Subway Reviews 1,807

TrustScore 2 out of 5

1.9

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Review summary

Based on reviews, created with AI

Most reviewers were unhappy with their experience overall. Many customers expressed dissatisfaction with the products, noting issues with incorrect fillings, missing ingredients, and poor quality produce, such as dried-up or slimy vegetables. People frequently reported that their orders were not prepared accurately, with sandwiches often looking messy or not containing the requested items. The service also received significant criticism, with many finding staff unhelpful, inattentive, or even rude. Some people were dissatisfied with the quality of the food, mentioning that it often looked nothing like the advertisements, and ingredients seemed cheaper. Reviewers also occasionally experienced problems with online orders and gift cards not being honored. Conversely, a small portion of people felt satisfied with the staff, highlighting instances of polite, helpful, and efficient employees who went above and beyond, especially when handling large orders or busy periods.

What people talk about most

Product

Reviewers mention negative feedback about product. Many customers express dissatisfaction with the quality... See more

Staff

Consumers find staff experiences to be ambiguous. While some customers praise employees for being quick,... See more

Quality

Clients share negative opinions on quality, with many reviewers expressing disappointment. Consumers... See more

Order

Customers had ambiguous experiences with order. While some reviewers noted quick service and staff knowing... See more

Service

Reviewers highlight negative aspects of service. Many customers express dissatisfaction with the overall... See more

Based on these reviews

Rated 2 out of 5 stars

When my wife and I arrived the counter clerk was sitting behind the counter, apparently resting with his eyes closed. Although, he barely spoke understandable English, I finally ordered a 12 inch chi... See more

Rated 2 out of 5 stars

The food was alright; however, the customer service was horrific. They ignored customers to focus on a single person, and they didn't greet anyone who walked in. They weren't busy nor were there any c... See more

Rated 1 out of 5 stars

Ordered several sandwiches. Not one had my requested fillings. No cesar sauce, jalapeños instead of pickles, no olives, no stuffing, chilli bites instead of cheese garlic bites. Absolutely ridiculous.... See more

Rated 1 out of 5 stars

The service that I have received at the Subway's locations, that I frequent, are, usually, very good. However, unfortunately, I had a payment issue, and, when I spoke to the location, I was given... See more


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1.9

Poor

TrustScore 2 out of 5

2K reviews

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Rated 1 out of 5 stars

Subway Night Mare

Terrible I just ordered 3 Philly Cheese for my family and the Sandwich was awful the steak wasn’t steak and no mushrooms on the sandwich the bread was horrible hard and chewy Subway tried to cover up the fact that there were no mushrooms extra cheese and the steak was horrible save your money because I just wasted mine on Subway Bull Stuff and I want damn refund. I will never spend my money on Subway ever again.

February 20, 2026
Unprompted review
Rated 1 out of 5 stars

Last weekend my wife and I went to…

Last weekend my wife and I went to Subway in Hearne, Texas. I ordered chicken,bacon,Ranch with all the vegetables. My wife ordered tuna both on white bread. Got home and ate later that night and all the next day my wife and I were both sick and had diarrhea. Something needs to be done with this Subway cause this wasn't the first time thing's had happened.

February 7, 2026
Unprompted review
Rated 1 out of 5 stars

Improper handling of food


I'm surprised the place isn't shutdown, I've never see a subway so disgusting, I ordered a vegetarian sandwich but declined it because every single vegetable was dried up like they sat out for a few days, Please I beg you stay away from the Grapevine store off NW Highway/Park at all cost if you value your health. Not sure what happened because I used to eat there and everything looked fresh but they have gone downhill fast.

December 17, 2025
Unprompted review
Rated 1 out of 5 stars

The food is not heated…

On 3-4 separate occasions the food is not hot, bread is dry and the overall experience is now never to be repeated.
No Napkins. No more custom.... and believe you me I will tell every one!!!!

February 18, 2026
Unprompted review
Rated 1 out of 5 stars

My order went to a different location

My order went to a different location. Could have been my fault not sure. I then ordered again in my location. It would not accept my card. There is nothing wrong with the card. I put in a different card. Didn’t work. Got the clerk to try. She didn’t understand why. Not the first time it happened. Customers complained subway app extremely unfriendly. I totally agree. Had to leave and go to MARY BROWNS where my card worked perfectly. The store was perfect. Staff perfect. The app totally sucks. I’m deleting it. Wasted almost 2 hours and had to go somewhere else for food.

February 16, 2026
Unprompted review
Rated 5 out of 5 stars

Jade is awesome!!

Jade was the ultimate customer service helper!! She was friendly, patient, didn't mind me asking questions and truly cared. My husband and I were so impressed with her and just want to say thank you for putting more sunshine in our day Jade! Sincerely, Richie and Tammy Sharp

February 15, 2026
Unprompted review
Rated 1 out of 5 stars

I haven't been to Subway in 5 years, and never going back.

I haven't been to Subway in 5 years, at least. So thet had a deal for a 12" sub for $6.99. So to get this price you need to order on-line. Well, the Subway web site is terrible. I try to check out and it claims my credit card is fraudulent. (Not true.) So try another credit card, same thing. So since we planned a trip around it we just ordered it in the store. A basic club was $16.00. It was fine, mostly bread, very little meat, but who would pay that price for this? Competitors are cheaper and so much better.

February 15, 2026
Unprompted review
Rated 5 out of 5 stars

Awesome customer service today

Awesome customer service today. The young man was engaging & friendly. He payed close attention to the order, and I left feeling great.

I don't write reviews often, but this was the exception.

Subway Battle Ground, WA
Location # 37653
Served by 063.

February 14, 2026
Unprompted review
Rated 5 out of 5 stars

The manager at store 49977-0 in…

The manager at store 49977-0 in Albuquerque New Mexico was so polite she was very professional and had service was prompted..establishment was very clean and the cookies were very fresh..will definitely visit again..Thanks for the service Mrs. Sheila Hubbard

February 12, 2026
Unprompted review
Rated 1 out of 5 stars

Crap

We ordered off the app yesterday spent about 60$ and it was some of the most nasty crap we ever got delivered. Why have an app if your employees are still going to make the good wrong, skinny and can't even lable what sub is what when we order multiple. Great way to keep loosing customers keep raising prices but lowering to quality...seems smart doesn't it!!!

February 11, 2026
Unprompted review
Rated 1 out of 5 stars

Fails all the time

Everytime I use their app or website from Canada, it will always create some problems. Even if I give correct payment details, it will fail for some unknown reasons. Don't understand why the subway's technical team is not taking it seriously about this.

February 11, 2026
Unprompted review
Rated 1 out of 5 stars

Dirty

Dirty, but Both bathrooms out of order. No napkins. Is franchisees by far the various worst Subway sandwich shop. I've ever been to the one in woodland washington.

February 9, 2026
Unprompted review
Rated 5 out of 5 stars

Two gentleman that works at Oceanside…

Two gentleman that works at Oceanside store off of college served by 999997 were wonderful young men. Always so helpful and caring. Their customer service is great. I never had any problems with them. Thank you to both

February 6, 2026
Unprompted review

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