Strobes N' More - Headquarters Reviews 113

TrustScore 4.5 out of 5

4.6

81 Tom Harvey Road, 02891 Westerly, Rhode Island, US


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See what reviewers are saying

Rated 5 out of 5 stars

The product selection and prices is amazing, shipping was pretty quick, the communication is fast answers with in a few hours if it’s during business hour and a day outside of that. The only issue is... See more

Rated 5 out of 5 stars

We upfit all of our fleet with emergency lighting and strobesnmore has been our go to supplier for a decade. Their competitive pricing and fast processing of orders/shipments has been on point since... See more

Rated 5 out of 5 stars

Had a $6k in house build on an FD utility truck. Even though they said the whelen lightbar and Havis console would be a 4-6 week lead, it was delivered 4 days later. When ordering the rep was great to... See more

Rated 5 out of 5 stars

The products and service are great, and customer service is always very helpful. The prices are fair and my customers are very happy with the products I have sold and installed for them. I highly re... See more

Company replied


Company details

  1. Police Supply Store
  2. Electronics Store

Written by the company

Strobes N' More, founded in the early 1990s and headquartered in Rhode Island, is one of the oldest eCommerce-based emergency vehicle lighting solutions providers in the industry. Prior to the advent of the internet, end-users of emergency vehicle lights had limited options when it came to purchasing their equipment. Today, Strobes N' More stocks product on behalf of every leading manufacturer in the emergency vehicle lighting industry, and also provides installation, repair & service work at its Westerly, RI facility. We also design and engineer products under the Strobes N' More brand, which serve as a lower-cost option for customers that are more budget-minded. We pride ourselves on product knowledge, exceptional customer service & satisfaction and industry-leading fulfillment times.


Contact info

  • 81 Tom Harvey Road, 02891, Westerly, Rhode Island, United States

  • 401-348-0141

4.6

Excellent

TrustScore 4.5 out of 5

113 reviews

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Replied to 85% of negative reviews

Typically replies within 48 hours

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Rated 1 out of 5 stars

Lack Of Communication

I wasn’t given any info on a shortage as to some lights we purchased for our department, we purchased 8 & only received 2, I called them & they said they’re short supplied & having to wait for the other 6 to come in, told me it’ll be another month. Might not hurt to relay that info when making the order, thanks!

September 20, 2024
Rated 3 out of 5 stars

Not impressed with the Trudual 2.0…

Not impressed with the Trudual 2.0 eflood light. The positive is the light works great, amazing illumination, easy install. The things I wish could be changed. First would be the option to have the flood on and the warning on at the same time and not in a warning mode at a minimum if you purchase the end lights allow them to stay in warning mode and be able to use the flood mode. Lastly more flash pattern options

September 17, 2024
Rated 5 out of 5 stars

Very good customer Service I had…

Very good customer Service I had purchased some items. One item did not fit. I called. about returning an item They were very helpful with returning my item and they sent me the correct one very quick.

September 17, 2024
Rated 5 out of 5 stars

Had a $6k in house build on an FD…

Had a $6k in house build on an FD utility truck. Even though they said the whelen lightbar and Havis console would be a 4-6 week lead, it was delivered 4 days later. When ordering the rep was great to work with and very accommodating. Been using SNM for years. Never any complaints.

July 26, 2024
Rated 1 out of 5 stars

Don’t make a mistake on your order

Don’t make a mistake on your order. They will screw you if it’s a non returnable item. Their website ordering is crappy. I called and explained the issue, they couldn’t care less. They had my money. That’s all that matters to those East Coasters.

May 14, 2024
Strobes N' More - Headquarters logo

Reply from Strobes N' More - Headquarters

Our website very clearly states what is non-returnable. We're sorry that we couldn't take a non-returnable item back, but it is our policy.

Rated 1 out of 5 stars

Horrible customer service

Horrible customer service.
If you have a problem, there’s no one to talk to.

June 10, 2024
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Reply from Strobes N' More - Headquarters

Our customer service is actually great! You're writing a bad review because your package was stolen off of your front steps. We're sorry that this happened to you, but it is not our responsibility to keep your order safe after it has been delivered.

Rated 4 out of 5 stars

Good but could be better...

I would have given 5 stars for the product and speed of delivery but customer service through the chat left my question unanswered with zero follow up. Everyone is allowed a one off but the product wasn't cheap and I needed an answer before committing. Overall good experience but customer service needs to step up their game, particularly since your competitors had the identical product for less before holiday discounts.

June 27, 2024
Strobes N' More - Headquarters logo

Reply from Strobes N' More - Headquarters

We're very sorry for the experience you had through our chat system. Thank you for bringing it to our attention and we hope to serve you better in the future.

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