SubaruPartsDeal.com Reviews 354

TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Considering 155 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the competitive pricing, often noting that it's better than local dealers and even more appealing during promotions. The products are consistently described as high-quality, genuine OEM parts that fit perfectly and are exactly as described. Reviewers also highlight the fast and efficient delivery service, with many receiving their orders ahead of schedule and well-packaged. The website is easy to navigate, making it simple to find and order the correct parts. However, some customers also noted issues with parts not matching website photos or being the wrong color, and a few experienced slow or expensive shipping. There were also instances where orders were voided due to discontinued or backordered parts, or where customers received incomplete or incorrect items. A few reviewers mentioned difficulties with customer service regarding adding parts to existing orders or processing returns for incorrect items.

What people talk about most

Product

Reviewers express satisfaction with the product, often finding exact, genuine, and original parts that fit... See more

Delivery service

Reviewers highlight positive aspects of delivery service, with many praising the fast shipping and quick... See more

Price

Users describe positive interactions with price, often finding them reasonable and competitive compared to... See more

Quality

Clients share positive opinions on quality, with many reviewers finding the parts to be perfect, new, and... See more

Order

People report positive experiences with order, highlighting easy ordering processes, fast shipping, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I was able to pick up several oil and air filters for my Subaru Outback at a very fair price. The items were shipped two days after the order was placed and delivered three days after shipment.

Rated 5 out of 5 stars

Got what I ordered, was able to add it to my Subaru just fine. My only issue is I didn’t know what color it was until it came in the mail. That would have been nice to clarify online. I have a green... See more

Rated 5 out of 5 stars

The website is easy to navigate and the labeled parts diagrams for the area of the car being repaired helps ensure the right part is ordered. Pricing is always competitive, and even more so during pro... See more

Rated 4 out of 5 stars

We got the right part, it was new oem and it worked. Fast delivery, part arrived a day before it said it was going to be here. The only reason I am giving them four stars is because of their customer... See more


Company details

  1. Auto Parts Store

Written by the company

Are you a proud Subaru owner seeking the best in genuine parts and accessories for your beloved vehicle? Look no further than SubaruPartsDeal.com! As the leading supplier of brand-new Genuine Subaru parts at unbeatable discounted prices, we offer an extensive range of products shipped directly from authorized Subaru dealers to your doorstep.

Written by the company


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

354 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Rated 5 out of 5 stars

Good web site

Good web site, great prices, good shipping time, packaged well, also liked the idea they wanted to check for proper payment. will be my first sight to go to for next purchase of parts and will recommend it if time arouses.

April 26, 2025
Rated 1 out of 5 stars

AWFUL customer service/Wrong parts

Still have multiple questions posted to the website that have been unanswered for months now. Had an issue with a shipped part so I called in. Spoke with an outsourced customer service agent that had no idea what I was even talking about. Still dont have answers to that issue. One of the questions that i asked online was answered... without a complete sentence, just a model number posted of something that doesnt make any sense. I have also sent a concern in about all of this before and gotten no response... yet continue to get this email asking me to rate your completely shit customer service. In summation: youre a typical shit company that doesnt give a shit about your customers, provides shit customer service and is still expecting good reviews. Youre all completely out of touch with reality. Thanks for nothing and stop sending me emails.

April 26, 2025
SubaruPartsDeal.com logo

Reply from SubaruPartsDeal.com

Thank you for taking the time to leave your feedback. We're truly sorry to hear about your negative experience with both our website and customer service. This is certainly not the experience we want for our customers.

We sincerely apologize for the lack of response to your questions, as well as the confusion around the part issue. It sounds like we’ve missed the mark in both areas, and we understand your frustration.

Please reach out directly to us and we’ll make it a priority to assist you further, address your concerns, and resolve the issue with the part you received. We’re committed to improving, and your feedback is invaluable in helping us better serve you and others in the future.

Thank you for bringing this to our attention. We hope to make things right for you.

Rated 1 out of 5 stars

Very poor customer service, will not refund parts

Very poor customer service. Sold me a tumble generator valve motor that didn’t work, and over the next month of trying to return it I had to call them like 8 times. When I told them it didn’t work they wanted written proof from a dealer, then they finally said they won’t allow me to return it as it’s an electronic

April 25, 2025
Unprompted review
SubaruPartsDeal.com logo

Reply from SubaruPartsDeal.com

Thank you for sharing your feedback, and we’re sorry to hear about your experience with both the tumble generator valve motor and our customer service. We understand how frustrating it can be when issues like this arise.

We strive to provide high-quality products and excellent service, and it seems we’ve missed the mark in your case. We apologize for the inconvenience of having to call multiple times, and for the confusion around the return process for electronic parts. We take your concerns seriously and would appreciate the opportunity to address this further.

Please contact us directly at and we will do our best to resolve this issue in a way that meets your expectations.

Rated 1 out of 5 stars

My name on credit card is Åkerman

My name on credit card is Åkerman. Your PAYPAL do not accept Å and credit card not A so I can not buy anything from Your company because of this. I need parts:901000201*8, x-x250*4, x-x248*2, x-x221*2 (x-x means 901000) My name:John Krister Åkerman, Finland,Porvoo/Emsalö 06950
Phone:358504057197

March 20, 2025
Unprompted review
SubaruPartsDeal.com logo

Reply from SubaruPartsDeal.com

Thank you for bringing this to our attention, and we sincerely apologize for the inconvenience you’ve experienced with our payment system. We understand how frustrating it can be when you’re unable to complete your purchase due to an issue with the name formatting.

To resolve this, we would like to assist you personally. Please reach out to us directly and we will help process your order manually, ensuring the parts you need are sent to you promptly.

We truly appreciate your patience, and we are working on improving our payment system to avoid such issues in the future.

Rated 5 out of 5 stars

Cheaper than the local dealership for a…

Cheaper than the local dealership for a simple piece of body plastic for my car. The only downside to my experience was it delivered to my house a little longer than picking up the part immediately at the dealership if it was in-stock. I will definitely be using this service again in the future.

November 30, 2024

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