Stuff4Crafts Reviews 766

TrustScore 4 out of 5

4.2

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See what reviewers are saying

Rated 1 out of 5 stars

Placed a small, simple order. Didn't receive or hear anything for over a month. Finally reached out to inquire and was told that the item was out of stock and they were sending me a refund. Would they... See more

Rated 5 out of 5 stars

It had become very difficult for my sister to find enough of a specific kind of Cover button forms for her many reupholstering jobs. The style she needed included teeth on the backside of the metal d... See more

Rated 5 out of 5 stars

I have never ordered from this website before. But I really needed the product and they had it available. I am so glad that I took a chance on this side I got in my product pack safely and in good con... See more

Rated 5 out of 5 stars

I am so pleased with my order! I had a free shipping code. So many Doodlebug Design items and loved the Washi tape selection. Order arrived within 11 days from purchase. I would definitely recom... See more

Company details

  1. Craft Store

Information provided by various external sources

Stuff4Crafts has been providing their customers with brand name crafting supplies directly to their door step for over 15 years.


Contact info

4.2

Great

TrustScore 4 out of 5

766 reviews

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Rated 1 out of 5 stars

Screw these guys

Placed a small, simple order. Didn't receive or hear anything for over a month. Finally reached out to inquire and was told that the item was out of stock and they were sending me a refund. Would they have said or done anything if I hadn't contacted them over a month later? This was my first and last time attempting to do biz with these guys 👎

November 9, 2024
Unprompted review
Rated 5 out of 5 stars

shipping was prompt

shipping was prompt.

May 16, 2023
Stuff4Crafts logo

Reply from Stuff4Crafts

I apologize you felt that shipping took too long. I have taken a look at your order and it was placed on the afternoon of Friday May 12. The order was delivered to you on the morning of Friday May 19 making total turnaround 5 business days. We feel this is more than a reasonable shipping time frame.

Rated 4 out of 5 stars

Excellent price

The price of my purchase was much cheaper than anywhere else. I received it in a timely manner. My only suggestion...notify the customer when the package ships. The same day I was planning to email the company inquiring about my package, I received it in the mail. Very happy with my purchase.

April 18, 2023
Rated 1 out of 5 stars

Phantom-runaway Copic markers????

I order some Copic markers from this company on 2/16/2023…… after several emails…. Because they NEVER answer the phone or return phone calls, I still have not received my markers or a refund, and here we are in the middle of March! Although someone has said that supposedly this company has refunded my money…… longest wait time on a refund I have EVER had. This company’s customer service stinks about as bad as a flaming dumpster of used crappy diapers!!!! Don’t waste your time or money ordering from this company ppl.

March 15, 2023
Unprompted review
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Reply from Stuff4Crafts

I sincerely apologize that you did not receive your order in a timely manner. I can assure you that this is not the norm for us. I have confirmed that the order was refunded to your account.

Rated 1 out of 5 stars

Ordered in January, still hasn't shown up.

I placed an order in January and in March the item still has not arrived. I have contacted customer support by emailing and calling, and have not heard back from them. I hope they will respond soon because I will request a refund.

March 8, 2023
Unprompted review
Stuff4Crafts logo

Reply from Stuff4Crafts

I do sincerely apologize that you did not receive your order and for the delay in receiving a response from your email. I have confirmed that a customer service rep did reach out to you on March 9 and issued you a refund at that time. We pride ourselves on always providing the best customer service possible and we definitely failed in this instance.

Rated 2 out of 5 stars

There wasn't any communication on my…

There wasn't any communication on my shipment being processed or when it shipped as there was supposed to be. I received one item with no update on the other two items. I had to email customer service twice just to find out when/if they would arrive. A lot of work for me.
Ultimately I got two out of three. Credit on the third item was prompt.

December 15, 2022
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Reply from Stuff4Crafts

I do apologize that you did not receive your shipment confirmation. We are looking into why this happens occasionally as we know how important it is that customer's be kept up to date on the status of their orders!

Rated 5 out of 5 stars

Sometimes you get lucky

I was lucky enough to find a vendor who still had a supply of an item which is being discontinued (unless someone picks it up) and was SO HAPPY! Items arrived quickly and superbly packed. Could not have been happier!

November 23, 2022

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