Ordered two albums over the last months. First order was processed late. Contacted customer services and got a prompt, helpful, and friendly answer. They were too optimistic about their shipping time,... See more
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Never received my order, which I placed last year in august. Since february of 2023 I‘m trying to get my money back, which was promised to me 3 (!) times already. Didn’t receive a single cent until t... See more
Hi, same problem. My daughter ordered 2 items (vinyl & hoodie) on 19th of Oct. On 16th of Nov she received only 1 (vinyl). Company is not responding to any of her e-mails, it's been 3 weeks. Sumerian... See more
No order update after purchasing a limited version of the BBR side B Vinyl. Ordered around Christmas time and still no updates. Emailed several times and have been told they are undergoing a warehouse... See more
2.3
Poor
52 reviews
No history of asking for reviews
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Three months, no order, no response...
Three months ago we placed an order for my daughters birthday. No response from customer service (contacted multiple times) so filed a PayPal dispute. PayPal never heard back either so we got a refund. Do yourself a favor and don't bother ordering from this place.
September 30, 2022
Unprompted review
Awful Service
My experience is the same as others here. Ordered a tshirt as a Christmas present early December, recieved order confirmation and nothing since...... 4 emails to them and no response..... Shocking service!!
December 3, 2022
Unprompted review
Money stealing
Ordered item late November. It's now over a month later. Item hasn't been shipped. Money hasn't been returned. No correspondence. Awful company. Avoid at all costs!
November 22, 2022
Unprompted review
Ordered two t-shirts
Ordered two t-shirts, and received the order confirmation email, but that was the last contact I had from them.
I have tried contacting them through email, Facebook and Twitter, but no response. Three weeks have passed since I placed the order, so I’m not hopeful of a resolution.
Think I will have to contact my bank to get a refund, as there’s no way of cancelling the order, and contacting them is clearly a waste of time.
November 26, 2022
Unprompted review
Just 1 item received instead of 2. No contact possible.
Hi, same problem. My daughter ordered 2 items (vinyl & hoodie) on 19th of Oct. On 16th of Nov she received only 1 (vinyl). Company is not responding to any of her e-mails, it's been 3 weeks. Sumerian Records is very active on Facebook adding new items to sell. But when you ask a question under these posts, then they don't respond. There are several people complaining about not receiving items and not getting any info from Sumerian Records. Very dissappointing.
November 15, 2022
Unprompted review
No products received
Same problem here, ordered 3 weeks ago, no following message since then. I wrote to them and no answer in a week. So disappointed! I was counting on it for a Christmas present!
November 30, 2022
Unprompted review
Item not dispatched and lack of contact
Ordered item on 10th November which according to the description online was in stock and would be dispatched the next working day (although dates on website still referred to Christmas 2021 so may be out of date). Order was also confirmed via email soon after.
Two weeks later, I have still had no notification of the item being dispatched and emails to company have went unanswered for almost a week - despite an automated reply saying I would receive a reply to my query within 48 hours. There is also no other way of getting in touch with company, though the automated response did state if I sent a follow up email that I would be sent to the bottom of the queue again!!
I was relying on this item for a present - very unhappy.
November 10, 2022
Unprompted review
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