Studentuniverse Reviews 688

TrustScore 2 out of 5

2.2

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Rated 1 out of 5 stars

Scammers. I made a booking with seat selection and paid in full. At first, they didn't acknowledge my payment. Eventually they got in touch with my booking details - but no seat selection. And t... See more

Rated 1 out of 5 stars

At a minimum the travel agency should follow the airlines no fee 24 hour cancellation policy. It’s disappointing to know that had I booked directly with the airline that I could have made a change to... See more

Company replied

Rated 1 out of 5 stars

Scammers. Absolute scammers. I booked my flight home as I urgently needed to go home. I did not receive any ticket until AFTER check-in closed, so I lost my flights. Tried to contact StudentUniverse f... See more

Rated 5 out of 5 stars

Booked a flight from LHR to Chicago and the process was seamless. At first was skeptical about the ridiculously cheap prices despite the proximity of travel date, was amazed when I called to confirm w... See more

Company details

  1. Airline Ticket Agency

Written by the company

StudentUniverse is one of the world's leading travel booking sites for students and young adults under 26. We’re partnered with more than 90 airlines including United Airlines, British Airways, Air China and more to give you exclusive student flight discounts that can’t be found anywhere else. On top of that, we also offer frequent promo codes to make your flight the cheapest it can possibly be. A little history: we launched the site in 2000 and students liked us so much that we were acquired by Flight Centre Travel Group in 2015.


Contact info

2.2

Poor

TrustScore 2 out of 5

688 reviews

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Hasn’t replied to negative reviews

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Rated 1 out of 5 stars

The commercial is horrible

I hate seeing their commercial its terrible

June 30, 2023
Unprompted review
Studentuniverse logo

Reply from Studentuniverse

Hi Nikolas, thanks for the feedback and sorry you felt that way. Could you share some of your favorite commercials you like with us so we may be able to improve in the near future? Thanks!

Rated 5 out of 5 stars

The website is fast

The website is fast, the prices they have a big veriaty from low to expensive and always perfect timing for the flights and no delays.

October 28, 2022
Unprompted review
Rated 5 out of 5 stars

It is very easy to book and cancel airline tickets…

It is very easy to book airline tickets with studenunivers, and the prices are very reasonable without competition.
And when I canceled my travel due to illness, the cancellation process was very easy and the amount was returned to me within two working days , and only (59) Australian dollars were deducted as cancellation penalty .
I highly recommend booking through StudentUnivers.

THANK YOU SO MUCH

June 23, 2023
Unprompted review
Rated 1 out of 5 stars

Horrible!!!unprofessional…

Horrible!!!unprofessional condescending. This is robbery and a scam. They should be looked into. I have been trying to change my flight since I made the mistake of booking it. I called numerous times trying to cancel it and I’d get a dial tone and Hang up or no one answered at all. I emailed and used twitter to try and change or cancel it to a one way and the emailed me back late and with a careless “apology” on the fact that it took them so long to get back to me just to tell me to call them. I called after being on hold forever and spoke to this rude, unhelpful guy who gave me the run around just to tell me he couldn’t do anything about it. When I spoke to the airline they told me they were able to change and modify flights but that they’ve heard many complaints and advice not to book with questionable third party sites specifically this one. I called back just to talk to another guy being condemned and glazing over all my complaints and wasn’t even trying to listen. He claimed that they let you know the call is being recorded but they never do and that’s illegal where I live. I don’t want to lose 1600 dollars bc they don’t want to work with me even though you are able to change a flight within 24 hours of booking but they don’t follow many policies, rules and regulations that’s why they’re sketchy. Now I’m stuck with 4 tickets and 2 I’m not going to be able to use. I’m out more than 1600

May 5, 2023
Unprompted review
Rated 5 out of 5 stars

I recently had the opportunity to use…

I recently had the opportunity to use StudentUniverse for booking a flight, and I must say that my overall experience was quite positive. Here is a detailed review of my experience using the StudentUniverse website.

User-Friendly Interface:
The website's interface is clean, intuitive, and user-friendly. The search functionality made it easy to enter my travel details and quickly find available flights. The website also provided clear and concise information about the airlines, departure times, layovers, and durations, allowing me to make informed decisions.

Exclusive Student Discounts:
One of the main reasons I chose StudentUniverse was their reputation for offering exclusive discounts to students. I was pleasantly surprised by the significant savings I received on my flight. The discounted fare made it much more affordable for me to travel on a student budget, and I appreciated the platform's commitment to helping students explore the world without breaking the bank.

Variety of Flight Options:
StudentUniverse offered a wide range of flight options from various airlines. I found it convenient to have all the options presented in one place, saving me time and effort compared to visiting multiple airline websites individually. The website also allowed me to filter the search results based on my preferences, such as specific airlines or departure times, which was a useful feature.

Transparent Booking Process:
The booking process on StudentUniverse was straightforward and transparent. Once I selected my preferred flight, the website guided me through the booking process step by step. I appreciated the clear breakdown of the final price, including any additional fees or taxes, ensuring that there were no hidden surprises.

Conclusion:
Overall, my experience using StudentUniverse was highly satisfactory. The user-friendly interface, exclusive student discounts, and transparent booking process made it an excellent platform for students and youth travelers. With responsive customer support and a variety of flight options, StudentUniverse proved to be a reliable resource for booking affordable flights. While there is room for improvement, I would certainly recommend StudentUniverse to fellow students looking to save money while traveling.

June 4, 2023
Unprompted review
Rated 5 out of 5 stars

Booking a fast and cheap flight

Booking a fast and cheap flight to go see my sister was easy with student universe!

May 24, 2023
Unprompted review
Studentuniverse logo

Reply from Studentuniverse

Thanks for purchasing with StudentUniverse! Have a wonderful time with your sister!

Rated 5 out of 5 stars

Best Flight fort the Best Price!

I'd been looking for several days for a cheap flight from Berlin to LA without any overnight or inordinately long layovers. I'd never heard of this site, but somehow it popped up and--boom!--the perfect flight for the lowest price I'd seen anywhere. I booked immediately and got my confirmation the next day. Everything looks to be in order!

May 23, 2023
Unprompted review
Rated 5 out of 5 stars

Booking and payment was fast..

Booking and payment was fast..
When I had issues with my card, I called and their customer service was very nice and the issue was resolved.

Thank you studentuniverse, I'm so glad I discovered you.

May 10, 2023
Unprompted review
Studentuniverse logo

Reply from Studentuniverse

Thanks for the review! We are also excited you found us. Feel free to contact us whenever you have questions, and have a great trip!

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