Complete ticket scam
We bought two tickets from this website for the Basilica in Budapest. For 2 tickets we paid £36 and the description clearly stated: “complete Basilica experience with access to the church interior and panoramic dome terrace.”
However, when we received the tickets, they only allowed access to part of the complex and did NOT include entry to the church interior, which was specifically promised in the description. When we went to the entrance, we were turned away because the tickets were not valid for the church.
After that we went to the official ticket office and explained the situation. They told us that they do not cooperate with this website and that they are already aware of problems with this reseller. From what they explained, it looks like the website sells tickets as if they are the full Basilica experience, but actually provides partial-access tickets, keeping the price difference.
When we contacted customer support and asked for a refund, they tried to argue that we received the tickets and therefore could not prove we didn’t use them. Every time we mentioned that the ticket description did not match what we actually received, our messages were ignored. Eventually, when we kept insisting on a refund, they simply blocked the chat.
This is extremely misleading and dishonest.
Please do not buy tickets from this website. Buy tickets only from the official ticket office or official sellers to avoid losing your money.
Our experience was very negative, and we want other people to be aware of this before they make the same mistake.