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239
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 75 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the high quality and beautiful design of the products, finding them to be excellent value. Many people also highlight the efficient and prompt delivery service, often noting that items arrived earlier than expected and were handled by professional, helpful drivers. The overall service and communication are consistently described as excellent, with many appreciating the helpful and responsive team. However, some customers experienced issues with delivery notifications or found the delivery process slower than desired. A few other people also felt that product descriptions or images were occasionally misleading, leading to unexpected assembly requirements or items not matching their online representation. There were also isolated reports of minor product damage or receiving an incorrect item.

What people talk about most

Product

Clients share positive opinions on product, with many reviewers expressing delight and satisfaction with... See more

Delivery service

Reviewers mention positive feedback about delivery service, frequently highlighting the efficiency,... See more

Quality

Reviewers highlight positive aspects of quality, frequently praising the good build and superb quality of... See more

Service

Consumers find service to be positive, with many reviewers describing it as 5-star, great, and excellent from... See more

Order

People report positive experiences with order, noting the ease of placing orders and the efficiency of... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Ordered the oak soho slat dining table. Delivery arrived on time and delivery men were very helpful. On building the table we noticed a couple of scratches which we reported. Matt went above and beyon... See more

Rated 5 out of 5 stars

Super rapid!! I purchased a side table that had an expected delivery date for around 2 months. However, the following day after I made the purchase, I was sent a delivery tracking link and I received... See more

Rated 5 out of 5 stars

We ordered a cabinet but had a problem with our delivery as the courier turned up before the time slot, and left before anyone was home. Hardip was amazing. Regular communication, going above and beyo... See more

Rated 5 out of 5 stars

Purchased three quality pieces of furniture. Delivered in less than 7 days and kept updated with delivery dates and times. I got this furniture cheaper than elsewhere and absolutely over the moon over... See more


4.8

Excellent

TrustScore 5 out of 5

239 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(239)

81 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Crammed full of choice website

Really easy website to navigate, so many choices and options almost spoilt for choice! Simple ordering process and excellent communication from purchase to delivery. I was highly delighted with my tables.

September 26, 2024
Rated 5 out of 5 stars

10/10

Delivery on time, product was exactly as expected. Good quality, easy to assemble.

September 5, 2024
Rated 5 out of 5 stars

Beautiful, comfortable chair.

Beautiful chair, exactly what we whated. Looks the same as described and really comfortable. The packaging was very good and not stuck down with tape around the chair so no danger of damage, nice touch. Thanks.

August 2, 2024
Rated 5 out of 5 stars

The product ( table) the communication…

The product ( table) the communication from the company
The timely delivery
The fair price
The assembly team who was most pleasant and worked very hard with one reticent screw / bolt
The cleaning up and removing of all the rubbish
I have ordered a few pieces of furniture recently and some of the bigger name retailers could take a few lessons from this company about customers services

June 7, 2024
Rated 5 out of 5 stars

Perfect experience!

The process was seamless from start to finish. The team were so accommodating with checking supplier stock, granting me an incredible package deal and maintaining communication regarding delivery. The delivery company was fantastic on the day. Overall, incredibly happy with both the service and my stunning new dining room furniture!

May 7, 2024

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