Wish I could give it negative stars
This company is one of the worst I've ever dealt with. I was treated with disrespect before the equipment was even installed (twice the installers missed the service date without calling to inform me) when they finally arrived they caused a major flood in my cellar with damaged my furnace. When I informed the owner he didn't even apologize.
I have been calling and emailing every week for three months and they still haven't put me on the list for maintainance. In fact they claim they didn't receive any voicemail or emails from me. I offered to show them my phone records. They declined. I threatened to get my attorney involved and gave them two weeks to respond to me.
I heard nothing. I called today and was told I was still not scheduled for maintainance because the secretary was "not impressed with the tone" of my last email.
Despite the fact that I pointed out my tone had always been cordial up to the last email, she wasn't willing to listen to me.
I have never had a worse experience with any company, and strongly recommend that if you're considering hiring them you will take this review to heart.
I spent $5700 with them, the equipment has never worked correctly and they have treated me with a truly amazing level of disrespect for more then 3 months.