Sugarlicious Reviews 61

TrustScore 4.5 out of 5

4.5

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Rated 5 out of 5 stars

Well all I can say is I wish I could give more ⭐️ absolutely amazing products, the team behind the screen are such lovely people, they really go out their way to provide excellent service. The prese... See more

Rated 5 out of 5 stars

Package took a little bit of time because of Royal mail delays. The communication from Sugarlicious was great, loved their customer service. The packaging was cute, loved the small details like throwi... See more

Rated 5 out of 5 stars

Packed nice and safely but order was wrong. Got a box of red swedish fish instead of assorted and jolly rancher lollipops were not "one of each colour" however problem was resolved quickly, customer s... See more

Company details

  1. Candy Store

Written by the company

UK based online store specialising in a range of American sweets & snacks including drinks, chocolate, sweets, crisps and more!


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

61 reviews

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No history of asking for reviews

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Rated 3 out of 5 stars

Alright

Brought 5 crisps from here and all expired on the 13 November 2020

February 1, 2021
Unprompted review
Sugarlicious logo

Reply from Sugarlicious

Hi Dana,

Looking into your order, we can see that you had purchased the Takis Fuego packs. As these have been imported from Mexico, there are two dates on the pack. The one on the bottom is when the Takis were produced and the one on the top is when the Takis expire. The ones sent out to you had a date of 07ABR21 and April in Spanish is Abril, making the expiry date the 7th April of this year, so it is definitely in date.
We would have appreciated it if you contacted us prior to writing this review so we could explain the dates and compensated you if they were expired.

Rated 3 out of 5 stars

Better presentation would make these more of a gift

The sweets were fine but I was expecting them to come nicely packed not just loose in a packing box.

December 15, 2020
Sugarlicious logo

Reply from Sugarlicious

Hi Helen.
We currently do not offer the branded Sugarlicious box for orders under £25. You had purchased the Taster Box, which shows the brown box in the picture. We do apologise for any confusion and hope you enjoy your sweets!

Rated 5 out of 5 stars

Great mystery box and value for money

I got the mystery taster box and also ordered the cookies and cream pretzels which were amazing. The box is great value for money and loads of fun sweets to try. Also really good gift ideas as well

December 8, 2020
Rated 5 out of 5 stars

All round great service!!

100% would recommend!! The delivery was fast, packaging was wrapped properly, customer service was amazing and all the sweets where great value for money. This was a easy website for me to use all round great service ⭐️

December 3, 2020
Unprompted review
Rated 5 out of 5 stars

Excellent quick service

Excellent quick service! Good communication with the team! The treats taste amazing and I have stocked up to last me a long time! Definitely recommend! 10/10 from us :)

November 24, 2020
Unprompted review
Rated 5 out of 5 stars

Amazing first class service.

Well all I can say is I wish I could give more ⭐️ absolutely amazing products, the team behind the screen are such lovely people, they really go out their way to provide excellent service. The presentation and packaging was great, I had glass bottles and each one was securely packaged to prevent any damage. Delivery was like they said next day, which is also reassuring if your after last minute gifts.
Overall a great experience and a bunch of very very happy kids.
Keep up the good work !

November 15, 2020
Unprompted review

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