STYLEVANA Reviews 20,170

I was really sceptical after ordering and then finding these reviews. However, my delivery came in under 2 weeks- with a free face mask too! I’ve saved a fortune ordering from here so if you’re ok to wait it’s worth it!

I think everyone is a little too mean here and too spoiled by instant shipping. Including the day I placed the order, it took exactly 16 days for my order to reach me (and if I read the tracking info right, it came all the way from Hong Kong). I went in with the expectation that the products won't be shipped immediately and with some experience from ordering stuff from Asian countries. Is it shady to write on the website that the turnaround times are faster than they are? Sure, but Stylevana aren't exactly scammers. My Korean sunscreens reached me within a reasonable time, nicely packaged, with a little sample freebie thrown in. Just order with hindsight that you won't get your package quickly and it'll be fine.

I placed 2 orders of FINO hairmasks. First time ever using this site. Usually FINO hair mask arrives in a box of 3 by the manufacturer (as I've bought it from other online retailers). These arrived all as singular hair mask containers - and it seemed they had been opened and resealed. Usually there is a seal around it the container, and it was very obvious the seal was put back on all in a crazy fashion.

Worst part? The contents were leaking all over the FINO hair mask containers inside the box.

It was hard to tell if this online site had taken old used FINO containers and filled it with some other substance and resealed it or whether they ship you damaged FINO hair mask containers they buy at a cheap price. Either way we didn't use the FINO hair mask at all that was shipped to us.

I emailed customer support asking for a refund along with pictures and documentation of what they had shipped me and instead, they asked for lot numbers and expiry dates. I never received a refunds at all. Why one would need lot numbers and expiry dates is rediculous given they shipped me damaged / opened containers with contents leaking all inside the box.

DO NOT ever use this website to buy anything - it likely is a scam site that does take your money but doesn't provide true products.

Huge range of beauty and skin care at really good prices. Got everything I wanted for less than £100, Superdrug would’ve cost £160
Took nearly a month to arrive to theUK, but well packaged and nothing damaged
Will definitely order again, but not if I’m in a hurry..

Never failed me yet. I usually receive my order 7-11 days after purchasing online, no matter what. Always have a freebie or two, items arrive undamaged, at a great price, much lower than in stores. In my last order, I purchased 14 days before a big trip and needed it urgently, this order took longer than all my previous orders, but still arrived in 11 days - the absolute longest it’s ever taken for it to arrive at my door. Hong Kong to London. I understand the other lower rated reviews, but I personally will be ordering from here everytime my skincare starts running low. ( ◠‿◠ )

Skinceuticals product that i purchased was fake. The colour of the serum is completely different. The bottle label is different and the product has an extremely strong chemical smell that the original product doesn't have.

They don't cancel the order even they don't respond at all. Write mail every two days, no answer. They say 4-6 days for shipping, and it takes at least 15-17 days. I will never ever buy anything from here. There is no customer service at all.

I usually shop with Stylevana for Korean skincare and never really had issues. Their shipping was always really slow but this time I made an order for a birthday present I was very careful with the items I chose. I picked all the items that said in stock and usually dispatched within 24h but that's just not true.
For reference, I placed the order on the 28th Feb and chose the faster delivery of 5-10days in hopes it will arrive within 2 weeks at worst. The order was not acknowledged until 4th March and was only dispatched on 12th March. That’s 2 weeks of just preparing the order for the items that were in stock and usually dispatched within 24h.
I did not receive my order until 21st March. So the faster shipping is not worth it as the cheaper one would have reached probably around the same time.

I was loyal to Stylevana, but will be shopping elsewhere now even if that means paying a slightly higher price.

Absolutely shocking experience with Stylevana. After 48 emails and over two months of waiting, I still have no resolution.

I placed my order on 12 January, and it wasn’t dispatched until 11 February because a small item was out of stock — something they never bothered to inform me about. No communication, no transparency, just complete disregard for the customer.

I have been extremely patient with them.

They claimed the parcel was delivered on 17 February — but it never arrived. A month-long courier investigation followed and still no solution was offered.

Two months after my order, instead of taking responsibility, they hid behind the courier and refused to help. They even tried to offer a voucher instead of a refund — essentially forcing me to spend more money with them after this crazy experience.

This company shows zero accountability, zero customer care, and leaves customers out of pocket with nothing to show for it. If they are operating in the UK, they clearly need to learn and follow UK consumer law. I will also be reporting them to Trading Standards.

Avoid Stylevana completely. Save yourself the stress, frustration, and wasted money.

FRAUDULENT TRACKING DATA — DO NOT ORDER FROM THIS COMPANY
I placed an order with Stylevana NL (Order #BWSVNLB2000059014) and waited over two months with no delivery. Every time I contacted customer service, I received the same copy-paste response promising shipment “within 7 working days” or “10 to 14 working days.” None of these promises were kept.
When I finally demanded a full refund, they suddenly sent me a shipping confirmation with a Floship tracking number. Here is the most alarming part: the tracking page showed shipment milestone entries dated 24 and 25 March — but I received this tracking link on 22 March. The tracking system was displaying events from the future. This is not a system error. This is fabricated tracking data.
When I pointed this out, they responded with yet another generic email saying the parcel had already been dispatched and they could not process a cancellation. They even had the audacity to say “we hope you may consider keeping the order” — an order I have never received and likely never will.
I have screenshots of everything: the future-dated tracking entries, all email exchanges, and the order confirmation. I am now pursuing a chargeback through my bank, filing complaints with the European Consumer Centre Netherlands and the Dutch consumer protection authority (ACM), and reporting this to the Hong Kong Consumer Council.
If you are reading this before placing an order: DO NOT. Read the hundreds of similar reviews here. The pattern is always the same — delays, generic responses, fake shipping confirmations, and no refund. Save yourself the stress and your money.

I would give no stars if possible.

Ordered for the first time, took three months to arrive but DID arrive.

12/12/25 - placed second order. All items in stock, so should have been no problem to despatch.

5/1/26 - email stating some items were out of stock. Asked how they could be in stock when I ordered, but then sold to someone else. No reply.

16/1/26 - asked why my parcel hadn't been despatched. Remarkably it was despatched the next day.

20/1/26 Email from Evri asking where I wanted my parcel delivered, I chose a drop box at a local store.

28/1/26 'Out for Delivery' status changed to 'Return to Sender'

Have been chasing both Evri and Stylevana ever since, but the latter says no refund until they have the parcel back. Evri say the parcel is lost.

Stylevana as far as I know haven't investigated with Evri - their philosophy seems to be it's my bad luck the parcel, and £100 or cosmetics, has gone missing.

AVOID

EDIT: 24th March. Thank you for your 'cut and paste' response Stylevana - the same response to every complaint on here. The problem is, as detailed in my original review, you DON'T respond or look in to complaints or solve problems - you send standard responses, not even having read the details of the complaint! This stock answer that you post about customer confidentiality is actually proving what most people are saying about your company and terrible level of customer service.

I was a bit worried about ordering when I read reviews but I was only ordering one item so thought I would give it a try. My order was dispatched within 24 hours and arrived within 2 weeks which isn't bad from Hong Kong. The product is definitely genuine and I got a little free sample of a product I've been wanting to try too! Not sure if I was lucky because my product was in stock and I only ordered one item but can't fault Stylvana.

I ordered the 9th February and still haven't received my order. I was given a fake tracking number. I have emailed support twice and haven't had a response about my order status.

I have placed several orders and I’ve never got an issue until this time. I placed an order end of December and its march and I still haven’t received it. The order was shipped very late and on top the courier had issues delivering it. I been following up for weeks, months and I still don’t get a solution. They don’t take responsibility of solving issues in regular times. Still getting a vague reply to all the multiple tickets and emails I’ve been sending, but no actual solution. Customer service is really not following up properly

Nice discounts, crazy long wait time. I paid for express delivery and it still took them 2 weeks plus even though everything I ordered was in stock. Was told if would ship in less than 24 hours. But it took them 2 days. It was a skincare haul. The items I wanted to restock were low and they finished long before my order arrived. They should work on that. Everything else was okay

ABSOLUTELY TERRIBLE, i have made an order and almost a month later I still haven’t gotten my package yet, i emailed the company and explained everything, and thankfully i had the prints of my order number and “tracking” because after two weeks I got a response saying that they couldn’t find my order anymore, that’s so frustrating and disrespectful because they don’t even bother to explain and give a refund.

I placed an order and received the products within 15 days, exactly as expected. Despite seeing many negative reviews, I decided to take a chance—and I’m glad I did. Everything went smoothly, and the deals offered are genuinely good.

I read the reviews of Stylevana and agreed with them, bought it and was patient, my order arrived within 14 days, and in very good condition, guys you have to be patient sometimes 14 days sometimes 1 month.

Don’t use this website they don’t reply to emails and don’t send your products

BWSVXXB1000270236
I filled out the form as requested and also purchased shipping insurance when placing the order and STYLEVANA still didn’t issue refund for my missing order