Sub-Zero & Wolf UK Reviews 

191
TrustScore 4 out of 5

4.2

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Rated 5 out of 5 stars

Chef Elliot and the team were sensational. They answered all our questions and what a treat spoiling us with a wonderful luncheon! Can’t wait to get back to my kitchen and start cooking! 10/10

Company replied

Rated 5 out of 5 stars

I attended a product display with Chef Elliot who gave great advice on product choice, usage and care. All whilst sharing some great cooking tips and producing course after course of delicious cooking... See more

Company replied

Rated 3 out of 5 stars

Item was finally received after 2 days. DPD did not deliver in proper to consignee and placed it into electronic boxes that don't belong to consignee. We had to contact DPD few times and Sub Zero as w... See more

Company replied

Rated 1 out of 5 stars

Sub Zero Wolf supplied a wine fridge to a property in central London which has never worked. After 1.5 years and numerous attempts to fix with a plethora of different parts they still cannot get this... See more

Company replied

Company details

  1. Appliance Store
  2. Appliances Customer Service
  3. Countertop Store

Written by the company

Sub-Zero & Wolf has been leading the line in home refrigeration and cooking for over 70 years. Our appliances are meticulously crafted and expertly engineered, bringing professional quality to the home. For more info visit our website: https://subzero-wolf.co.uk/


Contact info

4.2

Great

TrustScore 4 out of 5

191 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 57% of negative reviews

Typically replies within 48 hours

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4.2

All reviews

(191)

36 reviews in the last 12 months

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Rated 5 out of 5 stars

I would highly recommend attending a…

I would highly recommend attending a Wolf demonstration, whether you currently own an appliance or are considering purchasing one. As you would expect, it was a highly polished, professional affair, from start to finish. From your warm welcome through Chef Elliot’s expert, informative demonstration delivered with his lovely, fun, light touch. I’m delighted to say you get to sample all the delicious food he prepares! Oh yes, and then you leave with a generous goodie bag! Thank you Wolf…..

May 30, 2025
Unprompted review
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Reply from Sub-Zero & Wolf UK

Thank you for taking the time to review us. All comments are passed onto the relevant teams.

Rated 5 out of 5 stars

Great products and services

I bought some items from the online shop and delivery was super swift plus beautifully wrapped! Thank you for the great purchase experience!

May 21, 2025
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Reply from Sub-Zero & Wolf UK

Thanks for taking the time to review us.

Rated 5 out of 5 stars

Mastering your Wolf

Wolf products and events exude a unrivalled passion for cooking. Customer service also second to none. Had great fun at Wolf MasterClass. Thank you Chef Elliot for sharing your valued experience and Greg for considerately answering all our technical questions.

May 30, 2025
Unprompted review
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Reply from Sub-Zero & Wolf UK

Thank you for reviewing us. All feedback is passed onto the relevant department.

Rated 5 out of 5 stars

Demo 21st March Knightsbridge

I attended a wolf demo in the Knightsbridge showroom on Friday 21st March 2025.
It was an excellent demo by the chef Elliot Johnson -Paul.
I picked up lots of useful tips.
The wolf staff were excellent.
Greg Hughes was so welcoming and helpful.
A lovely experience and of course the appliances are amazing.
I’m so happy I chose Wolf and Sub Zero.

March 21, 2025
Unprompted review
Rated 5 out of 5 stars

Having owned and loved a Wolf range for…

Having owned and loved a Wolf range for almost 13years, without hesitation I have ordered it again for our new home. Nothing else compares to this stove and I highly recommend it to anyone thinking of buying one. Although first time round I didn’t take up the invitation, I decided yesterday to go for the demonstration at their Knightsbridge showroom. I had a wonderful time, great food, lovely people and I learnt a lot. Thank you to chef Elliot and all the staff at Wolf.

May 2, 2025
Unprompted review
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Reply from Sub-Zero & Wolf UK

Thank you for taking the time to review us. All feedback is taken on board and shared with the staff. Thank you.

Rated 5 out of 5 stars

As an owner of a subzero wolf range it…

As an owner of a subzero wolf range it was good to be invited to a refresher seminar of making the most of this appliance and to see new items added to the range. Of key importance was the best way to look after and clean the range. You don't realise these things matter as you get to master all the uses especially the barbecue and tepanaeki plate.

April 25, 2025
Unprompted review
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Reply from Sub-Zero & Wolf UK

Thank you for taking the time to review us. All feedback will be passed directly to our chef and team.

Rated 2 out of 5 stars

missing parts

Hello
I ordered 2 water filters and I just get one!!!!
I get thé carbon filter.
Regards

March 27, 2025
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Reply from Sub-Zero & Wolf UK

Sorry to hear your order was not correct. Another water filter is on it's way to you. Apologies for any inconvenience caused.

Rated 5 out of 5 stars

Mastering your Wolf demonstration was…

Mastering your Wolf demonstration was insightful and throughly enjoyable for both pre and post purchasers, guiding which to buy choices and how best to use practice

April 3, 2025
Unprompted review
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Reply from Sub-Zero & Wolf UK

Thank you for taking the time to review us. All feedback is shared with the team.

Rated 5 out of 5 stars

A fabulous cooking demo from Elliot and…

A fabulous cooking demo from Elliot and the Team. Having already purchased the equipment it was great to learn what we had been doing wrong (and right) and also gleaning some very useful tips along the way.
The hospitality was second to none and we had a thoroughly enjoyable day.
Well worth the experience for current owners and those considering a purchase.
Wolf and Sub Zero really are the most superb appliances and the back up support is amazing.

April 3, 2025
Unprompted review
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Reply from Sub-Zero & Wolf UK

Thank you for taking the time to review us. All feedback goes directly to the relevant departments.

Rated 5 out of 5 stars

Great product and service

Great product. Great service. Quick delivery.

March 20, 2025
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Reply from Sub-Zero & Wolf UK

Thank you for taking the time to review us. All feedback is distributed to the relevant teams.

Rated 5 out of 5 stars

Wonderful helpful Service

Wonderful helpful service to resolve an issue with my 25 year old Sub Zero fridge - resolved simply and without the need for a cal out!

March 18, 2025
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Reply from Sub-Zero & Wolf UK

Thank you for taking the time to review us. All feedback goes direct to the relevant teams.

Rated 5 out of 5 stars

Attended the Wolf experience on 21…

Attended the Wolf experience on 21 March. Brilliant few hours and learnt a lot - just wish we’d gone 2 years ago when we installed our Wolf kitchen! Eliot very talented, delicious food and Greg the host very welcoming. A great few hours - thank you!

March 21, 2025
Unprompted review
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Reply from Sub-Zero & Wolf UK

That's great to hear, thank you for taking the time to review us. All feedback goes direct to the relevant teams & chef.

Rated 5 out of 5 stars

Mastered my wolf …

Informative and interactive demonstration in lovely surroundings. Was great to learn more about Wolf cooking appliances and be inspired to try different cooking techniques. Greg and the team looked after us so well and Elliot is a super chef.

March 21, 2025
Unprompted review
Sub-Zero & Wolf UK logo

Reply from Sub-Zero & Wolf UK

That's great to hear, thank you for taking the time to review us. All feedback goes direct to the relevant teams & chef.

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