Sunbabystore.com Reviews 56

I ordered two of the exact same costume in a size 10 and a size 8. I received the correct costume in size 10 but the second costume I received was the wrong costume. I emailed support trying to either exchange or return for a refund but have not received a response. Shipping took over a month. Hope they will respond to me to make it right, if they do, I will update my review. But until then, I have to give 1 star and do NOT recommend! Lost $49.99 + tax since I did not receive the correct costume that I ordered.

I ordered my daughters Halloween costume on August 27th to ensure it arrived before Halloween. The tracking is terrible; the URL does not work. Then the delivery company keeps stating that "The recipient is unable to be reached" when I have been present at the delivery address every time, they "attempted" delivery. I emailed Sun Baby for assistance, and they asked me to contact the logistics company but did not provide any contact information. I had to find the info on my own and they are also unresponsive. I asked Sun Baby for a refund and now they have not responded. This is unacceptable. I spent $90 for a costume that I will never receive. I wish I never purchased from this website.

While the shopping experience was not what you'd normally get from larger stores. They offered a product that looked great, price was a bit on the expensive side but happy to pay that if it came as advertises.

I am UK based and the product was coming from China. I got my confirmation emails and tracking almost immediately. It sat in limbo for around two weeks and then on week 3, the tracking started to update and the product took just under a week to come, get through customs and be delivered.

We ordered a Rumi - K-Pop Demon hunters costume. My review of the product would be the fit was as described, the costume is incredible, lots of attention to detail (if i had to grumble, the material quality and final stitching details are a bit rough, but i'm generally very happy with the product itself) The wig is a bit poor but overall, a very happy shopper and i'm glad I didn't cancel my order while it was stuck in limbo after reading these reviews.

Do not order from them. They are scammers. They sent me a verification email that my item was shipped August 31st. They claim that they are fast and items are delivered in 7- 12 business days. My item hasn’t been delivered and it’s been over 3 weeks. I sent them an email asking about it and they stated that since the item has been so popular, my item didn’t actually ship but will be shipped soon and will arrive in 5-10 business days. Since they admitted that my item hadn’t yet shipped, I asked for a complete refund. I am awaiting their reply. I have also opened a dispute with PayPal.

It was a scam! We did not receive our items, and they kept sending delayed email responses. I am in the process of getting a full refund. Do not order from Sun Baby!!!

If ZERO stars was an option, I would select ZERO! I am horrified that I spent over $200 on two costumes the first of August, paid extra for expedited shipping and STILL HAVE NO PKG! I have written customer service several times and they said it would ship mid August, but has not moved. TERRIBLE company and my 8 YO child is beside herself as she helped pick this out! She asks EVERY day-- has SUN BABY shipped yet-- No baby girl, they haven't.

Thanks to everyone for their honest reviews!! You saved me 200$ on Remote monster trucks for the grands!!!
I was a little weary about the company when PayPal was the only option. Then I decided to look at the reviews. Just WOW!!! Horrible all the way around. Thank you!!

Sent the completely wrong item and would not rectify the order because it was too costly for the company. The took no responsibility for their error and then had the audacity to negotiate the refund amount. Avoid at all costs!!!!!

I ordered two sizes of a Barbie bathing suit for my daughter’s dance recital. Shipping took almost one month. When I finally got the bathing suits, they were nothing like pictured. Bathing suits were not made of bathing suit material and could
Not be worn in the water. Sizes were totally inaccurate - I tried them on and they could fit me. And even if sizes were correct, the cut was totally inappropriate for a child to wear. I requested a refund and they offered me 30% of what I paid to “save me the hassle of returning.” I responded by asking for my full refund - I couldn’t even use these bathing suits for rags. DO NOT BUY FROM SUN BABY!!!! Wish I just purchased from Etsy.

DO NOT ORDER FROM THEM! IT is a SPAM!!!!! They steal your money and credit card information!

These people are liars and scammers. When the costume did not come they tried to claim somebody went to the post office and picked it up. Total lie DO NOT DEAL WITH THESE SCAMMERS

So I order a wicked costume and the shop decided since they sold out they would go ahead and send me a Barbie costume instead. When I reached out about my return they kept offering deals where they would return a certain percentage back and I could keep the barbie costume to avoid any headaches. Which honestly that was on them. I kept saying no to them and they provided me with their shipping info even though I asked for the label twice and the lady in the email state she would print but never sent. I ended having to pay since they never bothered sending a shipping label since their return policy clearly stated they would cover the expenses since it was their own mistake. WELL THEY NEVER PAID FOR THE SHIPPING AND THEY ONLY RETURN THE COST OF THE DRESS ( no taxes or shipping fee) ONLY BECAUSE I REACHED OUT TO THEM. THEN THEY RETURN THE $4 OF THE ORIGINAL TAX AND FEE PORTION OF THE ACTUALL COST. BUT NEVER WHAT I HAD TO PAY TO SEND IT BACK TO THEM FOR THEIR FREAKING MISTAKE...DOOOON'T BUY ANYTHING FROM THEM THEY'LL JUST RIP YOU OFF AND AVOID YOUR EMAILS AFTER...

Do not order from this company - SCAM! Not only did they send me the wrong item, but then tried to convince me to keep it for part of the price. They have never refunded me. They have continuously tried to make me pay for return shipping, but don't say to where. Sun Baby also never provided an update or answer when questioned as to whether they even carry the product that I ordered. Sun Baby Store is a fraudulent company - they steal and have a bogus online presence. There is no live people to talk to and the phone number assigned to it is a cell phone that goes unanswered. Safe yourself the time, money and effort - do not buy here.

Just a disastrous experience with this company. Don't bother, save your time and money. Overpriced, horrible customer service, and they think it's okay to send you random costumes if they don't have the one you payed for at hand. Oh, and when they do, they refuse to give you a refund.

I ordered a kid costume for Halloween and was so nervous that it wouldn't come in time, since it was a bit on the last minute spectrum. It did arrive on time, but imagine my surprise when it was a completely different costume, in an XXL size!
I, of course, assumed it was an honest mistake and contacted the store only to find out it was 100% intentional on their part, because according to them the costume I had ordered was out of stock and they thought the easiest thing to do was simply replace it with a completely different costume without ever consulting me.
I offered to send the costume back in exchange for a refund, but they only were willing to give me a 50% refund and generously (sarcasm) were going to let me keep the hideous, gigantic costume.
When I refused and demanded a full refund (and was still adamant that I could send them their costume back), they ghosted me and I had to contact my credit card company for a refund.
Final thoughts: DON'T DO IT!!!!

I Ordered a kid-sized Stranger Things Demogorgon costume and they ran out; so without asking me, they substitued an xxl adult sized cowboy costume. They are only offering a 20% refund. My kid didn’t ask to dress up as a cowboy. Plus if she did, it’s huge. I’m so upset. They ripped me off. I think they’re based in China.

I would give a 0 if I could. Ordered halloween customes for my kids October 8th. They never appeared and status is unknown/uncertain. Expecting to get my money back ASAP! Awful experience not to mention my kids dissappointment for this

Ordered 2 Halloween costumes on 10/15 that were GUARANTEED to arrive before Halloween. One showed up, but the other is not going to arrive until Nov 1st now, if at all. Will never order another thing from this unreliable site.

Terrible product and service. We received incorrect items, item not at all like the pictures and tried to return them new and unused. We reached out to them the same day we received them. They keep going back n forth offering discounts to keep the merchandise but we keep telling them we have no use for these incorrect and defective items and just want to return/refund. We keep getting the run around. This has been going on for weeks almost a month now. Now they said they don’t provide return label when they’re site clearly states they handle the return ship costs if the return is their error which in this case it is. Stay away from this company. You can not believe anything their site lists and says. Their policies are made up garbage that they will not apply themselves to.

If I could put zero stars I would. Ordered my kids halloween costume on october 1st. It didn't even ship until October 14th. Now it is October 26th and still no costume. I've reached out to the company 3 times and keep getting the exact same copied text response email. The worst company to order from, and now my kid will have no costume for Halloween.

I am so disappointed!!! They are NO GOOD AT ALL!!! I have had my 7yr old Grandbaby checking the mail everyday for almost a month and we STILL HAVE NOT GOT OUR PACKAGE! I have also emailed them and get no response! Don’t trust this site or business because they will certainly fail in the end.