Summit Energies Reviews 24

Install was done on 2nd March and i'm writing this review 4 months after install. Install was done in Swindon, United Kingdom.

I had been quoted for a solar and battery installation by 4 different companies. I found Summit Energies to be very well priced as well as quick in the overall process as well as supplying quality hardware to install. Within a week of receiving the quote, the solar panels and battery was installed almost immediately whereas some companies were talking about 6 weeks to 6 months wait. Installation was done to a good standard. There were some minor cosmetic damage which they came back the following week to repair (mostly due to the tight spaces they had to work in when dealing with the electrics). From an installation perspective I could not fault them, really speed and professionalism. One bit of feedback around this would be regarding handover of system to me could have been better. Although they did show me initially the app I'd use and the basics around it, there was no detailed handover when trying to understand the detail behind using the app. Google and Youtube doesn't help much so had to ask around various forums to get some answers. Now regarding MCS certificate, this has taken over 3 months to receive which is needed to submit my warranty as well as to be paid for the export. This delay was due to a 3rd party who deals with this so can't blame SummitEnergies for this matter, but they did say they would compensate for the free export I've given to energy provider over the 3 months. Other than that i've got some final queries which i've been waiting a few weeks to get help on but response is slow (due to aftercare team looks like is the installers themselves).

Overall:

- Proposal and install = 5 stars
- Pricing and service during proposal and install = 5 stars
- Aftercare support = 2 stars

They can definitely look to improve on their aftercare support to make themselves truly standout from their competitors. I'm sure they will eventually come round to helping me with my queries, but the turnaround would need to improve. I'd still recommend them if you're looking for a speedy install that's competitively priced but be mindful the aftercare might be a little slow until they improve.

From the first visit we have been impressed with this company. We decided to have an air source heat pump. They were recommended to us from a solar panel provider. At the first visit, Matt went above and beyond our expectations, answering all the questions we wanted to ask, many without us having to ask them!
We received the quote promptly with full details of all elements and stages of fitting. Summit Energies applied for the grant for us. They organised the EPC visit as we had no rating previously.

My total experience from the initial meeting with Summit though to the visits to my home, and the installation of the ASHP was conducted in a professional manner. Dates were kept and schedules maintained as set out. The installation took four days as planned and the team took care to keep the house clean as they carried out the work.
When complete I was given instructions on the running of the system, then a week later I had a follow up visit by Summit to check all was operating as setup.
As this installation was done in March ’23 which was followed by a long absence from the property until end May, I have not had the opportunity to test the system for heating the house on very cold winter days. Hence this review is based on the installation and provision of domestic hot water only.

The whole experience was brilliant. I delt with Graham Allen he is very down to earth and easy to communicate with his broad Northern Ireland accent. I particularly chose this company because they were the only ones who removed slates on my roof and fixed straight to the house joists before re slating with protective covers for the brackets. Ryan the roofer and his apprentice completed the installation of solar framework and fitted the 12 x 410 watt panels in a day. I have a conservatory running 10.4 meters across the back of my house which I thought might cause a problem. But Andy and his team used scaffolding beams bought in for my job and completed the work quickly and tidily both erecting and removing. Again very friendly and polite. Alan came to do the technical bit of wiring the system up and commissioning it and the hand over with the app on my phone. I can't recommend the whole company enough my system sent over 20 kilowatts back to the grid yesterday after charging my battery.
Thank-you for a brilliant experience
Gareth Griffiths
Argoed