Sugaplum Reviews 

Shocking service. Avoid this company.
After waiting two weeks with no delivery, I had to chase the company for an update. When the order eventually arrived, it did not fit. I emailed asking for sizing advice but received no response, despite chasing twice.
As I was conscious of the returns deadline, I returned the item by tracked delivery. There was no returns paperwork enclosed in the parcel, despite the website stating there would be, so I included printed copies of all the order details and explained that I needed sizing advice before ordering a replacement. The parcel was signed for, but I have still received no acknowledgement, refund or credit note.
I have contacted the company by email, direct message and their online form, all without response. The complete lack of communication and customer service has been unacceptable.

Won a competition in November for a Christmas letter for my young boys and some sweet treats. Was promised delivery for Christmas and given a date of postage. It did not turn up and was given another date of postage. It still did not turn up and was informed it was “not ideal but it isn't dated so can be used next year if it doesn't arrive today”. This was not the point as I had not arranged an alternative for this year. Plus the sweet treats were Christmas themed so no longer appropriate if they did arrive. Unsurprisingly they still did not arrive and now message are being ignored. I realise this was a competition and so the items were not paid for, but if they could not be provided then why be part of the competition and then why lie about it being posted? Sadly this makes me want to encourage others to be careful of using this shop.

I recently gave Sugaplum a poor review on here as I had a problem contacting them ,I am pleased to say the issue has now been resolved to my staisfaction

Really good quality. Perfect for my teenager.

Thrilled with the lovely service, beautiful packaging and speed of delivery.

Thank you to Suga plum for responding to me. I received the order today. Beautiful product that my daughter loves! All came beautifully packed and made her feel very special. Thank you