Studio Pia Reviews 4

It truly pains me to write this review, because I purchased from Studio Pia a number of times over the years and loved all my pieces. When they announced they were shutting down, I was so sad. And then when they announced they were able to resume operations on a preorder capacity, I was ecstatic and placed an order and received it with no issues!

Then, last December, I placed an order during a supposed Black Friday sale for a piece that was meant to ship in January. I received daily emails about sales. January came and went, the months passed by, the item's listing on the site still said "ships end of January." I tried to email them. I tried to DM on instagram. They have their comments off, but there is a comment on every one of their recent posts talking about an unfulfilled order in which they'd filed a claim with PayPal, to which the company claimed they'd sent it.

I finally gave up and filed a credit card dispute. They told Visa the same thing: that they'd shipped the order. I got no shipping notification, no tracking, and the order still says "preparing to ship." Their social media has been dark for months, DMs and emails go unanswered.

It seems clear to me what happened: they went under, and are refusing to tell their customers and refusing to refund preorders they'll never be able to fulfil.

It's sad what happened, but it's scummy to just ghost everyone and take their money—hundreds of dollars of it. I was a loyal customer for years.

Ordered end of December. Product never arrived nor have I received a refund. Emailed multiple times and they’ve closed their Instagram to comments or messages. Absolute scam.

I ordered a pre-order set and paid approximately €500. After 2–3 months, the package still had not arrived, and the tracking information showed that it remained in the UK.

The company informed PayPal that the package had been delivered. However, in an email to me, they confirmed that the package had actually been returned to them and was never delivered to my address.

I repeatedly asked them to investigate the shipment and requested that they resend the package. I provided my address again (which was the same as before), but nothing happened. Their responses were very slow, and once I formally requested a refund, they stopped responding altogether.

This situation is extremely disappointing. The brand appeared trustworthy at first, and I genuinely thought I had found my new lingerie brand. Unfortunately, I am still trying to recover my money.

I purchased a set in pre order in the end of august, they told me that it was supposed to ship by september 13th, but I never received shipping info. I tried since then to have information about my order, but they reply once in every 4 emails and they give no precise information. I paid almost 700€ for my order and have no clue of where it is, this is totally unacceptable. I suggest you stay away from this brand.