Top quality and performance.
Date of experience:
Quality: 5
Value for money: 5
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The information on this page is based solely on product reviews written by customers of Successories via Trustpilot.
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Just try to keep them from watching this interactive gear clock personalized desk clock! A personalized gift, this intriguing personalized desk clock has all of its gears in plain sight and in motion, creating a fascinating focal point on any desktop. Cleverly suspended from the back glass panel, the clock face and mechanism appear to float inside the surrounding ebony frame with its lustrous high-gloss finish.
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My biggest issue was the customer support, I was told that a misspelling on my personalization was correct and it was not, therefore I had to order it separately and it caused me to not get the clock to the person. It would have been different if customer support had not reached out to me to ask if I needed it fixed and when I said yes, it seemed they ignored it.
Quality: 5
Value for money: 5
Beautiful clock!
Quality: 5
Value for money: 5
I was dissatisfied and contacted your company for exchange or refund and they declined both options. I explained that the engraving plate was not on straight and requested to exchange for one without the engraving plate because the quality of the engraving plate made the product look awful. But they have declined to work with me. Therefore, it will be reported to the Better Business Bureau if they persist in refusing to make it right.
Quality: 2
Value for money: 1
Reply from Successories
Thank you for your feedback. We’re sorry you were dissatisfied with the clock.
It is important to clarify that our customer service team had already approved and initiated a full refund with a prepaid return before this public post and BBB threat were made. We did not decline to work with you. In fact, we followed our policy and offered a complete resolution promptly.
After reviewing the photo provided, the engraving plate appears properly mounted within normal production tolerance. However, because you were unhappy with the item, we approved a full refund upon return.
We stand behind both our policies and our service. Our A+ rating with the Better Business Bureau reflects our long-standing commitment to resolving concerns fairly and professionally.
If you need any assistance completing the return process, our team remains available to help.
Quality clock. Fast turnaround. Easy ordering process.
Quality: 5
Value for money: 4
Nice clock, not impressed with the personalized plaque!
Quality: 5
Value for money: 3
The couple we bought this for were happy with product. It arrived undamaged and ahead of schedule.
Quality: 5
Value for money: 4
Great gift to commemorate a special occasion.
Quality: 5
Value for money: 4
Beautiful clock, great quality and prompt delivery.
Quality: 5
Value for money: 5
Very thoughtful and personalized and my husband loved it
Quality: 5
Value for money: 5
This clock is beautiful.
Quality: 5
Value for money: 5
I must say, the Rosewood Gear Clock looks so much nicer in person, The recipients really loved it.
Quality: 5
Value for money: 5
I ordered these for a few clients and they were very pleased with the quality. I appreciated how quickly they shipped. They were ready and shipping within a few business days and I was alerted each step of the way. I would order these again.
Quality: 5
Value for money: 5
The recipients loved the clocks! They look very nice and seem to be a great quality. The personalisation came out great.
Quality: 5
Value for money: 5
Consistent quality service. The clock is simple yet very effective. It's definitely a hit at our station!
Quality: 5
Value for money: 5
It's beautiful!
Quality: 5
Value for money: 5