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Review summary

Created with AI, based on recent reviews

Considering 3,275 reviews, most reviewers were somewhat happy with their experience overall. Customers frequently praise the pricing of products, finding them to be reasonable and offering good value for money. Many also highlight the quality of the items received, often noting that they meet or exceed expectations. Reviewers appreciate the ease of ordering and the variety of products available. However, some people were dissatisfied with aspects of the delivery service, citing issues with charges, damaged parcels, or incorrect items. There are also mixed opinions regarding product descriptions and the overall quality of some items, with a few customers reporting receiving faulty or ill-fitting goods.

What people talk about most

Delivery service

Reviewers highlight ambiguous aspects of delivery service. Many customers praise the fast delivery times,... See more

Product

Customers had ambiguous experiences with product quality and condition. While some reviewers praise the... See more

Order

Clients share ambiguous opinions on order. Many reviewers praise the easy ordering process, fast delivery,... See more

Price

Users describe positive interactions with price, frequently highlighting reasonable, affordable, and even... See more

Quality

Consumers generally express satisfaction with the quality of products, often describing items as excellent,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Bought the Linea Oxford 3 seater swing seat on sage green, self assembly. Ordering was extremely easy and delivery was prompt. I’d recommend 2 people to assembly, purely to allow for 1 person to... See more

Rated 3 out of 5 stars

Item was described wrongly as two piece swimsuit on the website, whereas in reality it was only a tankini top which was received. When I went to customer services to complain did get my money refunded... See more

Rated 5 out of 5 stars

I easily found what I wanted on the website at a reasonable price. Good that they give many options of delivery, I chose DPD next day, package arrived around 3:30 next day, so all good. The shoe b... See more

Rated 5 out of 5 stars

Needed some reasonably priced jeans as on a weight loss journey and didn’t want to spend masses in between sizes. Very pleasantly surprised at the quality of these jeans they are as good as much more... See more


Company details

  1. Department Store
  2. Bedding Store
  3. Countertop Store
  4. Electronics Store
  5. Home Goods Store
  6. Women's Clothing Store

About Studio

Written by the company

Studio Shop womens Shop mens Shop kids Shop home & garden Shop electricals Shop toys Shop gifts & jewellery Shop health & beauty Shop personalised Shop everything else Download app Contact us

Who are we?

We are Studio, and we do WOW!

From the day we started back in 1962, we've been on a mission to bring you amazing quality and value. We may have begun as a humble mail-order Christmas catalogue company, but fast forward 50 or so years and we're now one of the biggest online retailers in the UK.

We love delivering you the best bargains. From big brand fashion to homewares, garden, electricals, gifts and more, our product range is still growing and growing. We also offer flexible payment options to make savvy shopping even more simple.


Contact info

3.7

Average

TrustScore 3.5 out of 5

117K reviews

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Hasn’t replied to negative reviews

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Rated 1 out of 5 stars

Absolutely shocking experience

Absolutely shocking experience. I placed an order since there are some good reviews here. My order arrived and one item was not the one listed on the website, plus it has the zip stitched on backwards! I contacted them on their complaints form, with images, to get a pre-paid returns code for the faulty item and they came back asking for more photos. I sent these and they said they couldn’t view them (they were JPEG). They asked for JPEG or PDF. I converted to PDF, sent these and was ignored. Chased them tonight, they are saying they can’t view either photo. Sent them to my husbands email on both phone and PC to check - he can view images on both. It almost seems like they are lying because they don’t want to pay for a return, even though they are obligated to under consumer law! Still waiting to hear back, it is like speaking with a robot. Never will I buy from this company again. AVOID.

UPDATE: Studio REFUSED to assist me and I took to Resolver to formally register a complaint. Only by doing this did I get a refund but otherwise they would not have assisted me with a free return (breaking consumer law). I strongly advise you avoid this company.

April 20, 2026
Unprompted review
Rated 2 out of 5 stars

Order duplicated.

I placed an order,after placing was told that 1 item was out of stock and to re-order,I did this and my order was duplicated and I was unable to cancel and was also charged 2 delivery charges even thou they were delivered all together,now I need to return 1 package.

April 19, 2026
Unprompted review
Rated 1 out of 5 stars

Avoid studio

Absolutely shocking. The packer packed the wrong size shoes and then when I queried it they said they couldn't do anything only send the shoes back and wait 14 days for an exchange.. my sons birthday was in 3 days. So I ordered another pair and paid another 9.99 next day delivery for them not to even bother turning up. Avoid avoid

April 17, 2026
Unprompted review
Rated 5 out of 5 stars

Very good quality for very little outlay

Needed some reasonably priced jeans as on a weight loss journey and didn’t want to spend masses in between sizes. Very pleasantly surprised at the quality of these jeans they are as good as much more expensive jeans I’ve had previously. Really chuffed and no added Lycra so they either fit or they don’t so no cheating allowed. Honestly a really good buy, Thank you

April 18, 2026
Unprompted review
Rated 1 out of 5 stars

AVOID!!! refused to refund my account, not helpful, repeats the same script

im writing this on behalf of my mother.
ordered a few items to her old address over and hour and half away. realising her mistake she had to use the chat service to cancel. Cancellation was confirmed.
somehow they delivered one item.
they are refusing to accept any responsibility that she needs to go collect it and return it. just not possible.
we are 17 days in with the same response, we are waiting to hear from our partner we are unable to refund until we hear from them.
according to the consumer rights act 2015 a refund should be processed immediately as the seller is at fault.
just feel like we are going in circles.

April 1, 2026
Unprompted review

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