SuenaCuba Reviews 153

I paid my SIM card, I did not receive a QR code
Noone responded my email
When I came in Cuba, The Lady at the airport (Santiago) could not help me
Sh wanted the QR code
Also the shop of Etecsa could not help me
Sended me back to the airport
The whole vacation I did not have a SIM card
GONE MY MONEY

I bought online an esim card for my girlfriend and payed it with my creditcard but the QR code never appeared, so I gave her the payment confirmation. She went to the stand on the airport in Santiago but they wouldn't or couldn't give her a SIM card and told her to go to an ETESCA shop. She did but they told her to go back to the airport. She did that but still they couldn't or wouldn't do anything for her.
I sent a mail via the contact link on the website but never got any reaction
Very bad service.

My husband bought the most expensive esim and I the second most expensive. They never worked on Cuba. Did not have reception anywhere. Just a scam.

Terribile ‼️‼️‼️‼️‼️ They took the money and sold me something that doesn't work and they denied me the refund. Be wary of this company and don't buy anything ‼️‼️‼️😎

Only negative: dealing with ETECSA is a big mistake, it is not a trusted company, like you. I bought the modem and it brought me a lot of difficulties. Currently it is not working.

I buy two gcash voucher in the amount of 209.72 but I didn't receive anything and no one reply also in my email regarding in my purchase. I use my debit card to buy it. My name is Alex Ringor Jr. Can you please help me whats going on. Here is the reference # Card Purchase - DBA*53629-SuenaCU, 305-2093745, FL 33324 US and here Card Purchase - DBA*47823-SuenaCU, 305-2093745, FL 33324 US both already complete.

The tourist SIM was disabled on day 6 of 30. No response at all from customer support. 33€ for this.

Travelled to Cuba purchased the sim at the airport, after 30 min wait the service was spot on

I paid 34.99$ for a sim card to be picked up at the Varadero airport upon arrival. They even asked for the arrival date to have the card ready then. When I came to the airport the Cubacel stand was there deserted with nobody in attendance and no information where to go next. I had to leave the airport without the SIM card. The next day I tried an ETECSA office in Havana to retrieve the SIM card. They had a computer problem and couldn't do it so I spent my whole trip without the SIM card. I did not get to write their customer support until after my trip but was happily surprised by their prompt response and refund.

I ordered gb for a Cuban friend many times and all went smooth. Also bought a tourist sim and that went well too. When i arrived at the airport in Havana, the sim was there at the Cubacell desk.

I had no problems using a Cuba SIM for my two weeks holiday.

Bought a CUBACEL TUR card pre-flight to Cuba. Collect from any Etecsa store whilst there. Quick and easy process with SuenaCuba.

It's a ripoff for uninformed tourists that I feel for, too. 🤦‍♀️🤦‍♀️🤦‍♀️

They sell Cubacel tourist SIM cards to use in Cuba. Price is $35. They say you can pick up the SIM card upon arrival at the airport or in ETECSA store in the city (Cuban Telco).

So I came to Havana. I arrived late at night, and the airport point was already closed, and I couldn't pick up the SIM at the airport. Okay, let's pick it up in the Havana city, I thought.

The problem is, when I came to the city and asked at the central ETECSA store near the Capitolio to pick up the SIM, they didn't have my email. Nor did they know about suenacuba.

The funniest thing was, that I bought a Cubacel tourist SIM with 3.5Gb data pack at the same ETECSA store FOR $8 (1150 CUP)!

THE TOURIST SIM COSTS $8 IN ETECSA STORE VERSUS $35 ON SUENACUBA WEBSITE!

I asked the website for refund, but of course they didn't reply.

Sucks to be me.

If you want a Cubacel SIM, go to an ETECSA store upon arrival to Cuba. It will save you tens of dollars.

Very happy to leave a positive review for SuenaCube! Whilst travelling to Cuba, I pre-ordered a SIM, but then following the theft of my passport I was unable to visit. SuenaCube was happy (and very prompt) in issuing a full refund, which I thought was very decent of them. I'll certainly use their services again when my holiday in Cuba finally happens!

Because the change Rate must be 1 Dollar equal to 110 Cuban pesos.
if the Central Bank of Cuba, take this change type, Why ETECSA continuos at 25 Cuban pesos for 1 Dollar.
there are not fair,

There were no cards in the airport when we arrived.
And the internet service was unavailable during a couple of days. So out of 10 days I was in Cuba I could only use the card for 7 of them.
Nevertheless, Suenacuba provided an excellent service, it appears than the problem is in cuba with etecsa mobile company.

Had an issue with website as first time buyer. Customer Advisor Jessica was available instantly via webchat and fixed problem instantly. Better service than any webchats in my home country for sure! :-)

Always satisfied with Your service!
It's a shame that at the time being I don't have any Credit Card...

I guess the idea is good but implement doesn't work:
I bought a simcard 2 days before the flight to Cuba, upon arrival I went to the office in the airport to pick up the simcard, no simcard there for me. Also the rather unfriendly lady needed an hour before she told me my sim was somehow not there.
So I went to a Etecsa office in Havana, waited one hour before someone attended me. Than it took another 3hours and a lot of goodwill to get my simcard. My girlfriend got a regular Cuban simcard at the same office in 15 min while waiting for me.
Than you can not recharge this simcard at Etecsa offices like regular simcard.
Honestly, Suena Cuba is expensive, badly managed and useless. Just go to an Etecsa office and get a regular simcard to save money and nerves.

Best website to help our brother in cuban. The recharge comes at the moment. I have recharged more than 20 times and have never had a problem