Stuck Reviews 

62
TrustScore 3 out of 5

3.1

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Review summary

Created with AI, based on recent reviews

Evaluating 43 reviews, most reviewers were somewhat happy with their experience overall. Customers frequently praise the staff's professional and friendly demeanor, highlighting their clear communication and helpfulness. Many also appreciate the affordable and competitive pricing, often finding it to be the best deal available. Reviewers commend the efficient service, with drivers arriving promptly and handling vehicles with care. However, some customers were not happy with significant issues regarding service delivery. A number of people reported issues with their tow service not arriving, leading to frustration and the need for alternative services. Some reviewers also experienced long wait times and a lack of communication or responsiveness.

What people talk about most

Service

Reviewers mention ambiguous feedback about service, with many expressing satisfaction with promptness,... See more

Staff

Customers consistently note positive experiences with staff, highlighting their professionalism,... See more

Price

Clients share positive opinions on price, with many reviewers finding the service to be affordable and a good... See more

Response time

Customers had negative experiences with response times, frequently reporting issues with communication and... See more

Delivery service

Users describe ambiguous interactions with delivery service, with some customers reporting that their car was... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Showed up ahead of schedule. Loaded two cars quickly and secured them thoroughly. Freddy texted me upon arrival and sent me a video. Really smooth experience. Reliable service. I strongly recomme... See more

Rated 5 out of 5 stars

This was my first time utilizing this tow service and it was great from beginning to end!. The dispatcher was in constant communication, the driver was friendly and professional and I didn’t wait long... See more

Rated 5 out of 5 stars

The tow went smoothly and the gentleman that towed my vehicle was polite and knowledgeable about where to pick up and deliver my vehicle. I would definitely use this service again and let people I kno... See more

Rated 5 out of 5 stars

I made a last minute call late at night and they showed up and I didn't have to wait long. I really appreciate their service. Also, they were literally the best deal/cheapest price in town. The admin... See more


Company details

  1. Towing Service

Written by the company

Providing Roadside assistance and Towing services for motorist at discounted rates.


Contact info

3.1

Average

TrustScore 3 out of 5

62 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.1

All reviews

(62)

39 reviews in the last 12 months

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Rated 1 out of 5 stars

COMPLETE SCAM! Overcharged & No Call/No Show!!

***UPDATE 9/26 They never called/returned email/answered chat/answered phone/showed up COMPLETE SCAM***
Booked online for the $50 flat rate (online only). Immediately charged $64 and given 30-90 minute ETA. That was at 6:30 pm. It's now almost 10 pm. I've emailed twice with no response and called the number given for dispatch only to be promptly disconnected from both options (press 1 for new ticket, press 2 for existing ticket). This is literally the most unprofessional and disrespectful consumer experience I've had in a LONG time. NO, I DO NOT RECOMMEND THIS COMPANY. AVOID AT ALL COSTS!

September 20, 2025
Unprompted review
Rated 4 out of 5 stars

First time using stuck , Great price experienced tow driver

They were almost 40$ cheaper on price. Guy showed up with a roll back aced the backup within 1 ft of my tire to be loaded. Dragged the car up, leveled it off , chained it down and was under way within 5 min of arriving. The wait on the tow truck to get here was a little longer. They had 2 wrecks happen back to back that obviously took priority over my car that was sitting in my driveway. Overall great experience and would recommend to anyone needing a tow in the future

September 17, 2025
Unprompted review
Rated 5 out of 5 stars

Towed due to flat tire

Great experience. Jeremy got there 45min before they promised, got it on the flatbed quick, great guy, good conversation and got me and my car where we needed to go.

September 9, 2025
Unprompted review
Rated 4 out of 5 stars

Cheap and professional

There was a minor mix up at first, but it worked to my advantage..there were a couple of delays to being able to get to my truck when he arrived but the driver was very patient and cordial.it was hot that day,so he let me sit in the air conditioned cab as I made the payment .only reason I didn't give y'all a top rating is because I requested a courtesy call to verify delivery to the destination but that's small potatoes..i will definitely refer your recovery service to anyone.thanks again

September 5, 2025
Unprompted review
Rated 1 out of 5 stars

Absolute trash

Absolute trash. Nobody to talk to. Call the number goes to robot then drops my call.
I paid upfront they said 60-90 minutes after 90 minutes robot calls and says gonna be 2-3 hours. No I want a refund and the website is trash probably stole my card info fk this company.

September 4, 2025
Unprompted review
Rated 1 out of 5 stars

Today is September 1,2025 I called an…

Today is September 1,2025 I called an ask for Service to have my Vechicle towed from. 9350 Westmount Houston at the Chevron Gas StationI been here since 6:30 pm waiting to be towed it is now 10:47pm an the diver canceled My tow request an Kept my Money Never showed up

September 1, 2025
Unprompted review
Rated 5 out of 5 stars

Prompt and Professional

Professional and prompt! When my car broke down, Stuck Solution got to my location faster than I expected. The driver was Knowledgeable and handled my vehicle with care.

August 31, 2025
Unprompted review
Rated 5 out of 5 stars

Saved Me With $50 Towing

The $50 towing service from stuck Solutions saved me from a stressful situation. The driver was friendly and even helped me change a tire once we get home

August 30, 2025
Unprompted review
Rated 5 out of 5 stars

They actually helped out in countless…

They actually helped out in countless aspects, they were able to work with you and keep things transparent from their end. Professional with urgency and reassured me to not hesitate to reach out again if I was in a bind

August 25, 2025
Unprompted review
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Reply from Stuck

Thank you for sharing. Glad we could help.

Rated 5 out of 5 stars

My experience was great with Stuck

My experience was great with Stuck. The automated system reached out to confirm a pick up time then the driver called when he was there and dropped off where I needed the car to go. I will definitely use this service again.

August 20, 2025
Unprompted review
Rated 1 out of 5 stars

Its a scam company and the "good…

Its a scam company and the "good reviews" on here are fake ones. Thats why the reviews are either 5 stars or 1 (with the same message). Notice on the website that the name of the city is in different lettering. And you can look it up in any major city and see the same thing. They charge you and never come.

July 22, 2025
Unprompted review

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