Studio HENK Reviews 364

I have ordered a product online and preliminary checked the rules if I could return it. The delivery time was 2-3 months, which is quite usual for the Netherlands. So, I didn’t pay attention. When the product was delivered I realized that it doesn’t
fit. So, I would like to return. I have been answered that this is impossible as the product was customized. Apparently, if the product is not a stock item, it is considered as customized and cannot be returned. As a note, I didn’t make any customization of the size or colour. I just ordered the product as it was proposed on the web-site. I think that conditions and rules might be provided in a clearer manner.

Very good sevice in the shop. Super quality products.... Happy with the result.

Lovely service! Excellent quality! We are very happy.

I was of the understanding the couch is macular, which is not. This has caused a big problem and additional expenses. It should be made clearer the couch is in fact one piece.

Always a great experience from purchase to delivery.

Perfect!! 👌

Very organized, efficient and scrupulous. Above all, beautiful products!
Highly recommended.

Rude customer service team. Too many high-end options to shop here.

Disappointed with delivered table. In-store staff promised premium, seamless oak planks, but what I received had visible knots and mismatched color planks, giving the table a cheap look. For the price of 4500€, I expected more attention to a detail and better quality.

Good quality good delivery on time and clear communication

Do not be fooled by the wonderful service in the Studio Henk shop(s). If there are any issues regarding follow up problems and/or care, there is little to no customer service on offer. Read all the 1 Star reviews and you will notice the consistency in them. Prevention is better than cure so if possible, purchase your product else where. Price/Quality are not aligned in this shop in my experience.

After a very long battle, giving Studio Henk every chance to take responsibility for their inferior product(s), they have chosen not to do so. I have had some contact with the Geschillen Commissie in the Hague and Studio Henk is legally obliged to comply with their own Terms & Conditions. Unfortunately they do not do this. The also seem to contend that issues with a material are the fault of the consumer, even when there is written proof from the supplier of the material which states that the issue ' is a known problem ' with the material. It is almost laughable. However, with thousands of euros at stake, it is far from funny.

I could write a very long review, giving account of unanswered emails, telephone calls, the stress involved in the process (I paid almost 3,000 euros for this stress), the so called ' independent report' made by a company called POS which Studio Henk will happily organise and pay for (no I am not joking) ... so objectivity is generally impossible when money changes hands. The assembly of my couch was also not done correctly and they simply ignore this ... along with many other things ....

Check out the POS reviews. Almost on a par with Studio Henk ...

What next? A full blown court case? Perhaps.