Sugar Glaze Bakery Reviews 

154
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 63 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the macarons for their amazing taste and beautiful appearance, often noting their high quality and delightful presentation. People found the ordering process simple and effortless, appreciating the helpful and personal service provided. Reviewers frequently highlighted the efficient delivery, noting that items arrived well-packaged and on time. Many consumers expressed their intention to order again, reflecting their overall satisfaction and the memorable experience. The attention to detail in both product creation and customer interaction was consistently appreciated, making special occasions even more delightful.

What people talk about most

Product

Customers consistently note positive experiences with product, frequently praising the delicious taste and... See more

Quality

People report positive experiences with quality, consistently describing the macarons as delicious,... See more

Delivery service

Reviewers mention positive feedback about delivery service, with many praising the fast and quick delivery... See more

Service

Consumers find service to be positive, with many reviewers consistently praising the friendly, helpful, and... See more

Order

Clients share positive opinions on order, with many reviewers finding the online ordering process very easy... See more

Reviews shaping this summary

Rated 5 out of 5 stars

First time ordering photo macaroons for my Dad's birthday. Everything was very easy to order, they arrived well packaged and swiftly. They looked amazing and he was delighted. That'll be Christmas tre... See more

Rated 5 out of 5 stars

Ordered Labubu macarons for my daughter's birthday and they were fab! They arrived well packaged, inside was a nice little box containing 6 perfect macarons, each with a different Labubu character. Th... See more

Rated 5 out of 5 stars

Ordered the personalised ones. I would have liked to have been able to chose a variety of flavours but was limit to one due to personalisation. Macaroons were delicious and photos on top very clear... See more

Rated 5 out of 5 stars

The ordering process was super simple and easy! Not only did they look amazing they also tasted amazing and came on time perfectly packaged. Would definitely recommend and I’ll definitely be back for... See more


Company details

  1. Bakery

Written by the company

Artisan macarons baked in Royal Leamington Spa, Warwickshire.


Contact info

4.9

Excellent

TrustScore 5 out of 5

154 reviews

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4.9

All reviews

(154)

63 reviews in the last 12 months

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Rated 5 out of 5 stars

Excellent service, lovely macarons

I brought some Lotus Biscoff macarons as a gift, the recipients said they were delicious. They arrived on time, very securely packaged and nicely boxed when opened. Great choice of flavours and options. Would order from Sugar Glaze again.

February 19, 2024
Rated 5 out of 5 stars

FANTASTIC PRODUCT AND SERVICE

This is the 2nd order I have placed with Sugar Glaze Bakery. Both times I have ordered the personalised macarons. Customer service is A*, really responsive, giving guidance of photo images and super quick delivery. Would highly recommend.
The macarons look and taste AMAXZING. Thanks Ben :)

January 25, 2024
Unprompted review
Rated 5 out of 5 stars

Can't wait to try

Very happy with the service i received and my macarons look lovely! Perfectly smooth and even. Can't wait to try them at the weekend!

January 22, 2024
Rated 5 out of 5 stars

EXCELLENT

EXCELLENT! Gorgeous Macarons for my son's first birthday. Photo and coloured - amazing and fast delivery too - would recommend

January 2, 2024
Rated 5 out of 5 stars

Brilliant service, beautiful presentation

Ben went out of his way to enable me to collect the macaroons from him personally, due to tight timeframes. They looked absolutely beautiful and my friend loved them. I didn’t get to taste one, but she tells me they are fabulous! I would highly recommend Sugar Glaze.

December 1, 2023
Rated 2 out of 5 stars

Would not recommend

The service was good, with quick preparation and delivery. However, in terms of the quality of the macarons, I am afraid these chocolate-hazelnut macarons were the worst macarons I've ever had. The biscuit was very hard and the filling was definitely missing any kind chocolate flavour.

November 16, 2023
Unprompted review
Sugar Glaze Bakery logo

Reply from Sugar Glaze Bakery

Hi Valeria,
We apologize that you've had a poor experience with us. We've offered (via email) you a replacement product that will hopefully be as you expect.
We do recommend keeping our macarons refrigerated, however they are best brought to room temperature for 30 minutes to an hour before consuming.
Thank you.

Rated 5 out of 5 stars

Website clear and easy to use

Website clear and easy to use. Had exactly what I needed and purchasing was easy. Came in good time and packaged really well so the macarons didn't break.

October 30, 2023
Rated 5 out of 5 stars

My daughter’s 18th Macarons …

The whole process from ordering to receiving was very easy and quick! Ben was extremely helpful the whole way through and always answered my messages! My daughter was very pleased with the Macarons and they were very tasty too 😀

October 23, 2023
Rated 5 out of 5 stars

Marvellous macarons

An excellent experience all round Ben was extremely helpful through out I could not fault the company.
The macarons were delicious, crisp and tasty even after 4 days in the fridge. They also provided a tasty sweet treat for our food intolerant members. I would recommend this company to any one.

October 7, 2023
Unprompted review
Rated 5 out of 5 stars

Order well done

Emailed the shop about getting 30 Macarons in time for a kids birthday party. Emailed back answering the query probably within half an hour. Advised when baking next and should arrive in plenty of time. Also told was easier to order through their own web site.
Arrived on the Wednesday having ordered the Friday afternoon and being baked on the Monday.
Box was all sealed properly round the edges.
Very good job.
Macarons the kids and parents liked as well so good performance all round.

August 28, 2023

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