Very poor customer service – documented experience
I placed an international order with Sublime Optics which was returned following a customs issue.
Resolving what should have been a straightforward problem required repeated emails and considerable persistence.
Sublime Optics eventually issued a partial refund, but retained the shipping charge. More importantly, they stated that the customs rejection was caused because I had allegedly provided incorrect information.
I asked them to identify exactly what information was supposedly incorrect and to provide documentary evidence supporting that statement. No such evidence was provided.
The amount of money involved is insignificant to me. My complaint concerns the way the situation was handled: poor communication, repeated follow-ups, a delayed resolution and finally blaming the customer without substantiating that accusation.
I have retained the complete email correspondence, order confirmation, tracking information and refund documentation.
Based on my personal and documented experience, I would not purchase from Sublime Optics again.