Ordered a few times now from the website. Always very informative regarding shipping, speedy delivery, the clothing is very well made and the quality is excellent and to a very high standard.
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Ordered jeans for my son unfortunately they were too big, so tried contacting company for an exchange for a size smaller. There’s no other ways of contacting them except email and all my sent emails g... See more
Company replied
I love there clothes legit company. But because they are small brand they have issues with quality at times. Zip broke instantly on two jacket I bought had to send back. Also, can be really slow get... See more
I’ve ordered a handful amount of times now and I would most definitely recommend to anyone that’s hunting for affordable, yet on trend clothing. The standard of customer service is something that rea... See more
Company details
Written by the company
UK fashion & lifestyle brand founded in 2019.
Contact info
Caxton Way, SG1 2XU, Stevenage, United Kingdom
- info@suavoworld.com
- suavoworld.com
3.7
Average
139 reviews
Replied to 100% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Flare cargos are perfection🔥
August 15, 2023
Fast reliable service
August 9, 2023
Amazing service like always… never lets…
Amazing service like always… never lets me down and I love the personal customer experience with the stickers! Extravagant!
July 27, 2023
Great quality clothing
June 29, 2023
The service and quality off the…
The service and quality off the clothing is outstanding can’t wait for more drops
June 28, 2023
awful the jeans came in durty
November 24, 2022
Ordered the product and then was told…
Ordered the product and then was told it was sold out
June 15, 2023
The best jeans out
May 30, 2023
I HAVE NOT RECEIVED ANYTHING AND I HAD…
I HAVE NOT RECEIVED ANYTHING AND I HAD NEXT DAY DELIVERY DPD SATURDAY
April 27, 2023
Great service
Great service, rapid delivery & products are amazing. One of my favourite brands.
March 30, 2023
good communication via email
March 16, 2023
Great needed an exchange sent back and…
Great needed an exchange sent back and got the package back next day
February 24, 2023
Great customer Service
Great customer Service, great quality and great value for money
January 28, 2023
Great delivery and in time and would…
Great delivery and in time and would love to order more in future
January 31, 2023
Satisfied
Item took longer then expected to come, customer support team was helpful once I was able to get in contact with them. They threw in a free beanie and pair of socks as well as offering free shipping on my next order, much appreciated
February 4, 2023
NEVER order Pre-Order items because you won’t get them
On 26th November 2022 I purchased a scarf as well as grey cargo (pre-order).
8/12/2022 I was sent an email asking to rate both of the items (I had received the scarf by then), so I proceeded to rate the scarf which I love to be honest. However, I did not rate the cargos and instead sent an email enquiring about the arrival of my cargos. In the response I was assure that production was on time and should be ready around 20/12/2022 but shipping would take 10 days.
3rd January 2023 I sent a further email requesting a refund as I had not received any dispatch emails and my ‘shop’ parcel tracking app could not track my parcel.
I still haven’t received the cargos or a response.
I commented on a TikTok post advertising the Suavo cargo. My comment was met with a response stating the pre-order production time. I responded stating that the website was false advertising NYE delivery if order was placed before 4pm on a certain date but it was already over 24hours past the proposed NYE delivery deadline. My comment was swiftly removed by the TikTok creator (@josephhabe).
Moral of the story, if it says pre-order then don’t order it because you won’t receive it and they won’t respond to your refund/cancellation request.
With that being said the scarf was such good quality that I proceeded to purchase another on with a beanie.
Kind regards
January 6, 2023
Unprompted review
Thoroughly professional
Generally a thoroughly professional job, package came when desired. Good Job
December 2, 2022
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