Strong Home Mortgage, LLC Reviews 

4,984
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 110 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff's exceptional knowledge and professional, helpful approach, ensuring a smooth and stress-free process. Many highlight excellent customer service and responsiveness, noting dedicated team members are always available to answer questions promptly. People appreciate the efficient service, often receiving competitive rates and advantageous options that surpass other lenders. Reviewers feel confident and supported, with processes handled professionally and often completed ahead of schedule, reflecting the team's dedication to their best interests.

What people talk about most

Staff

Customers had positive experiences with staff, consistently praising their professionalism, knowledge, and... See more

Service

Clients share positive opinions on service, consistently highlighting the efficiency and responsiveness of... See more

Customer service

People report positive experiences with customer service, highlighting agents who are efficient, responsive,... See more

Price

Reviewers mention positive feedback about price, with many customers reporting very competitive rates and low... See more

Response time

Customers consistently note positive experiences with response times, highlighting prompt communication and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Brandon Cobb was amazing & very helpful & knowledgeable. He didn't tell us something he couldn't do, & did everything & more that he did tell us he would do for us. We had just left another Mortgage c... See more

Rated 5 out of 5 stars

Brandon has helped me refinance my home twice, and I can’t say enough good things about him. He made the entire process incredibly easy and stress-free, explaining everything along the way and handlin... See more

Rated 5 out of 5 stars

From the very beginning, Mike and his team were dedicated to making the process smooth and stress-free. They were always responsive, answered all of my questions, and kept me informed every step of th... See more

Rated 5 out of 5 stars

Brandon and Thomas were top notch in walking us through the process. No surprises, quick responses, great rates, and accurate information are the norm. Brandon even celebrated the arrival of a new bab... See more


Company details

  1. Financial Institution
  2. Mortgage Lender

Written by the company

Strong Home Mortgage provides first-rate mortgage services as well as mortgage financial literacy on LinkedIn and Facebook to bolster your position. We are veteran-owned and licensed in 30 U.S. states. Our team of seasoned professionals are passionate and deliver a transparent, efficient process. We offer a range of loans (conventional, VA, FHA, Jumbo) plus a Premium Buyers program and a $6,000 on-time closing guarantee for today’s competitive market. We look forward to serving you.


Contact info

4.9

Excellent

TrustScore 5 out of 5

5K reviews

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Hasn’t replied to negative reviews

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4.9

All reviews

(4,984)

105 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Fred was amazing!

Fred was amazing!

Just a little hitch when the system kicked back a document without understanding it. But when Fred found out he helped solve it immediately.

March 11, 2026
Rated 5 out of 5 stars

Celine Rosario is Awesome!!

Celine Rosario was awesome to work with. She was very thorough, personable, and provided excellent customer service throughout the loan process.

We shopped around for weeks and Strong Home Mortgage offered the best rates and also provided options that other lenders couldn't.

It felt as if Celine truly and genuinely was working in our best interest.

Thank you Celine and the rest of the Strong Home Mortgage TEAM!!!

March 3, 2026
Rated 5 out of 5 stars

Excellent service and very responsive

I had a great experience working with Andy Togni throughout my mortgage process. He was very responsive, patient, and always took the time to clearly explain the different options and numbers so we could make the best decision for our situation.

Andy was transparent, knowledgeable, and never made us feel pressured. Whenever we had questions, he replied quickly and made sure we understood every step of the process. His guidance made what can usually be a stressful process much smoother.

I really appreciate his professionalism and support, and I would definitely recommend Andy to anyone looking for a reliable and trustworthy mortgage advisor.

February 27, 2026
Rated 5 out of 5 stars

I had a really great experience working…

I had a really great experience working with Strong Home Mortgage during my home purchase. They were able to get me a competitive rate, and the whole team was easy to work with from start to finish.

Any time I had a question, Mike was quick to respond and took the time to explain things clearly. He also walked me through several financing options, explaining the pros and cons of each, which helped me land on the option that made the most sense for my situation.

Everything stayed on track throughout the process, and they made sure we met all the deadlines so I could close on time without any issues.

Buying a home is a big financial decision, so working with a lender you feel you can trust really matters. I definitely felt that way with Strong Home Mortgage and would happily recommend them to anyone going through the home buying process.

March 5, 2026
Rated 5 out of 5 stars

THANK YOU!

Review for Strong Home Mortgage, LLC
Rating: ⭐⭐⭐⭐⭐

As a 30-year retired military and disabled veteran, I don’t use the word "integrity" lightly—but that is exactly what defines Strong Home Mortgage.

I originally used Strong for my initial VA loan, and when interest rates dropped, there was no question about who I’d trust for my refinance. They saved me big money, and the process was seamless from start to finish.

This company is led by Roger Jones, whom I have known for over 35 years. We attended the Virginia Military Institute (VMI) together, and his exceptional leadership is reflected in every member of his staff. You can tell the "Brother Rat" spirit of looking out for one another is baked into the culture of this firm.

I want to personally recognize my Loan Team:

Brandon (Loan Officer): He is a true advocate for the client. He worked tirelessly in my best interest, and I cannot thank him enough for his dedication.

Thomas: A huge thank you for your assistance during the refinance process. Your attention to detail kept everything on track.

If you are a veteran or anyone looking for a lender that operates with honesty and precision, look no further. I will absolutely be back to use them again when rates drop further because I know I can trust them. They are more than just a mortgage company; they are my loan team.

March 4, 2026
Rated 5 out of 5 stars

Proactive Service That Helped Me Refinance at the Right Time

Efficient service with clear options provided, including different rates and points to choose from. They proactively reached out when the rates improved, giving me the opportunity to make a better decision. Andreas, the mortgage broker, sends weekly mortgage rate updates by email, which makes it easy to monitor the market and decide the right time to refinance—especially helpful for someone with a busy schedule like mine. The closing costs were very low compared to other lenders, and the entire process was handled efficiently. I would highly recommend them and would gladly work with them again.

March 5, 2026
Rated 5 out of 5 stars

Mike Minteer and Tom Scruggs were both…

Mike Minteer and Tom Scruggs were both quickly responsive and super helpful with both my own questions and the whole processes. I queried three different lenders and not only got a loan a full basis point lower than Rocket mortgage proposed but got it the first pass. I've sent Mike's information to friends and family who might be looking to refinance - the BEST experience ever - and I think it was completed from start to finish in less than 2 weeks! If only all of life was this easy!!!

February 27, 2026
Rated 5 out of 5 stars

Thank you Gordon!

Gordon was incredibly helpful for the entirety of our transaction. He constantly made himself available to talk us through each step in the process and the various mortgage terms and options. I would highly recommend Strong Home to anybody seeking a mortgage.

February 25, 2026
Rated 5 out of 5 stars

Highly Recommend

This is the 3rd time I have purchased a home and my first with Strong Home. I can say without a doubt that this was by far the best experience I have had with the mortgage process. Gordon was responsive from day 1, expertly answering all of my questions and guiding me through the process. As I was finalizing my offer, the seller wanted a very aggressive, closing date, and Gordon made it happen! In fact, we are cleared to close 10 days early. If I ever refinance or buy another home, my first call will be to Gordon.

February 12, 2026
Unprompted review
Rated 5 out of 5 stars

Great experience

From the very beginning, Mike and his team were dedicated to making the process smooth and stress-free. They were always responsive, answered all of my questions, and kept me informed every step of the way. When rates changed, they even recommended waiting before locking—great advice that ended up working in our favor once rates came back down. I highly recommend Mike and his team.

February 10, 2026
Rated 5 out of 5 stars

Seamless Experience

David made our experience absolutely seamless. Step by step, he was beyond proficient and ensured a smooth transaction. We are so glad we took our time to find the right fit.

January 29, 2026
Rated 5 out of 5 stars

Second time having great service!

This was my second time working with Strong Home mortgage, I originally found them through the Costco loan program that doesn’t exist now. They once again, did an excellent job with the loan process. Celine crushed it for me and I highly Strong Home!

January 21, 2026
Rated 5 out of 5 stars

Best Refinance Experience with Brandon!

Brandon has helped me refinance my home twice, and I can’t say enough good things about him. He made the entire process incredibly easy and stress-free, explaining everything along the way and handling all the details. He truly worked hard to get me the best rate possible. I would 100% recommend Brandon to anyone looking to refinance!

January 5, 2026

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