Sub-Zero & Wolf UK Reviews 

Chef Elliot and the team were sensational. They answered all our questions and what a treat spoiling us with a wonderful luncheon! Can’t wait to get back to my kitchen and start cooking! 10/10

Nice and quick with the delivery - thank you

I still haven't received my order.

Helpful on phone. They did what they said they would when they said they would.

I attended a product display with Chef Elliot who gave great advice on product choice, usage and care. All whilst sharing some great cooking tips and producing course after course of delicious cooking for his guests! A wonderful way to spend lunchtime - thank you!

Item was finally received after 2 days. DPD did not deliver in proper to consignee and placed it into electronic boxes that don't belong to consignee. We had to contact DPD few times and Sub Zero as well. Encountered unnecessary hassle.

Sub Zero Wolf supplied a wine fridge to a property in central London which has never worked. After 1.5 years and numerous attempts to fix with a plethora of different parts they still cannot get this fridge working. It blows my mind how such a high end appliance manufacturer cannot fix one of their own wine fridges and it seems a replacement fridge is out of the question. These fridges cost thousands of pounds and yet we have been given a faulty unit and have never been able to cool wine in it. EMBARRASSING ! I would strongly recommend not using this brand.

Mastering your wolf is a fantastic experience. Chef Elliot makes great food and allowed us to understand the various products extremely well. They overall lunch was delicious and a great time to ask as many questions as you have. Highly recommend attending

Do not buy Wolf/Sub-Zero products if you are in Europe. In our experience, the after-sales support has been extremely disappointing: the product has recurring issues, including irregular flame and gas smell, and the local service network keeps treating it as normal wear. Premium price, very poor accountability.

Swift response and timely delivery.

Right party and quickly delivered

The engineer, Ugnius, was highly professional and came fully prepared with all the necessary spare parts for our gas stove. He quickly identified the issue and fixed it efficiently — everything is now working perfectly.

Even though he was there to repair the gas stove, he also provided very helpful advice on how to maintain our Sub-Zero and Wolf fridge. He explained what should be done and what parts may need replacing to ensure the units continue to operate properly.

I will definitely use this company again. I’d also like to thank Sub-Zero and Wolf for taking such good care of their customers!

Wow a fantastic experience to sample some fabulous food on the worlds finest kitchen appliances no other than Sub-Zero Wolf , there products are simply stunning . Our Chef explains the best way to achieve great food using the appliances in their demonstration kitchen. If you want the best and are passionate about food and cooking then Sub - Zero is the only way to go ..

Having read the many positive reviews, I had expected Sub‑Zero to offer consistently strong customer service. Unfortunately, my experience suggests that this support is far less reliable when an issue becomes more complex—precisely when effective service is most needed. I feel it is important to make potential customers aware that, despite the premium fees charged for call‑outs and the time of a “senior technician,” there does not appear to be a strong culture of client support.
I paid for this service on two separate occasions, yet the underlying problem was neither identified nor resolved. Instead, only short‑term measures were applied—essentially defrosting the freezer. This resulted in what was, in effect, the most expensive defrost I have ever had. I undertook this process twice, each time reassured that the issue had been fixed, which it had not.
Although the work is covered by a 12‑month warranty, the problem (a slow build‑up of ice that eventually stops the freezer from functioning) only becomes apparent after more than 12 months. I explained this clearly to the customer support team, both over the phone and in multiple detailed emails. I was reluctant to pay again for another costly visit from a senior engineer when the previous two visits had failed to address the root cause. Nevertheless, I was informed that any further call‑out would be charged at full cost—an approach that seemed unreasonable given the lack of resolution to date.
Given that I had already paid twice for the same issue and had twice been told it was resolved, I felt strongly that a third visit should not be chargeable, particularly if it was intended to correct the shortcomings of the earlier work. This does not even take into account the inconvenience of having to take time away from work on two separate occasions without resolution, which I was prepared to overlook.
On the third occasion, I ultimately defrosted the freezer myself, and unsurprisingly it is working again for now. However, I fully expect the ice to build up once more, leading to the same failure just beyond the 12‑month mark—something that is certainly not presented as a “feature” when purchasing a high‑end appliance from Sub‑Zero.
Despite providing clear evidence of the recurring issue (Sub Zero store detailed work notes for records so it is trackable and known to them), there was no willingness to reconsider the position. I therefore feel compelled to warn potential customers about what they may encounter should they face a similar problem. I am now £1,000 out of pocket, with no lasting solution, and I would caution others before embarking on the same expensive and unresolved path. While terms and conditions may technically support this outcome, there is a distinction between meeting legal obligations and doing what is right from a reputational standpoint and Sub Zero shouldn't hide behind this and do what is right instead.

Really helpful customer service phone answered quickly, email links sent, so helpful in comparison to most other providers!

Job done quickly and in time have identified the issue

I am 12 months into the replacement of a part for an ice machine, over this period they have forgotten to order the part for 3 months, then ordered the wrong part, then received the correct part and binned it in error, had 3 cancellations of appointments due to engineer illness and have just cancelled once more due to engineer having an accident and the part being lost once more. The machines are excellent but the service is beyond dismal, it is truly appalling. Through it all, all I get is excuses, lack of any compensation and just putting me back into the line. We have all had bad service before and this can be rectified when the supplier wants to do that, in this case they do not care. I suggest you avoid being lured in by the nice product as the service is not there.

Service was good and very helpful but lots of back and forward to get what i needed. Always very polite but just took a lot longer and more emails than it should have, in my opinion.

On time and seamless

Excellent support and customer service. Thank you