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Review summary

Created with AI, based on recent reviews

Considering 52 reviews, reviewers had a great experience with this company. Customers frequently highlight the staff's helpfulness and the overall excellent service provided. Many people appreciate the efficiency and ease of their interactions, often noting prompt responses when issues arise and a smooth process for transactions. However, some people were dissatisfied with the payment process. Several customers reported significant delays in receiving payments, with some experiencing issues that lasted for weeks or even months, despite initial promises of quick turnaround times. There were also instances where customers did not receive payment at all, or only received it after escalating their concerns.

What people talk about most

Payment

Consumers find payment experiences to be ambiguous. While many reviewers praise fast payments, often received... See more

Staff

Users describe positive interactions with staff. Customers consistently praise the staff for being fast,... See more

Service

Clients share positive opinions on service, highlighting its speed and reliability. Many customers report... See more

Reviews shaping this summary

Rated 5 out of 5 stars

once again great business over a year payment always come in definitely a company that keep they word till next time great doing business

Rated 5 out of 5 stars

Over a year now in they been doing great business I receive my payments soon as they get package must time same-day actions my good to company to sell diabetes supply

Rated 5 out of 5 stars

I have been doing business with this company for a long time and will continue to do business with them. They are fast and reliable and always on top of everything.

Rated 5 out of 5 stars

They were very helpful about the Dexcom payment. I received the payment a week after sending the unused Dexcom sensor. I will do business again if I can. Thank you.


Company details

  1. Money & Insurance

Written by the company

Paying TOP DOLLAR For Your Surplus Diabetic Supplies. Quickest Payouts in the Industry. We are buying Dexcom, Omnipod, Eros Pods, Dash, Onetouch, Freestyle, Medtronic and more!


Contact info

4.2

Great

TrustScore 4 out of 5

335 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 44% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

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Rated 1 out of 5 stars

THE WORST SCAM EVER!!!!!

THE WORST SCAM EVER!!!!!

They use the "oh, we went over our limit and sent you a check. But, you can't cash it at Walmart or any check cashing place. And the check will take FOREVER to get to you." I was furious. I asked for my product back and they ignored me. I had to threaten to call police.

Then. They send me back items that aren't even mine. Along with a box of brand new dexcom sensors worth $250 that was TORN OPEN. No packing materials in the box to make sure it was all damaged out of spite.

Now, I'm having to file a court case to make them pay for the damages. As you can see from their recent reviews. They've stopped operating ethically. It's sad. They could have just paid me online like agreed now their going to pay hundreds in fees.and fines in court.

April 21, 2025
Unprompted review
Rated 1 out of 5 stars

Not doing it ever again with this…

Not doing it ever again with this company. I've been waiting for this so called check. I've been tracking I and still no updates since 4/9/25. Tried calling UPS and got no response. Sent the company an email and still nothing from them. It would.be nice if they would cancel this missing check and send me my money via my cash app like I originally wanted.

March 24, 2025
Unprompted review
Strips USA logo

Reply from Strips USA

We sincerely apologize for any inconvenience or delay you may have experienced. Please note that we are not affiliated with UPS or any postal services and, unfortunately, have no control over the speed at which they carry out deliveries.

After receiving your email on April 13, 2025, we responded the following morning (April 14, 2025) as we are not in the office on weekends. That same morning, we issued a replacement check upon learning that your original check had been delayed.

We’re pleased to confirm that both checks were successfully delivered to you on April 16, 2025.

We understand that CashApp was your preferred payment method. However, due to sending limits on CashApp, we were unable to process the payment through that platform. To avoid further delay, we sent the payment by check, which was listed as your secondary payment method.

Once again, we sincerely apologize for any inconvenience caused and truly appreciate your patience and understanding as we worked to resolve the matter. We value your business and look forward to working with you again in the future.

Best regards.

Rated 1 out of 5 stars

Would not use again

Would not use again. They do have slightly higher rates (couple bucks per box of strips) but payment is far too slow. I was told they went over the cashapp limit and had to send a check so 24-48 hours turns into weeks once we account for mailing and bank processing. Plus other sites are easier, with Strips USA I had to print out 3 separate documents and fill it out. Not worth the extra couple bucks they pay.

April 3, 2025
Unprompted review
Rated 5 out of 5 stars

Great customer service and are fast in…

Great customer service and are fast in responding to my inquiries.Fast payment. Highly recommend.

March 25, 2025
Unprompted review
Strips USA logo

Reply from Strips USA

We’re glad to hear that you had a positive experience with our customer service and that you received your payment within a timely manner! It means a lot to us to know we met your expectations.

We look forward to doing business with you again soon!

Rated 5 out of 5 stars

I have been utilizing Strips USA for…Approx. 1 year

I have been utilizing Strips USA for nearly a year now after using some local sources that did not reimburse me nearly as much and feeling like I was being taken.

My preference is to use Strips USA's Pre-Paid Shipping Kits. So, I have to wait for that to arrive before I can send my extra supplies.

I also prefer to use Zelle for my payments, which decreases the total turnaround time to a few days from shipping to payment.

Customer Service is outstanding. They respond promptly when I text message my inquiries.

Highly recommend! *****

March 20, 2025
Unprompted review
Strips USA logo

Reply from Strips USA

Thank you for the kind words and for taking the time to share your experience!

Providing excellent customer service and timely communication is one of our top priorities, so we’re glad to hear we’ve met your expectations. We’re also happy to hear that using Zelle has made your payment process quicker and more convenient.

We truly appreciate your continued support and look forward to doing business with you again soon!

Rated 5 out of 5 stars

Great experience will definitely do…

Great experience will definitely do business with them again
Fast payment highly recommended.

March 24, 2025
Unprompted review
Strips USA logo

Reply from Strips USA

Thank you for your recommendation! We look forward to doing business with you again !

Rated 4 out of 5 stars

Resolved

I did have an issue, but the issue was taken care of

March 5, 2025
Unprompted review
Strips USA logo

Reply from Strips USA

We truly understand your frustration and sincerely apologize for any inconvenience this situation has caused you. Our goal is always to provide a smooth and transparent process for our customers, and we regret that this experience has not met your expectations.

To clarify, all of your checks have been successfully delivered, and our records indicate that the original check was sent and marked as delivered. However, we understand that you did not receive it and recognize that it took three months before we were made aware of the issue.

Once we were informed, we took immediate action to resolve the matter. To ensure you receive your payment as quickly as possible, we have overnighted a replacement check, which is scheduled for delivery tomorrow around noon via tracking number 1ZGJ84080114527065.

We appreciate your patience and understanding, and we want to assure you that we take these matters seriously. If you have any further concerns or need additional assistance, please don’t hesitate to reach out. We value your business and are here to help.

Best regards,

Rated 5 out of 5 stars

Very honest company for sale diabetic surplies

I truly love this company they are the best the best way do business with them get you a Venmo card set up with them your get paid faster they are very honest people have always treated me right I truly have not found another company like these people I would highly recommend them sale your extra diabetic supplies 🩷🩷🩷🩷🩷🩷🩷🩷🩷🩷

March 15, 2025
Unprompted review
Strips USA logo

Reply from Strips USA

Thank you so much for your kind words and for taking the time to share your experience! We truly appreciate your trust in us and are thrilled to hear that you've had such a positive experience. Ensuring a smooth and honest process for our customers is our top priority, and we’re glad to have met your expectations.

We're also happy to hear that using Venmo has made your payments even faster! We always strive to offer convenient and reliable payment options for our customers.

Your recommendation means the world to us, and we’re grateful for your continued support. If you ever need anything, don’t hesitate to reach out—we’re always here to help! 💙

Rated 5 out of 5 stars

One of the best company's ever

One of the best company's ever they are very respectful and always a message away if there are questions I wish I could give you all a million star rating but I can't. Thanks for being amazing

February 25, 2025
Unprompted review
Rated 5 out of 5 stars

Trustworthy and Fast

Trustworthy and Fast! Send the package & get paid a day after delivery!! Most places don’t even open your package for a week or two..

January 7, 2025
Unprompted review
Strips USA logo

Reply from Strips USA

Thank you for your feedback! We’re glad to hear that the process was smooth and efficient. It’s great to know that payment was sent promptly once the shipment was received.

We truly appreciate your trust in us and look forward to working with you again in the future!

Rated 5 out of 5 stars

These folks were so easy to deal with…

These folks were so easy to deal with and everything had traking numbers. Love working with this company.

December 2, 2024
Unprompted review
Strips USA logo

Reply from Strips USA

Thank you so much for your kind words! We’re thrilled to hear that you had a great experience with us. We always strive to make the process as smooth as possible and ensure everything is trackable. We truly appreciate your business and look forward to working with you again!

Rated 5 out of 5 stars

I spoke with Danielle over the phone we…

I spoke with Danielle over the phone we had a delightful conversation and I will be selling to them again‼️

November 26, 2024
Unprompted review
Strips USA logo

Reply from Strips USA

We greatly appreciate your kind words! It’s fantastic to hear that you had a great conversation with Danielle. We’re excited to continue our partnership and look forward to working with you again in the future. Thank you for choosing us!

Rated 1 out of 5 stars

I got riped off

Well the company sent me an email telling me they Received my package and would be depositing my payment. That evening, then nothing they said the package said delivered, but they don't have it in their physical possession that they would contact the Post Office and. She with the problem was then they Said again that they would proccess the payment that evening And nothing so far it seems like This company is hit or miss because The first transaction I did with them went smoothly And I got paid on time So I don't know what the deal is

November 18, 2024
Unprompted review
Strips USA logo

Reply from Strips USA

We located your package the day after we spoke to you and sent the payment that same day. Please update your review

Rated 5 out of 5 stars

Sold my items and payment was sent the…

Sold my items and payment was sent the same day shipment was recieved.

October 8, 2024
Unprompted review
Strips USA logo

Reply from Strips USA

Thank you for your feedback! We’re glad to hear that the process was smooth and efficient. It’s great to know that payment was sent promptly once the shipment was received. We look forward to working with you again in the future!

Rated 5 out of 5 stars

This is my experience with StripsUSA

This is my experience with StripsUSA

This year I acquired 12 boxes of Omnipod 5 Pod and I didn't need them anymore. I called StripsUSA and a helpful women answered the phone and provided me with the necessary information to send them out. The "Standard" pricing per the Website for 12 boxes is $1,680, if the boxes are in perfect condition and the diabetic pumps aren't expired. I unfortunately attempted to remove some labels (before reading on their website not to do that) and it damaged some of the boxes and unfortunately a couple of the boxes were severely damaged when they were originally sent out to me. Within a day and a half they told me what they were going to pay me and a check for $1,274 was in the mail via UPS. I thought the price they paid for the lot was fair because they were not all in perfect condition. The check cleared my bank in less than 24 hours. I highly recommend StripsUSA. They are absolutely a Legit Company and I will use them again in the future.

September 22, 2024
Unprompted review
Strips USA logo

Reply from Strips USA

Thank you so much for your detailed and positive feedback! We’re thrilled to hear that your experience with StripsUSA was smooth and efficient. We understand how important it is to get the best value for your items, and we’re glad you found our process fair and transparent. We truly appreciate your trust and are grateful for your recommendation. We look forward to working with you again in the future!

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