now, you are basically talking with a wall.
They randomly rejected my account (obviously an AI decision because it makes no sense), even though it was already approved by a human after carefully checking.
Important to mention: my business is absolutely legit, nothing prohibited or unlawful. They just said my business is considered high risk suddenly.
After the rejection, they informed me that all the payments will be reversed in 5 days. This means all my orders, which are already fulfilled, will be refunded, and I’ll lose all my money.
Even so, that was in February. Now, it’s April, and no refunds have been made. I asked them to either refund or release the money numerous times. Basically, they stole the amount and refuse to pay it out to my bank, saying again and again that refunds will be initiated in 5 days after the payment. Even if months passed.
After a few emails to them, they even blocked me from support, so every ticket I open is automatically closed. Can you imagine that? They are holding my money and are saying my account can no longer receive support.
Avoid them at all costs.
April 22, 2026
Unprompted review
Reply from Stripe
We understand this is frustrating. We've shared the details via email and unfortunately don't have any further information to add at this time. Please refer back to those emails for the next steps.
Closed my account without warning
Closed my account without warning, treated me like a criminal, didn't provide a single explanation, and they don't have customer service.Upon I sent them an email. They conducted a thorough review of my case in under 10 minutes (🤣🤣🤣). I guess they are too busy working with big companies to support smaller merchants. There is a gap in the market. I hope it gets addressed soon by a better company, and we stop depending on these guys.
Update: They keep lying to me. They did not review nor read my case. They just rejected it. Too big to fall. It's going to hurt. What you do any other company can.
April 22, 2026
Unprompted review
Reply from Stripe
We’re sorry for the frustration this caused. An account closure without the level of explanation you expected can be difficult, especially when you’re trying to keep your business running.
When an account is reviewed or closed, it can be based on the business model or activity we’re able to detect. Please see https://stripe.com/legal/restricted-businesses for more context on the types of businesses and activity that may be affected.
Please visit https://support.stripe.com/contact/login so our Support team can review the account through the proper channel. We can’t discuss account-specific decisions publicly, but we can help there.
Best support experience EVER
Best support experience EVER! It was relatively easy to get on the phone about a problem I was having with changes to roles in the back end. I was very impressed--the screen chat started with pin numbers both for the agent and me so we could verify the authenticity of our chat and the screen share. Samantha was one of the most clear technical folks I've ever worked with, explained the roles and what I needed to do, and her screen share even allowed her to point out with a moving box where I should click. I've been using Stripe for >10 years and have always respected it as a company that has its act together with security and offerings, and this support experience additionally confirms my belief.
April 14, 2026
Unprompted review
Reply from Stripe
Thank you for the wonderful feedback. We’re glad the support experience was clear, secure, and helpful.
It’s great to hear the chat and screen share made it easier to resolve the role changes in the backend, and we’ll share your kind words with the team. We appreciate your long-time trust in Stripe.
I received the help that I needed and…
I received the help that I needed and just could not have done without the help that I received. Dealing with links, especially money, is not easy, and you don't want to get anything wrong, but I received great support and my problem was solved.
April 21, 2026
Unprompted review
Reply from Stripe
Thank you for the kind words. We’re glad the support you received helped resolve the issue.
We know anything involving payments needs to be handled carefully, and it means a lot to hear that the process worked well for you. If you need anything else with Link in the future, please visit https://support.link.com/contact/login?
Very professional folks giving all the support for your business with incredible payment options and fast payouts. Different from all the companies we have worked with.
Very good experience in general. Stripe's been helping our foundation to receive funds and help people worldwide.
April 1, 2026
Unprompted review
Reply from Stripe
Thank you for sharing this. We’re glad Stripe has been helpful for your foundation and the work you’re doing worldwide.
We appreciate the trust, and we’ll keep working to make payments and fund collection reliable for you. If you ever need support, please visit https://support.stripe.com/contact/login.
Crypto Payment Received but Not Credited or Refunded – Over 1 Month Delay
I made a cryptocurrency payment through a merchant using Stripe’s crypto checkout. The transaction is confirmed on the blockchain, and the funds were successfully received at the destination wallet.
However, the payment was not credited. Initially, the issue was described as an “expired” transaction. Later, I was told the problem was that USDT is not supported—despite the checkout page explicitly instructing me to send USDT.
These conflicting explanations raise serious concerns about how Stripe’s crypto payment system is configured and handled.
It has now been over one month, and the funds have neither been credited nor refunded. The merchant has contacted Stripe multiple times, but there is still no clear resolution or timeframe.
As an end-user, I cannot contact Stripe directly, which makes the situation even more difficult.
A payment system where funds can be received but remain unaccounted for over such a long period is deeply concerning. I strongly advise caution when using Stripe’s crypto payment option.
March 7, 2026
Unprompted review
Reply from Stripe
We’re sorry for the frustration here. A crypto payment that is confirmed on-chain but not reflected in the checkout flow needs review by the merchant and the payment provider handling the transaction.
Stripe supports payment infrastructure for businesses, but the merchant remains responsible for payment status updates and customer communication. Please continue working with the merchant so they can review the transaction details and follow up through https://support.stripe.com/contact/login.
If you are unable to get a clear update, the merchant’s support team should be able to confirm whether the payment was marked expired, unsupported, or pending review and advise on the next step.
The worst customer service
The worst customer service. My website was attacked by spam orders and bots. I had reCAPTCHA but some still managed to get through. I had to pause the store until woocommerce helped stop it but in the meantime stripe suspended my account as being high risk. I asked if I could appeal and provide proof that we were being spammed but noone replied. We have since had to move to shopify as woocommerce could no longer work as their payment provider is stripe, they have now BLACKLISTED the account here also. I understand they believe it to be high risk but they won't even let me provide proof and evidence of what happened. Over 10 years working with them and they ruin my livelyhood over 2 transactions
April 9, 2026
Unprompted review
Reply from Stripe
We understand this is frustrating. We've shared the details via email and unfortunately don't have any further information to add at this time. Please refer back to those emails for the next steps.
Closing my account saying my website is…
Closing my account saying my website is sexual services when it’s not and even says it on the home page - just topless men serving drinks (butlers in the buff) hardly sexual services as you have branded it as. I spent loads setting up and installing stripe and switching from Worldpay, even some to sales beofre moving across.
Updated - after I spent time with sales who confirm the account / website is fine and bene trading over 20 years for you to now close the account after I have spent over 1 thousand pound integrating it into my back end system. You have missed the service and I have contacted the finical on busman.
Extremely poor customer service - wont even take a telephone call to discuss it now, sales or customer service.
April 20, 2026
Unprompted review
Reply from Stripe
We’re sorry for the disruption this has caused. A closure tied to a website classification issue can be especially frustrating after you’ve invested time in moving to Stripe.
When an account is reviewed or closed, it can be based on the business model or website content we’re able to detect. Please see https://stripe.com/legal/restricted-businesses for the types of businesses and activity that may be affected.
Please visit https://support.stripe.com/contact/login so our Support team can review the account through the correct channel. We can’t verify account details publicly, but we can help through Support.
They literally hold my $1700 after…
They literally hold my $1700 after their AI didn't verify my identity, I literally upload my ID. Customer support didn't help only giving usless tips and replied once in 24hrs by email. I recommend choosing another app.
P.S. The money is gone, they can't initiate a refund to my customers because they couldn't verify my identity :).
April 19, 2026
Unprompted review
Reply from Stripe
We’re sorry for the frustration here. A held payout and an identity review can be disruptive, especially when you’ve already uploaded your ID.
When an account cannot be verified, payments and balances may be held while the review is completed. For more context on businesses and activity that may be affected, please see https://stripe.com/legal/restricted-businesses.
Please visit https://support.stripe.com/contact/login so our Support team can review the account through the right channel. We can’t confirm account-specific details publicly, but we can help through Support.
🚨🚨🚨🚨They hold my money and I can’t get…
🚨🚨🚨🚨They hold my money and I can’t get it out and they have the worst support
NEVER CHOOSE STRIPE
April 14, 2026
Unprompted review
Reply from Stripe
We’re sorry this has been frustrating. A payout hold can be especially difficult when you need access to your funds.
When an account is reviewed, funds may be held while we verify account activity and business details. For more context on businesses and activity that may be affected, please see https://stripe.com/legal/restricted-businesses.
Please visit https://support.stripe.com/contact/login so our Support team can review the account through the correct channel. We can’t resolve account-specific issues publicly, but we can help through Support.
It's the worst thing ever
It's the worst thing ever, it's completely useless. They blocked me and refunded over $10,000 to the people who had bought from me, and I lost that money. I'm looking into how to start a legal process in the United States to get this garbage company shut down.
November 4, 2025
Unprompted review
Reply from Stripe
We’re sorry to hear about your experience. We will review it carefully and email you with a final resolution. Please bear with us in the meantime. We appreciate your collaboration.
It’s really sad how stripe deals with…
It’s really sad how stripe deals with their customers, no issues with my account however stripe said dues to an outstanding issues, I have been using Stripe for a while I never had any issues not even a refund and my account was suspended I requested a proper review all I keep getting is an automated message
April 16, 2026
Unprompted review
Reply from Stripe
We’re sorry for the disruption. An account suspension can be frustrating, especially when you’ve been using Stripe without problems.
When an account is suspended, it usually means we need to review activity or business details before access can be restored. Please see https://stripe.com/legal/restricted-businesses for the types of businesses and activity that may be affected.
For the best next step, please visit https://support.stripe.com/contact/login so our Support team can review the account through the proper channel. We can’t investigate account-specific details publicly, but we can help there.
I filled out a form to make payment for…
I filled out a form to make payment for my daughter's tuition and then found out that they have started taking more payments I called the bank and they informed me that yes there's a little box at the bottom of the form in small print that's automatically ticked and that allows them to take more money without me knowing very devious .
April 20, 2026
Unprompted review
Reply from Stripe
We understand why this feels concerning. If additional charges were taken after a payment form was submitted, the merchant’s checkout terms and recurring payment settings need to be reviewed.
Please contact your bank to dispute any unauthorized charges and use our lookup tool at https://support.stripe.com/questions/unknown-charge-from-stripe to report the merchant; we investigate all reports of fraudulent activity and work to prevent misuse of our platform.
If you want to raise this with our team as well, please visit https://support.stripe.com/contact/login so we can direct you to the right support path.
If I could put Zero stars I would
If I could put Zero stars I would. Nothing but hassles to try to increase our PADlimit. We cant run our business because of this. Worst service ever.
April 20, 2026
Unprompted review
Reply from Stripe
We’re sorry this has affected your business. Limits on account activity can be frustrating when you’re trying to keep operations moving.
When a limit is applied, it usually means we need more review before it can be changed. The best next step is to check the account details in the Dashboard and contact us through https://support.stripe.com/contact/login so our Support team can review the request with you.
If your account has also been restricted or closed, please review https://stripe.com/legal/restricted-businesses for the types of businesses and activity that may be affected.
I will continue to post negative…
I will continue to post negative reviews until this issue is resolved. I shouldn't have to re-add the same card every single time a previous payment attempt fails.
April 20, 2026
Unprompted review
Reply from Stripe
We understand the frustration here. If a card has to be added again after a failed payment attempt, that usually relates to the merchant’s checkout setup or payment settings, not to Stripe itself.
Stripe provides the payments infrastructure, but the merchant is responsible for their checkout flow, saved payment method settings, and customer support for failed purchases or retry behavior. We recommend reaching out to the merchant directly so they can review the payment attempt and help with the next steps.
If you continue to have trouble with a Stripe payment, please visit https://support.stripe.com/contact/login so we can point you to the right support path.
Bad experience
They aren’t even responding to my emails, and they said they’d hold my payment for four months. I was supposed to receive the payment tomorrow, but they closed my account today. This is unbelievable.
April 19, 2026
Unprompted review
Reply from Stripe
We understand this is frustrating. We've shared the details via email and unfortunately don't have any further information to add at this time. Please refer back to those emails for the next steps.
Please help.
Ten years with Stripe and several million pounds in transactions and we are struggling to get their help. Having exhausted communication with their support I have emailed and messaged their CEO and still awaiting a response. The jury is out.
April 12, 2026
Unprompted review
Reply from Stripe
We’re sorry to hear this, especially after such a long relationship with Stripe.
If you’re having an account or support issue, the fastest next step is to continue through our support form so the case reaches the right team: https://support.stripe.com/contact/login.
We understand how frustrating it is when a high-volume business needs timely help. We’ll keep the response focused on resolving the issue through the official support channel.
Bad experience
I have a very bad experience with stripe , no customer support good, closed my account without no reason and don't tell me the reason.
April 19, 2026
Unprompted review
Reply from Stripe
We’re sorry for the frustration here. Account closures and unclear next steps can be very difficult.
When an account is closed or restricted, we review it under our Restricted Businesses terms and related risk checks. We can’t discuss account-specific decisions publicly, but we can point you to the policy here: https://stripe.com/legal/restricted-businesses.
Please contact us through https://support.stripe.com/contact/login so our team can review your account and explain the available options.
My experience with Stripe has been extremely frustrating.
My account was closed on May 30, 2025, and I was told my reserve would be released after the holding period. When the time came, my balance ($1,188 USD) became visible in the dashboard—but I was unable to access it.
The payout button is disabled, and I receive an error saying: “Unable to create payments. Please contact support.” No payout was ever sent.
I contacted support multiple times, but my tickets were closed without explanation. Eventually, Stripe told me my account is considered “high risk,” that they may refund customers, and that any remaining balance may not be released to me.
This directly contradicts their earlier communication that the funds would be paid out after the reserve period.
As of April 18, 2026, my funds are still visible but completely inaccessible, with no clear resolution or accountability.
Very disappointing experience. I would strongly advise others to be cautious when relying on Stripe to hold or process funds.
April 18, 2026
Unprompted review
Reply from Stripe
We understand this is frustrating. We've shared the details via email and unfortunately don't have any further information to add at this time. Please refer back to those emails for the next steps.
They are not even replying of my emails…
They are not even replying of my emails and they hold my 402$ it's been 5 months. I have tried to contact them multiple times but no one is replying.
April 15, 2026
Unprompted review
Reply from Stripe
We’re sorry to hear this has been such a long wait. We understand how frustrating it is when funds are on hold and you’re not getting a response.
When an account or payout is reviewed, the next steps need to be handled through Support and through the account review process. Please contact us here: https://support.stripe.com/contact/login. If your account has been restricted or closed, you can also review the applicable policy here: https://stripe.com/legal/restricted-businesses.
If you already have a support case number, please include it in your request so the team can continue from there.
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