Suay Design Reviews 

41
TrustScore 5 out of 5

4.8

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Rated 5 out of 5 stars

Wow my husbands wedding band is gorgeous, and the customer service is amazing. We decided to throw in a house move, just before getting married and things got a bit crazy, I ordered the ring and som... See more

Company replied

Rated 5 out of 5 stars

WOW Fantastic Service Saw a man’s bracelet we liked and wondered about engraving, I contact Kate at Suay and she went above and beyond to help me get what I’d imagined, thank you to the engraver w... See more

Company replied

Rated 5 out of 5 stars

Very good company, good support from Kate to solve multiple issues we faced with our transaction, the main issue was not the fault of the seller, it was the ring didn't fit and had to be returned whic... See more

Rated 5 out of 5 stars

Thank you Suay Design for my beautiful pearl earrings! I received four (two white and two peacock pearls), which you had clearly taken care over pairing carefully, they arrived before I had anticipate... See more

Company replied

Company details

  1. Jewelry Store

Written by the company

Welcome to Suay Design, where we specialise in creating exquisite jewellery for both men and women, including memorial rings and custom fingerprinted jewellery that honour your loved ones with elegance and modern designs. Our collection features premium materials, including titanium and zirconium, renowned for their durability and timeless appeal. Many of our pieces have engraving options to add that personal touch. Our UK-made titanium memorial rings offer a sleek, contemporary look that seamlessly blends strength and sophistication. These rings can be personalised with a custom fingerprint, creating a unique and tangible connection to your cherished memories. The resilience of titanium ensures that your memorial piece will endure, symbolising everlasting love and remembrance. For those seeking a bold yet refined statement, our zirconium rings are the perfect choice. Zirconium allows for intricate detailing and contrasting features. Our custom fingerprinted jewellery, crafted from this exceptional material, adds a personal touch that transforms each piece into a one-of-a-kind keepsake, we also offer babies prints and four legged friends prints as an alternative. We pride ourselves on offering modern designs that cater to diverse tastes while maintaining the highest standards of craftsmanship. Our memorial rings or fingerprinted jewellery reflects your individual style and sentiment.


Contact info

4.8

Excellent

TrustScore 5 out of 5

41 reviews

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4.8

All reviews

(41)

11 reviews in the last 12 months

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Rated 5 out of 5 stars

Ordered a memorial ring

Ordered a memorial ring, quick response to emails and couldn't be happier with my ring. Would highly recommend.

August 15, 2024
Unprompted review
Suay Design logo

Reply from Suay Design

Thank you for your feedback, much appreciated!

Rated 5 out of 5 stars

Great jewellery and fantastic service

I have bought 2 pieces from Suay, a fingerprint ring and a fingerprint bracelet. The quality of the pieces is great - really lovely! The customer service is some of the best I have ever had when shopping online. I mentioned that the bracelet was for my son's 21st next week and Suay made sure that they prioritised the design and posted straight away. We received the bracelet the next day. I highly recommend Suay and will certainly be back for more of their jewellery.

August 3, 2024
Unprompted review
Rated 5 out of 5 stars

Really happy !! 😁

I purchased a memorial ring from Suay Design so i could have my dogs ashes set into it. I am absolutely made up with it. The ring is really good quality and looks great. Its always difficult trusting someone with something like this because it has to be right first time. It took me forever to choose who to ask to make my memorial ring. I am so glad i chose to go with Suay. Very professional company and really easy to work with. Thankyou very much Suay Design for the ring you made for me.

July 27, 2024
Unprompted review
Rated 5 out of 5 stars

Creating a custom ring for my son

I was looking for Greek meander style ring as a special 18th gift for my son and whilst Suay did have many lovely rings to choose from, in the style that I was looking for, they did not have this particular one, so I contacted them to see if there was anything they could do to create one with only 3.5wks to the big day. They couldn't have been more helpful and accommodating, quoting and getting ring testers out promptly. As the date was approaching and I had not heard anything, I touched base to ensure that my deadline would be met and was reassured by David that all was to plan - and it was! The ring is fab and my son is going to be so happy. I'm chuffed to bits with the intricate design and finish. Super happy Mummy.

July 8, 2024
Unprompted review
Rated 5 out of 5 stars

Very good company

Very good company, good support from Kate to solve multiple issues we faced with our transaction, the main issue was not the fault of the seller, it was the ring didn't fit and had to be returned which was no one's fault. But fell in love with the ring and workmanship just really gutted we couldn't get off the shelf size to fit. Would recommend for their products as exceptionally well priced

June 19, 2024
Unprompted review
Rated 5 out of 5 stars

Wonderful, personal and patient.

After losing my partner at the start of the year, I approached Suay with a tough ask - I wanted to create a memorial ring with his fingerprint, but with the added complication that the only copy of his print I'd been able to get was lifted from one left on a window.

I didn't think it'd be possible but wanted to try, and I'm so glad that I did. David was wonderful from the off, taking me through the process and taking the time to process and enhance the fingerprint I'd been able to get to create the best possible impression.

For many reasons I wasn't always able to reply back to David quickly, sometimes taking weeks until I could confirm a choice or answer a question, and never at any point did I feel rushed or pressured. Once I'd chosen a ring style, the tester rings to confirm a size are a brilliant idea, the process worked so well.

The finished ring is beautiful, and the engraving of my partner's fingerprint has been beautifully reproduced. I'm over the moon and would recommend Suay in an instant. Thank you so much.

June 13, 2024
Unprompted review
Rated 5 out of 5 stars

In love with my earrings

Thank you Suay Design for my beautiful pearl earrings! I received four (two white and two peacock pearls), which you had clearly taken care over pairing carefully, they arrived before I had anticipated, and I love any excuse to wear them. This is the third time I’ve purchased from you, you’ve never failed to deliver (early or on time!), and the jewellery is exactly what I’d hoped for - that’s not always the case when you purchase from images online. So thank you!!! I’ll be back.

June 5, 2024
Unprompted review
Suay Design logo

Reply from Suay Design

Thank you for your lovely review! We look forward to hearing from you again.

Rated 5 out of 5 stars

Ordered my wedding ring with my…

Ordered my wedding ring with my partners finger print inside , was so simple to do the communication was spot on and the ring is one of a kind beautiful thank you again.

June 3, 2024
Unprompted review
Suay Design logo

Reply from Suay Design

Thank you for your kind review, we look forward to hearing from you again!

Rated 1 out of 5 stars

One star is one to many but I had to…

One star is one to many but I had to put something
Ordered a mens titanium memorial ring for my beloved "Bustas" ashes
The order arrived in a black felt bag with a ribbon and a nice box containing my ring. Perfect
Until I undone the box, the ring was nothing like the advertised picture
I did wear the ring for one day as I wanted my Busta with me
Returned the ring, they said and I quote "this has happened much quicker that it usually dose"
So that tells me they knew it would happen
Received the ring back,all shiny and looking new this time
Wore the ring for half a day, noticed scuffed and scratched , contacted them to say what happened in the very sort period of time I wore it
Response quote "must be my lifestyle and they have no control over that"
Well bloody hell
They don't know me, they don't know my lifestyle, what an excuse
Basically have washed there hands of this matter
Told them keep the £315 the ashes of my "Busta" are worth way more than the quality of the ring supplied.
My advice. Do not purchase a titanium memorial ring from this company, you will be heartbroken again

May 1, 2024
Unprompted review
Suay Design logo

Reply from Suay Design

Thank you for bringing your concerns to our attention regarding your recent purchase of a titanium memorial ring for your beloved "Busta's" ashes. We are sincerely sorry that you feel disappointed with the quality of this material and the ring. The ring was delivered to you in immaculate condition as you would expect, you had complained that this ring was scratched within a few weeks of wearing, to which we replied that titanium does scratch along with virtually all metals. We then discussed with you at length what could be causing the issue and if we could have the ring returned to be examined to see if we could determine what could be causing this. As you can read on our 'metals information' page of our site we explain that this can happen over time depending on lifestyle.

The ring was then returned and examined and as a gesture of goodwill we refinished this ring back to its former glory free of charge and advised that it would scratch again, as titanium does, if it wasn't monitored. We unfortunately cannot be responsible for wear and tear, we do feel that we have been 100% transparent throughout.

We feel that you may have been misinformed from someone else making claims about titanium not scratching as there seems to be quite a lot of bold and uninformed statements online.

Please understand that we couldn't accept a return of this ring as it did contain your beloved Busta's ashes. We regret that we couldn't amend this situation as we have many happy customers, especially regarding our Memorial Rings and on this occasion we couldn't get to the bottom of what was causing the scratching and therefore work to stop this. We wish you all the best.

Rated 5 out of 5 stars

Great service and correspondecne

Excellent company, I am very happy with my purchase (wedding ring rose gold inlay).
Throughout the process, the customer correspondence was outstanding, with prompt updates and attentive service.
I would highly recommend this company and buy from them again in the future.

January 17, 2024
Unprompted review
Rated 5 out of 5 stars

Faultless

Easy to place orders. Plenty of information .
Very fast delivery and item very well protected..
My ring looks better in real life than on the pictures and is really smooth and I the touch.

January 26, 2024
Unprompted review
Rated 5 out of 5 stars

ABSOLUTELY OUTSTANDING !

My wife passed away recently and i wanted a part of her with me.
So a ring with her ashes in was an idea solution.
I saw Suay Designs on the internet and after a phone call i felt at ease with their service,very polite and showed compassion.
The service was very easy to use and they kept me informed all the way through the process.
They stated the ring would be back to me in 4 weeks and it was.
Would highly recommend this company.

August 31, 2023
Unprompted review
Rated 5 out of 5 stars

AMAZING!

I've never left a review before, but I really must on this occasion. I have had a memorial ring made after my father's passing and I've never had a more professional experience than with the Suay Design team. From start to finish, nothing was too much trouble, communication was excellent and the finished ring when delivered safely back in a presentation box was beyond perfect.
Thank you doesn't entirely cover it. Please keep up the outstanding work.

April 8, 2023
Unprompted review
Rated 5 out of 5 stars

… what an amazing experience

Wouldn’t hesitate in purchasing from Kate and David again and their customer service is excellent. Have ordered a couple of times from them now - lovely earrings and they exchanged my sons ring without hesitation - my error due to incorrect ring size ordered initially. Fast delivery, quick and personal replies to emails …….. can’t recommend them enough and will definitely continue to order from them/recommend them in future. Thank you Kate and David.

February 10, 2023
Unprompted review
Rated 5 out of 5 stars

Excellent customer service

Excellent customer service. We had a bit of back and forth, purely because my husbands ring sizes were odd. Really appreciate the swift responses from the seller. The ring looks excellent, great quality. 10/10 service, will buy again.

October 25, 2022
Unprompted review
Rated 5 out of 5 stars

The Best Customer Service!

I could not recommend Suay Design highly enough. From start to finish their service has been exceptional. Nothing was too much trouble. They went over and above to ensure the Memorial Ashes Ring I needed was absolutely perfect and having just received it today (11 days early!) I can say it is. Not only is the product high quality; it is also presented immaculately. Thank you so much to Suay Design, especially Kate, for all of the time and effort that went in to making this ring perfect.

March 17, 2022
Unprompted review
Rated 5 out of 5 stars

Happy :)

Fast delivery, well packaged and good quality products. Very fast and friendly customer service. Super happy with the rings I bought.

May 11, 2021
Unprompted review

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