Stroma Building Control Ltd Reviews 282

TrustScore 4 out of 5

3.9

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Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Customers consistently praise the staff for their professionalism, friendliness, and helpfulness, noting that they provide excellent service and support throughout projects. Many people appreciate the clear communication and valuable advice received, which helps make complex processes straightforward and stress-free. However, some customers also noted significant issues with response times and communication, reporting unanswered emails and phone calls, and difficulties in obtaining final certificates. A few other people also felt that the service was disorganized and unprofessional, leading to delays and frustration.

What people talk about most

Service

Reviewers highlight positive aspects of service, with many praising the helpfulness and efficiency of the... See more

Staff

Consumers generally find staff to be professional, friendly, and supportive, providing excellent customer... See more

Response time

Clients share ambiguous opinions on response times. Many customers express frustration with slow responses,... See more

Customer service

People report ambiguous experiences with customer service. Many customers praise the professionalism,... See more

Customer communications

Users describe ambiguous interactions with contact. Many reviewers report difficulties reaching the company,... See more

Based on these reviews

Rated 5 out of 5 stars

Great building control service from Harvir Kalsi at Stroma. From start to finish guided us through our project. Explained the whole process in simple step by step guidance. Harvir Kalsi was alw... See more

Company replied

Rated 5 out of 5 stars

I would highly recommend using Stroma in any building project that you may be thinking of undertaking. We recently had a single storey extension built, Stroma took away all the stress connected with t... See more

Rated 5 out of 5 stars

Having heard scary stories about council building controls delayed delivery of schedules etc we were advised to try Stroma, Having not heard of them as new to this we decided to try them From sta... See more

Company replied

Rated 5 out of 5 stars

Hi Have to say would highly recommend Stroma Building Control with this been the second project completed now with them and would definitely recommend to friends and family Paul Johntson the build... See more

Company replied


Company details

  1. Building Inspector

Written by the company

We are approved by the Building Safety Regulator as a Registered Building Control Approver, providing a professional Building Control service on commercial and domestic projects. Rely on your Stroma Building Control Inspector to help with initial advice at the planning stage, through all site inspections towards completion.


Contact info

3.9

Great

TrustScore 4 out of 5

282 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 82% of negative reviews

Typically replies within 1 month

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Rated 5 out of 5 stars

Efficient and personable service.

My problem related to a build six years ago. Mr. Taylor of Stroma took the trouble to investigate the archives of the building control company that carried out the inspections but was subsequently taken over by Stroma. He resolved the problem very quickly and was personable with me despite having to deal with such an odd and old request. I am a happy and satisfied man.

July 3, 2024
Unprompted review
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Rated 5 out of 5 stars

Great service.

We were very pleased with the overall service provided by Stroma Building Control. From start to finish, all matters were dealt with quickly and efficiently ensuring a stress free project for us.

June 3, 2024
Unprompted review
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Rated 5 out of 5 stars

An amazing service

What can I say?this amazing company has given me a service 2nd to none amazingly I had a surveyor by the name of Matt Roskilly Who gave me all the time in the world took great care whilst the building was being developed gave me advice and the support. The staff as the office was amazing service. Anytime you call you will be helped. I will definitely recommend this company fantastic service

June 21, 2024
Unprompted review
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Rated 5 out of 5 stars

Friendly and helpful

We used Stroma's Building Control service for our fairly large building project. They worked well with our builders, and everyone at Stroma worked with us was always very helpful and responsive.
Their rates were very competitive too.

May 2, 2024
Unprompted review
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Rated 5 out of 5 stars

Quick and simple process

Simple and easy to follow and execute. Just some descriptions, measurements and photo's are all that's required.

May 18, 2024
Unprompted review
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Rated 1 out of 5 stars

Incomprehensibly poor service given the price

Our building control officer has been almost completely impossible to reach since the start of the project. I can't believe how much this service costs and yet how shockingly bad the service has been.

May 11, 2024
Unprompted review
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Reply from Stroma Building Control Ltd

I'm sorry that we were not able to deliver a satisfactory level of service for your project. I want to try and understand more about how this has happened, to do this please can you email bc-complaints@stromabc.com with your project information and I will ensure that this matter is investigated. Please accept my apologies. Mark Rollins-Mann, Compliance Director.

Rated 5 out of 5 stars

Really helpful customer service…

Really helpful customer service resolved an outstanding issue from a legacy company.

May 10, 2024
Unprompted review
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Rated 5 out of 5 stars

Decent service from well qualified…

Decent service from well qualified experts (Mark Ringshall of Stroma) who worked with our team on a commercial project to get over all issues arising.
Thanks

May 8, 2024
Unprompted review
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Rated 5 out of 5 stars

I was very pleased with the service we…

I was very pleased with the service we received from Stroma. The staff are very helpful and knowledgeable.
I would highly recommend their services.

April 30, 2024
Unprompted review
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Rated 5 out of 5 stars

Stroma takes the stress out of building regs

The team at Stroma made the worrying process of building regulations a breeze with site visits, email updates and phone calls, all helping to ensure that the project remained within the regs.

May 3, 2024
Unprompted review
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Rated 5 out of 5 stars

I am the executor of a friend who sadly…

I am the executor of a friend who sadly passed away last year. He had carried out a loft extension which had not been signed off at the time of his passing. There were some issues with the work he had done. In dealing with Stroma ( Nicola Reeve and Baldev Bamrah) I was given sound advice as to what was needed. They were experienced, efficient and responsive and a completion certificate was issued.
I was very happy with the service I received

April 2, 2024
Unprompted review
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Rated 5 out of 5 stars

The in depth knowledge

The in depth knowledge, timely responses, clarity, assistance and general guidance of the inspectors helped the works to progress smoothly.

April 25, 2024
Unprompted review
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Rated 5 out of 5 stars

Professional, timely and thorough

The Building Control manager for my project, which consisted of two semi-detached houses constructed to the Passivhaus standard, was very professional in advising my experienced builder of new regulations and ensuring that these were complied with. The person was willing to discuss potential solutions with the builder, which were then implemented and approved. The need for site visits at critical times were discussed and agreed upon and no delays resulted from delayed visits.

April 23, 2024
Unprompted review
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Reply from Stroma Building Control Ltd

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Rated 1 out of 5 stars

Avoid this Company at all costs

Avoid this Company at all costs! Their incompetence knows no bounds. They claimed to provide professional building control services, but what they delivered was a complete disaster. Not only did they overlook critical safety violations in my construction project, but their lackadaisical approach led to costly delays and headaches. It's evident that their staff lacks the necessary expertise and attention to detail required for such a crucial role. Save yourself the trouble and find a reputable company that actually cares about the integrity of your building project.

I have been passed from pillar to post !

They favourite saying is “it’s out of my hand and with my manger” . The work that the building inspector was supposed to check and make sure the was to building standards is going to cost 10’s of thousands to rectify.

April 19, 2024
Unprompted review
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Reply from Stroma Building Control Ltd

I'm sorry that we were not able to deliver a satisfactory level of service for your project. I want to try and understand more about how this has happened, to do this please can you email bc-complaints@stromabc.com with your project information and I will ensure that this matter is investigated. Please accept my apologies. Mark Rollins-Mann, Compliance Director.

Rated 5 out of 5 stars

We chose to go with a private company…

We chose to go with a private company as we had experienced various inconsistent views by inspector during previous build where each visit was filled with anxiety / fear.

Storma are a dynamic company who have been a rock to us! The staff such as Lauren and Ian are highly skilled and knowledgeable staff who were always willing to help / suggest alternatives when supplies were limited or lead times over 10 months , or dried up due to covid, brexit and Ukrainian crisis.
The staff are very proactive and respond in a timely manner when remedial work was needed and completed. They worked in partnership with us to help us achieve our dream and resolve problems of supply during a crisis period.
The access we had to the inspectors made this project less daunting as we always had an expert to oversee the quality of work undertaken and that it was fit for purpose as it was assessed at each stage of completion by an inspector who was evidence based and in tune with current trends including renewables.
I’m indebted to Lauren and Ian who were my mentor ( Lauren during challenging times ) and kept us sane during a major development. Please note that we are not builders and Storma are impeccable company who deserve a beacon status and their work practices be a blue print for all building control inspectors.
your staff are a credit to you!
Thank you

April 5, 2024
Unprompted review
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Reply from Stroma Building Control Ltd

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Rated 5 out of 5 stars

Very good professional service

Very good professional service, from first engagement until final certificate is issued. They keep you informed and up to date of the process throughout.

March 25, 2024
Unprompted review
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Reply from Stroma Building Control Ltd

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Rated 5 out of 5 stars

Excellent service.

I was very happy with the BC team I dealt with from
Stroma and they were very prompt with sight visits
when requested.
Would definitely use again instead of Local authority.

March 21, 2024
Unprompted review
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Reply from Stroma Building Control Ltd

Thank you, for taking the time to leave a review. We appreciate your feedback.

Rated 5 out of 5 stars

Helpful and reassuring team

Really helpful team and can very much recommend Stroma. Our surveyor Vikash Ruchaya helped and reassured a lot and made himself available throughout the process. Also gave great advice when we hit some snags along the way in our project. Went above and beyond, thanks very much!

February 21, 2024
Unprompted review
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Reply from Stroma Building Control Ltd

Thank you, for taking the time to leave a review. We appreciate your feedback.

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