Suddenlink Communications Reviews 

08/31/2026 My account is blocked, and I am trying to get back into my account. I am trying for hours, calling different numbers, but no luck. I did chat with somebody and when I told her that I could not get into my account she told me to go to my account and sign in. How stupid is that? I asked for help because I can't sign in. Because I call because I

Their unsubscribe buttons do not work. How to block emails from this domain?

They were terrible and pricey.
I didn’t have a choice at the time I signed up. They over charged.
I’m so glad I finally got another provider in my area.
Stay away. They need to rethink their plans and service.

Just the absolute worst. They doubled my price for internet after 2 years, with no communication. Customer service is a nightmare. If you have another option (which we do not have in my area), go for the alternative.

Back in March I contacted Suddenlink by phone. The internet was working poorly and I needed a stronger connection to work from home. I upgraded to a bigger plan. They told me that HBO Max comes free with my plan. I told him that I don’t watch TV programs and I don’t even own a TV. It’s a no thanks I don’t want it. They insisted I get it because it’s free to me and no charge. I told him again that I don’t want it. They left it on my bill and it showed up as a six-month offer. Of course for free because they never mentioned any charge. Time goes by and today I noticed that my bill is $15 over the past few months. I tried to log into my account through the phone but I can’t because they changed their name to optimum. I had to create a whole new different login because they changed their company name. I guess because they tarnished the last one. I finally log in and all I get is a blue screen. Yes their technology sucks. I can’t even see any of my information on my phone. So I get on my computer and finally pull up my bill to see that yes I am being charge $14.99 /month for HBO that I never wanted and I never used. I finally get a rep on the phone. He says he will remove it from my upcoming bill but he can’t refund me for the other months. I asked him why and his response was that no one on the phones can access prior payments. There’s nothing they can do because they are all automatic. So I guess that means that if you’re ever i over charged you can’t get your money back through them. At least they could give me a credit for the overcharge on the new bill but he refused. I got pretty angry because I feel like they scammed me giving me something that I didn’t want in the first place and telling me it’s free only to get charge me at later time with no notice. I called him a scammer and he got very angry with me and started yelling at me saying that I’m getting a warning. Excuse me? But am I a child!? And yeah good luck getting any respect after shouting at me. I hope this dude finds a different job because obviously customer service is too tough for him to handle. I had to contact my creditor to file a fraud charge against them. I will be getting my money back through them so no problem but I can’t believe that they are allowed to operate this way. I also can’t believe that I was treated like a child on the phone. I will be reporting this scheme to the Attorney General. They actually want our input on this company. Google it! Oh and the funny thing is I didn’t even get the service for six months free at about 4 1/2 months they start charging me anyway. Yeah you’re not gonna win that one …give me my $60 back!!!

First, inadequate service, turns off frequently. I call to complain, they say they'd give a credit. Several times was said i would not have to worry about that month. Then next thing i know i have a passed due. Extremely upset, they do a big advertisement stating you'd receive a gift card of $50-$100, then when it's time to send, I NEVER received. I call, and they say of the pass due. DON'T TRUST THE SERVICE, REPS OR the gift card department.

When I first signed up for TV and internet my package was $120 a month. This was a decent fair price for the package and price not to change for 2 years. HOWEVER, 2 to 3 months later the bill went up to $150 a month and I did nothing different and service did not change. Not to mention we didn't have service several days. The a couple months later the bill was 176 a month then a couple month layer 214 a month
This was with no changes in service no late payments nothing different. I called several times and could not get a representative. Finally I just got mad decided to end my service however the lady on chat said they couldn't do that I had to call someone.i called and called . They were wupposed to end service however they did not and I have a $3000 bill!! This company is ridiculous and liars.

Worst company I have ever delt with even after switching to Optimum. Just thieves. Services were to be on 6 month vacation they brought it up 2 months early, no notice and then 2 months later with these charges and late fees added they suspended service, informing us? Cancelled service and bill collection war begins! Was not aware prior as website stated account on vacation and could not log in? Customer service hard to reach and then very rude! Crooks, crooks, crooks!!!

They are supposed to charge me only for internet. But they are charging me for TV program which I don't want. Watch out for auto pay they will rob you. Check your bank statements you will see all kinds of charges. Specially limited income people it is hard to live with extra charges.

Had so much trouble almost 2 months. Set up service and and after a few days the internet/WiFi disconnected and then reconnects randomly throughout the day. Called, and told unplug it, reset it etc and said to wait and if the next day same problem happens call back. It did, and I did. For a over a month bought a new router, went to their office, replaced the modem 3 times I even bought and replaced the cable line from outside to in the house. Kept bn told didn't need a service tech, they would reboot on their end, or say write the times of day it disconnects and call us back, move modem, or give it time it will smooth out after a new update they did when they reset for the 20th time over the phone. Even added a higher tier plan. It was definitely as it was throttled also, didn't know what that was until I looked up my problem trying to find a solution. When they sent a bill I let them know I wouldn't pay, my service never worked there is dozens of calls and documented complaints. We just needed ithe internet to work, and had a contract plan with them for service that we could hardly use. After I told them I wouldn't pay they said they would fix the problem and apologized. And ironically we haven't had a problem since that call, didn't send a tech, didn't have to get a fourth replacement modem, are reset again, nothing changed. Just worked. Kinda funny. Always nice friendly people is all I can say, and they resolved the problem, just took almost 2 months. Still waiting to see if they really want me to pay for that month 45+ days of frustration

CX Call centers are just a place where you go to take the heat.
God bless them. They cannot fix a Network?

SuddenDeath is the world's worst ISP after COX.
To say they suck? They suck balls.
98% Packet Loss and sketchy connection on a fiber optic runway and you can only muster:
From Bullhead City to the Co Lo at Tropicana
Under the In and Out, Las Vegas, Server Farm...
Where fast Internet lives/
194 ping
42 mbps down
28 up
Sold as 1 gig Internet
Yes, sometimes it is that fast.
Almost never.
I am articulate and not happy with Sudden Link
Would the CEO or CSX rep care to engage my frustration with your company?
If?
If you cannot deliver the product you promised you have two options:
Fade the heat and give a deep discount.
Do the Right Thing, Step up and fix the problem.
$70 bucks a month for a marginal product? As CEO? If, IF I were CEO? I would be pissed off and get my CX base HAPPY.
So I will call CX service 20 buck real time Metric Hour. On... Why does my Internet Suck?
Worst Internet ever.Me and Al Gore invented it in 70s
Smoking pot at Stanford.

Worst ISP EVER

I've been a snowbird for 5 years...I use sudden link in AZ....when I leave....they put my internet to sleep...this year...they pit to sleep...then billed me for 5 months...for non payment when I called...they said we see we put u to sleep but u owe 5 months...pay or...will turn u into collections....I canceled them....snowbirds beware....

I have been forced to use suddenlink for the last 10 years. They have a monopoly where I’m from and that’s how they like it. They can basically charge whatever they want for barely adequate internet. I’ve been paying 130 a month plus a modem fee for a modem they never gave me. They never ever improve anything. They don’t maintain the infrastructure so signal never gets better only worse. They suck money out of smaller communities and don’t spend anything to make their system work better. I just got the T Mobile home internet and it actually works here in Flagstaff. It made me so happy to cancel service. I told them I was moving to LA so they would disconnect and stop trying to get me to stay with tem.

This company has THE worst customer service. If you can get passed the auto answer guy to speak to a representative, that representative will read verbatim from a script. They even repeat the script back if you question why? Very cold. "Oh well kinda attitude" My supposed "special price" contract ended and my bill went up $30. I called and asked to resolve it. The rep put me in another "special price package" and I ask the amount for the month she told me a total and I paid. This month, I'm seeing a late fee for $1.45 that wasn't paid. Their policy is NOT to waive a late fee. I'm waiting on a manager to call me back to tell me that policy. I'm being charged a late fee for their error. They say "Oh well, sorry that's our policy. You can read your bill before you pay it." I didn't get a bill with the new pricing and she calculated wrong. Now I have to pay and they say "Oh well". They have a monopoly in our area, so I am stuck. If you have choices in internet providers in your area, I would highly suggest you look somewhere else than this company.

Easily the worst customer service in an industry. The Internet is down at least 10% of the time.

Horrible customer service! I sit on hold forever and get passed around. Then once I finally thought I got the problem solved my DVR box isn’t working now and giving error code DVRBE-403 so now on hold again. I would not recommend this service.

Okay, this company sucks beyond any ISP i have ever experienced. They advertise all the time but what they are really doing is trying to sell their company to some higher bidder based on their good will. They suck! Anybody foolish enough to buy this company based on it's amount of customers should probably not be on Wall Street. Suddenlink clearly does not have the servers to serve its customers. Again, they suck. Do not invest or as a consumer, purchase this service. It's a joke!!

I am a work from home IT Specialist, to sit through 20+ minutes of technical AI support for problems that do not exist is absolutely disrespectful, rude, obnoxious, and a waste of time for me. The automated phone tree checks every major cardinal sin of what you should not do. The internet is spoty at best and constantly requires reboots. If I am trying to troubleshoot someones pc problems and I am constantly losing connections, that's absolutely unacceptable. Being told after wasting 30 minutes to get to a person that its going to be 30 more to talk to a supervisor is an absolute slap in the face and the worst customer service. Were getting Allo fiber in our city soon, can't wait to drop these worthless pieces of garbage like a bad habit.

After calling suddenlink to have my service canceled in September, I was still charged until January after moving out in September. I paid my last months bill however Suddenlink decided to continue billing me. When I contacted them I spoke with Richard Momberg trying to his reach his supervisor Reid Johnson. I was told by both employees and was told even though its a mistake the best thing to do is pay the bill when in reality this needs to be removed from my credit because it an invalid charge. Did Suddenlink handle this the way a major corporation should?

I am being charge for a modem that I never received from them. When I got the installation I told them that I was getting my own modem so I would not have to rent one from them. I went to best buy and bought my own and still have the receipt. I am being charge $100 for a modem. I want to see what they will say when I show them the receipt with time and date that I bought it. There is no rent charge on my statements about me renting a modem from them either.