What started off as a frustrating subscription billing problem with Submagic I contacted customer service through their website's online chat portal. I thought, "Oh great. I am going to get an automa... See more
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Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
I’ve been using SubMagic for a while now, and it’s completely changed my creative workflow. The AI tools save me hours of editing, and the captions are always on point. But what really makes Su... See more
Company replied
As someone who is a sole entrepreneur, submagic has saved me at least 1H editing each video. Much cleaner interface. I pop my edited video in, captions generate in a sec and accurate. i review, expo... See more
Company replied
I had a billing issue recently and reached out to Submagic’s support team. Delton assisted me, and the experience was exceptional. He quickly understood my situation, explained clearly what ha... See more
Company replied
Company details
Written by the company
Elevate your videos with AI-Powered subtitles like Alex Hormozi style 🚀 SubMagic is a tool that uses artificial intelligence to create the most captivating subtitles in just two minutes. Upload the video, adapted, subtitles, and upload your video, ready to be published on social networks. Empowering creators to shine 🧡
Contact info
10 rue du colisée, 75008, Paris, France
- +12053748302
- david@submagic.co
- submagic.co
4.6
Excellent
761 reviews
Replied to 85% of negative reviews
Typically replies within 1 week
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Fantastic product
Fantastic product, with some of the best customer support I've ever experienced.
March 16, 2026
Unprompted review
Reply from Submagic
Thank you for your kind words.
Hearing that both the product and the support experience stand out to you is incredibly meaningful to us. We place a strong focus on delivering not just performance, but also a level of support that users can rely on consistently.
We truly appreciate your trust.
Warm regards,
Stefan
Customer Success Specialist @ Submagic Team
Been using Submagic now for a year and…
Been using Submagic now for a year and it has blown me and my team away. The customer support is phenomenal. They get back to you quickly and every video we do comes out with quality compared to other software that we've used. We rarely need to do edits and when we do it's usually for style more than it is the AI itself
March 16, 2026
Unprompted review
Reply from Submagic
This is amazing to hear, thank you.
Knowing that Submagic is helping your team produce high-quality videos with minimal effort is exactly why we build what we build. It’s also great to hear that your edits are more about style than fixing anything, that’s the goal.
We’ll keep working to make things even better for you.
Warm regards,
Stefan
Customer Success Specialist @ Submagic Team
great support chat
great support chat! they answer really fast - real people after that!
March 17, 2026
Unprompted review
Reply from Submagic
We appreciate your feedback.
Speed matters, but so does having real, reliable support behind it. It’s great to see both reflected in your experience.
Feel free to reach out anytime.
Warm regards,
Stefan
Customer Success Specialist @ Submagic Team
Top quality product
Top quality product, saves me hours of time and highly recommend
March 17, 2026
Unprompted review
Reply from Submagic
We appreciate you sharing this.
High-quality results paired with meaningful time savings is the standard we aim to deliver. It’s great to see that reflected in your experience.
Thank you for the recommendation.
Warm regards,
Stefan
Customer Success Specialist @ Submagic Team
Good app for subtitles
Mohammed was nice and find a solution to my issue, fast and efficient.
March 16, 2026
Unprompted review
Reply from Submagic
Thank you for your feedback.
We’re glad to hear you’re enjoying the app for subtitles, and that Mohammed was able to assist you quickly and efficiently. I’ll be sure to share your kind words with him.
Warm regards,
Stefan
Customer Success Specialist @ Submagic Team
Great customer service
I'm really happy with their customer service ! I was stock with some feature I couldn't remove from my videos.
Thankfully they helped my right away and came up with a solution !
March 15, 2026
Unprompted review
Reply from Submagic
Thank you for your kind feedback.
We’re very pleased to hear that our support team was able to assist you promptly and provide a solution to your issue. Ensuring a smooth experience is always our priority.
Warm regards,
Stefan
Customer Success Specialist @ Submagic Team
Amazing
Mohammad literally sent in a video sharing his screen explaining how to go around my complicated question instead of sending me links to help articles
March 12, 2026
Unprompted review
Reply from Submagic
Thank you for sharing this.
We’re really glad to hear that Mohammad went the extra step to provide a clear, personalized walkthrough. Taking the time to explain things properly, especially for more complex questions, is exactly the level of support we aim to deliver.
I’ll make sure your feedback is shared with him.
Warm regards,
Stefan
Customer Success Specialist @ Submagic Team
Crap! Their API does not allow you to edit…
Their API does not allow you to edit captions, or to move b-roll, or to move or edit footage. They are completely misleading about what their product can do. I paid full price so I could use their API access, and it basically does nothing other than lets you upload video via API. They do not have a refund policy, so the only way to figure out that the product doesn't work is to pay money and then not have it work.
March 12, 2026
Unprompted review
Reply from Submagic
Hi Jordan,
I’m really sorry to hear about your experience. I completely understand how frustrating this must have been, especially when expectations around the API didn’t match what was available.
You are correct that certain capabilities like caption editing, b-roll adjustments, and timeline control are not yet supported via the API, we are slowly working on adding more and more features to the API weekly.
I’d really like to personally help make this right for you. If you’re open to it, please reach out to me directly and I’ll review your case in detail, including what we can do regarding your subscription.
Warm regards,
Stefan
Customer Success Specialist @ Submagic Team
Awesome product and amazing real…
Awesome product and amazing real customer service!
March 10, 2026
Unprompted review
Reply from Submagic
Thank you for your kind words.
We’re delighted to hear that both the product and the customer service stood out to you. Delivering strong performance alongside real, reliable support is something we care deeply about.
Warm regards,
Stefan
Customer Success Specialist @ Submagic Team
Perfect and understanding
March 10, 2026
Unprompted review
Reply from Submagic
Thank you for your kind feedback.
We’re pleased to know that your experience felt both smooth and well understood. Providing clear and supportive assistance is something we take seriously.
Warm regards,
Stefan
Customer Success Specialist @ Submagic Team
Amazing Customer Support
Amazing Customer Support! Mohammad from the submagic team went above and beyond to resolve my issue. The product is nothing short of amazing - really easy to use and really powerful. Super high quality. Highly recommended.
March 10, 2026
Unprompted review
Reply from Submagic
This is fantastic to hear, thank you.
I’m really happy Mohammad was able to step in and fully resolve your issue. Going the extra mile is something we care a lot about. It’s also great to know you’re enjoying how powerful and easy the product is to use.
We’re always here if you need anything.
Warm regards,
Stefan
Customer Success Specialist @ Submagic Team
Great tool for creating engaging short-form videos fast
Submagic has been a huge help in my content workflow. It makes editing short-form videos much faster and easier, especially when it comes to captions, pacing, and making the final result look professional. The platform is simple to use, saves me a lot of time, and helps my videos feel more engaging without needing a complicated editing process.Mohammad is the best !
March 7, 2026
Unprompted review
Reply from Submagic
Thank you for such a detailed and thoughtful review.
We’re delighted to hear that Submagic is playing a meaningful role in your content workflow and helping you create engaging videos efficiently. Making the process faster, simpler, and more professional is exactly what we aim to deliver. I’m also glad to hear that Mohammad made a strong impression, I’ll be sure to share your feedback with him.
Warm regards,
Stefan
Customer Success Specialist @ Submagic Team
I’ve been using Submagic for about 2…
I’ve been using Submagic for about 2 years now and honestly it’s been one of the best tools in my video workflow.
What I like the most is that the tool keeps improving. They constantly add new features and updates instead of leaving the product the same. The chat support is also great.
Recently I had a small issue and couldn’t figure something out. Stefan from the support team replied almost immediately and helped me solve it quickly.
I work with video for clients, and I actually recommend Submagic to all of them. In my opinion it has the best-looking and most accurate subtitles, plus a lot of customization options that make the videos look much more professional.
March 4, 2026
Unprompted review
Reply from Submagic
Thank you for your continued support over the past two years.
It’s incredibly rewarding to hear that Submagic has become such a valuable part of your professional workflow, especially when working with clients. Your feedback on the continuous improvements, subtitle quality, and customization means a lot to us. I’m also glad I was able to assist you quickly when you needed help.
Warm regards,
Stefan
Customer Success Specialist @ Submagic Team
great job from Stefan
March 3, 2026
Unprompted review
Reply from Submagic
Appreciate the feedback.
Glad we could help and make sure everything was handled smoothly. Always here if you need anything.
Warm regards,
Stefan
Customer Success Specialist @ Submagic Team
Great captions if you take the premium…
Great captions if you take the premium plan
March 2, 2026
Unprompted review
Reply from Submagic
Thank you for sharing this.
Great to hear the premium experience is delivering the caption quality you were looking for. That’s exactly where we aim to provide the most value.
If you ever need anything, we’re here to help.
Warm regards,
Stefan
Customer Success Specialist @ Submagic Team
Annual Plan Cancellation, Refund Not Processed
Purchased an annual subscription and cancelled within hours after evaluation. No exports were generated and no commercial use was made.
During testing (two short edits of the same ~50 second draft for evaluation only), the platform was slow and buggy and did not suit my workflow.
The only response received stated that if the product was accessed even briefly, no refund would be issued.
In my experience, many established SaaS platforms allow reasonable evaluation flexibility when no commercial use has occurred. This policy felt unnecessarily rigid given the circumstances.
Refund has not been processed. After the initial reply, further follow-up emails have received no response.
Sharing this so others understand the refund position and support responsiveness before committing to an annual plan.
'After escalation and public response, the refund has now been processed.
I appreciate Stefan reviewing the case and resolving it.
That said, I believe the situation could have been resolved earlier without requiring public escalation.
The initial refund handling and responsiveness were disappointing, but the matter has now been addressed.'
February 24, 2026
Unprompted review
Reply from Submagic
Hey Anik,
Thank you for taking the time to share your experience so transparently.
First, I want to sincerely apologize for the frustration this situation has caused. That is never the experience we aim to deliver.
I completely understand your perspective especially since you cancelled within hours, generated no exports, and used the platform strictly for evaluation. Your intention was clearly to test the workflow, and it’s reasonable to expect flexibility in those circumstances.
Please know this: we will personally review your case in detail and make this right.
If there was any miscommunication or rigid interpretation of policy, we will correct it. Our goal is long-term trust, not a one-time subscription. When someone evaluates the product in good faith and it doesn’t fit their workflow, we believe that should be handled fairly and respectfully.
I’d truly appreciate the opportunity to look into this directly for you. Please reach out again and reference this review so we can prioritize your case immediately.
Reach out and ask for Stefan's assistance and I'll help out.
Thank you again for raising this feedback like yours helps us improve both our product and our processes.
Update: We've connected with the user and made it right by them.
Warm regards,
Stefan
Customer Success Specialist @ Submagic Team
They always take care of the customer…
They always take care of the customer and they always keep their promises
March 1, 2026
Unprompted review
Reply from Submagic
We appreciate your feedback.
Consistency, reliability, and keeping our word are fundamental to how we operate. It’s great to see that reflected in your experience.
Feel free to reach out anytime.
Warm regards,
Stefan
Customer Success Specialist @ Submagic Team
Excellent customer support
Excellent customer support, they answered my question and provided a solution in the middle of the night. I highly recommend to ask Stefan.
February 27, 2026
Unprompted review
Reply from Submagic
Thank you so much for your kind words and recommendation. It truly means a lot to know that you felt supported and were able to get the help you needed right when you needed it most.
Providing reliable, timely assistance is something we take great pride in, and I’m very glad I could help resolve your question. We’re always here for you whenever you need us.
Warm regards,
Stefan
Customer Success Specialist @ Submagic Team
A very convenient
A very convenient, user-friendly service that saves a ton of time. I'm also pleased with the responsive support and service. Constant updates to the functionality inspire me to create more content. Thank you for all you do.
February 28, 2026
Unprompted review
Reply from Submagic
Thank you so much for your thoughtful feedback. It’s incredibly rewarding to hear that Submagic is helping you save time and making your content creation process easier and more enjoyable.
We’re especially glad you’ve had a positive experience with our support and that the ongoing improvements continue to bring value to your workflow. Your trust and creativity inspire us to keep raising the standard.
Warm regards,
Stefan
Customer Success Specialist @ Submagic Team
Submagic is a literal GAME-CHANGER! 🚀
Listen, if you’re creating video content and you haven’t tried Submagic yet, you are seriously missing out. This tool is pure magic (pun intended!).
The innovation here is just next-level. I’ve tried plenty of apps, but the way their AI handles captions, adds perfectly timed emojis, and creates those punchy, viral-style transitions is mind-blowing. What used to take me hours of tedious editing in Premiere Pro now takes literally a few minutes. It’s a total lifesaver for anyone wanting to push out high-quality Reels, TikToks, or Shorts without burning out.
But honestly? The real MVP is their support team. 🏆
It’s rare to find a company that actually cares this much. Every time I’ve had a quick question or a minor technical hiccup, they’ve replied faster than I can finish my coffee. They don’t just send generic bot answers; it’s real, super-helpful people who get things sorted right away. It feels like they’re actually part of your team, cheering you on.
Bottom line: The tech is fire, the interface is slick, and the people behind it are absolute legends. If you want to level up your content game, go get Submagic. You won’t regret it! 🔥✨
February 1, 2026
Unprompted review
Reply from Submagic
We’re incredibly grateful for your thoughtful and enthusiastic review. It’s amazing to hear that Submagic has made such a meaningful impact on your workflow and helped simplify what used to be a time-consuming editing process. Helping creators move faster without compromising quality is at the heart of everything we build.
Your recognition of our support team means the world to us. We strive to provide real, human support that creators can rely on, and it’s wonderful to know you’ve felt that level of care. Thank you for your trust, your energy, and for being part of our journey.
Warm regards,
Stefan
Customer Success Specialist @ Submagic Team
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