Sulinda music Reviews 381

TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent quality of the products, often noting that even used pianos arrive in immaculate or like-new condition. The delivery service is frequently highlighted for its speed, efficiency, and the helpfulness of the staff, who often assist with setup. Many people appreciate the professional and knowledgeable staff, who provide outstanding service and communication throughout the purchasing process. However, some customers also noted issues with product functionality upon arrival, such as buzzing sounds or mechanical faults, despite descriptions of being fully tested. In one instance, a piano was damaged in transit, though the return and replacement process was handled well.

What people talk about most

Product

Clients share positive opinions on product quality. Many reviewers are delighted with their purchases,... See more

Delivery service

Reviewers highlight positive aspects of delivery service. Customers consistently praise the swift and... See more

Quality

People report positive experiences with quality. Many customers are delighted with the excellent condition of... See more

Staff

Customers consistently note positive experiences with staff. Reviewers frequently praise the helpfulness,... See more

Service

Customers consistently express high satisfaction with the service. Many reviewers highlight the friendly,... See more

Based on these reviews

Rated 5 out of 5 stars

Fantastic second hand Clavinova 950 digital piano. 20yrs old but impeccable condition, and having read the reviews, the tone is even better than I could have hoped for, well done Yamaha! To buy somet... See more

Rated 5 out of 5 stars

Second piano we've bought from Sulinda, great service and communication, but overall his prices are unbeatable! I've rented a van twice and driven from Birmingham to pick them up and still saved mo... See more

Rated 5 out of 5 stars

Piotr was a joy to deal with. Well prepared pianos at good prices and prompt courteous service. I can't speak highly enough of Sulinda Music or of my Yamaha YDP 163 and I wish I'd taken the plunge... See more

Rated 5 out of 5 stars

I’d had a Clavinova for several years, but it was “showing its age “, and a replacement was called for. Your selection of secondhand instruments gave me plenty of choice. I ended up choosing yo... See more


Company details

  1. Piano Store

Written by the company

We are a friendly, family run business with passion for pianos. We are based in Liverpool, UK


Contact info

4.9

Excellent

TrustScore 5 out of 5

381 reviews

5-star
4-star
3-star
2-star
1-star

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Better to buy second-hand

I originally brought a piano from Sulinda Music way back in 2015. I remember they were exceptionally, friendly, and offered high-end second-hand digital pianos at highly competitive prices.

I recently wanted to upgrade my old Yamaha Clavinova to a newer model with wooden keys and better hammer action. I purchased a CLP-645 which was advertised as "used" but is in fantastic condition. They even part-exchanged my old Clavinova and gave me a discount. The delivery fee is very reasonable for them coming to your home address and assembling the piano for you (my situation was awkward as I wanted the piano upstairs but they were very accommodating).

I can't recommend them enough for their friendly and reliable service, as well as their fantastic pianos. I'm so glad I purchased second-hand as there's simply no need to pay inflated prices on brand-new pianos. Equally, the service you receive is second-to-none and I can guarantee that even if you brought a brand new piano through a reputable supplier, you still wouldn't receive the same level of service as you would from Sulinda.

Thank you Peter and co for my gorgeous piano and for your fantastic service.

April 3, 2026
Unprompted review
Rated 5 out of 5 stars

Amazing service from Piotr from start…

Amazing service from Piotr from start to finish!
All questions and further requests (such as additional storage) were responded to promptly and without any angst - I’m sure I was annoying with my lack of knowledge!
Order communication and delivery was second to none. My wife is extremely pleased with her gift!

February 27, 2026
Rated 5 out of 5 stars

Wonderful

Fantastic second hand Clavinova 950 digital piano. 20yrs old but impeccable condition, and having read the reviews, the tone is even better than I could have hoped for, well done Yamaha! To buy something new this good would’ve cost 4 x as much, so very pleased. Always a bit of a risk buying a product unseen online, but lovely, helpful seller who both delivered and set it up for us, a true piano enthusiast whom I found myself trusting, and so glad I did. Even my OH is enjoying all of the functions on this lovely piano. Thank you very much.

March 25, 2026
Unprompted review
Rated 5 out of 5 stars

Brilliant from start to finish!

From beginning to end the transaction was faultless! Communication was first class, order was finalised in minutes as was the delivery date, time was arranged, we were told that courier will contact us within a few hours of arrival which they did! Piano was put in position exactly where we asked, piano itself was very well padded. First and foremost my wife (the pianist) was delighted with this her purchase. Will certainly recommend the shop and courier service!!!! Many, many thanks, Philip Brown

March 6, 2026
Rated 5 out of 5 stars

Just excellent service

Just excellent service. The piano we bought (a Yamaha YDP 142) was well photographed. It's used and has a couple small dents, and we could see them in the photos, no surprises on arrival. It was shipped the day after we ordered. It plays great. Super smooth purchase, very happy.

February 7, 2026
Rated 5 out of 5 stars

The electric piano YDP-145 arrived unplayable described as fully tested.


The electric piano YDP-145 arrived in very good cosmetic condition with only one very small scratch which was barely visible and no signs of use whatsoever. Delivery was smooth I was updated throughout the process and contacted the day before by the courier and asked to confirm the delivery slot was convenient. There was slight problem with the sliding keyboard lid which had become slightly out of line and causing an intermittent squeak, Peter responded quickly when I contacted him and was able to advise me how to realign it and so was quickly rectified.

January 26, 2026
Rated 5 out of 5 stars

My replacement Clavinova.

I’d had a Clavinova for several years, but it was “showing its age “, and a replacement was called for. Your selection of secondhand instruments gave me plenty of choice. I ended up choosing your cheapest option, not because of the cost, but because it provided me with a straight forward keyboard in an immaculate casing. I don’t require any of the extra functions that feature on the more complex models.
As a professional pianist, I quite simply needed a good quality keyboard for practising purposes in addition to my Bechstein grand piano.
This I now have, and I am very pleased with the result.

January 25, 2026
Rated 5 out of 5 stars

The only place to get a second hand electric piano!

Second piano we've bought from Sulinda, great service and communication, but overall his prices are unbeatable! I've rented a van twice and driven from Birmingham to pick them up and still saved money from buying locally. The quality of the pianos is fantastic, the first we bought 4 years ago and is still as good as new!

Would heartedly recommend to anyone looking for an upgrade or even starting out wanting their first piano.

January 18, 2026
Rated 5 out of 5 stars

Stunning piano, great seller

Stunning piano. I am in love.
I hope gonna make me happy for long time.

Peter is a professional seller. Expedited dispatch. Great knowledge about pianos, and communication skills.

Thanks Sulinda.

January 14, 2026
Rated 5 out of 5 stars

Beautiful piano in lovely condition

Beautiful piano in lovely condition. Excellent price. Really excellent customer service- very quick response to messages and able to accommodate a last minute Christmas order with fast delivery :).

December 19, 2025

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look