Sunbright Family Builders Reviews 

64
TrustScore 4.5 out of 5

4.6

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Rated 5 out of 5 stars

We had our Orangery installed over six years ago, together with new windows, front and back doors and porch door, guttering, soffits and indoor bifold doors from the Orangery to the Living room an... See more

Rated 5 out of 5 stars

Sunbright presented us options and choices for a perfect veranda when we were looking for one. From start to finish the whole team made sure everything is done satisfactorily and made sure any problem... See more

Rated 5 out of 5 stars

The whole experience was brilliant. Sunbright's team were top quality in their various disciplines. The speed at which they worked was awesome, from building to plastering to electrics to plumbing (in... See more

Rated 5 out of 5 stars

Hi Team, Just a short note to say thank you for the re-roof of my conservatory with warm roof pro! The whole process has been very well managed and I’ve been kept informed at... See more

Company details

  1. Custom Home Builder

Written by the company

YOUR DESTINATION FOR HOME TRANSFORMATION. Transforming houses into homes, Sunbright Family Builders is your go-to partner for creating living spaces filled with warmth and joy. As the leading provider of exceptional building and renovation services in Kent, Surrey, Sussex, Essex and London, we take pride in exceeding your expectations and making your dreams a reality. Let’s Elevate Your Home Together Join the countless satisfied homeowners across Kent, Surrey, Sussex, Essex and London who have entrusted Sunbright Family Builders to transform their houses into dream homes. Contact us today for a consultation, and let’s embark on this exciting journey together. Your perfect living space awaits!


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

64 reviews

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4.6

All reviews

(64)

18 reviews in the last 12 months

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Rated 5 out of 5 stars

Excellent from getting quote

Excellent from getting quote, survey and finally fitting. The workmanship was outstanding and the product (a glass veranda) exceptional standard. Would totally recommend

August 8, 2025
Unprompted review
Rated 5 out of 5 stars

Great experience

Sunbright were professional from start to finish, work was finished to a high standard and in the timescale discussed, very pleased with my conservatory would definitely recommend.

June 1, 2025
Unprompted review
Rated 5 out of 5 stars

Thank you Sumbright

Wow! I really can’t praise this company enough. Having lived with an unusable conservatory for the last few years I took the plunge and contacted Sunbright. I spoke with the office who arranged a visit with their design consultant who explained my option's and provided me with a design and quote. We placed an order and a few weeks later the team arrived to replace our roof. From start to finish the office manages the installation and the fitting team were excellent. The job was completed within two weeks and I couldn’t believe what they achieved. We know have a usable room that is always being used by one of the family. Thank you so much Sunbright.

May 6, 2025
Unprompted review
Sunbright Family Builders logo

Reply from Sunbright Family Builders

Thank you for the positive feedback Marcus. Very much appreciated

Rated 5 out of 5 stars

Fantastic experience with Sunbright

We had a fantastic experience with Sunbright Family Builders creating our new garden room! From start to finish, everything was handled with professionalism, care, and real craftsmanship. Archie in particular was outstanding—he really knew his stuff and helped guide us through the whole process with confidence and clarity.

The quality of the work is excellent, and the space has completely transformed how we use our garden. It’s become our favorite spot to relax, work, and entertain. Everything was completed on time and within budget, with no surprises.

Highly recommend Sunbright Family Builders if you’re looking for a team that delivers quality, reliability, and great service. Thanks again, Archie and team!

May 22, 2025
Unprompted review
Sunbright Family Builders logo

Reply from Sunbright Family Builders

Thank you Morgan, we are very pleased you are happy with the works and really appreciate the glowing review

Rated 1 out of 5 stars

Bad Management

AVIOD THIS COMPANY AT ALL COSTS. First check the terms of payment, because at 2/3rds of the build they want all their money. Why would one pay this when the build is not completed? We had many arguments with the M D about the final payment at such a time. The salesman sold us the job saying he would pop by the build to check if everything was going O K but we never saw him again. The salesman sited the garden room ( not a surveyor ) so it was positioned wrongly too close to the neighbours fence. This caused the building inspector to be involved at an extra cost of fees and the requirement of extra fire cladding amounting to £2398. I then find out they have built it 28cm higher than 2500cm allowed. This then involved architect drawings, planning advice and planning application. Also informing us our son could live in the Garden Room during this process, at a further cost of £2692. Sunbright did offer to help me with this but I had no trust with them at this stage so I got a professional company to help. Since then I have had 3 problems under the guarantee but only one has been resolved. They will not come back and look at the problems. They say that they will not do anything for me as I took out a section 75 under my credit card to try and get the extra expenses returned. The management are very good with words but not with deeds. Many sleepless nights were had trying to deal with this company. We did not receive excellent customer support.

May 23, 2025
Unprompted review
Sunbright Family Builders logo

Reply from Sunbright Family Builders

We’re sorry to hear that you feel this way, Alan. However, we strongly refute many of the claims made in your review, and it's disappointing that you've chosen to present a one-sided version of events while omitting key facts that have already been addressed during extensive correspondence.

To clarify:

Payment Terms: We do not and never have demanded payment, and certainly not at the 2/3 stage. Your contract clearly sets out the payment terms which are agreed by both parties thus there is never a need for payment demands. These terms were clearly outlined in said contract and you were fully aware of them and agreed to them. To clarify, final payment is only ever due at the final stage of the works which in your case was the plastering stage.

Build Positioning: The siting was based on your own instructions and boundary information. You were notified that you should obtain both planning and building control approval due to your intended usage as a dwelling for your son. You knowingly refused this service to intentionally avoid the cost and process. Even when your neighbor reported you to the council forcing you to apply for retrospective permission, we offered to assist for less than half the cost of your stated figure. In addition its worth noting that you obtained planning approval however with the condition that you cannot use the space as a dwelling which you are in fact doing for your son, thus your use still contravenes the planning conditions.

Aftercare and Guarantee Work: We responded to the warranty issues you raised. One was resolved, and we offered to inspect the remaining concerns. However, you then initiated a Section 75 claim for the full contact value not just the extra cost as you claim. This put a legal freeze on our ability to engage further without risking prejudice to that process. You were informed of this at the time and as we are still yet to receive confirmation of the cessation of this spurious and fraudulent claim, despite us requesting it for over 6 months we are unable to address and further works under the contract or guarantee.

Communication: We made several attempts to resolve matters amicably. At every stage, we acted reasonably, transparently, and in line with consumer legislation. Unfortunately, repeated misrepresentations and refusal to engage in good faith on your part made this difficult.

We will be addressing this review through the appropriate channels, as many of the statements made are factually incorrect and could be considered defamatory. We remain open to a fair and reasonable resolution — but not under the threat of misinformation or reputational harm.

Rated 5 out of 5 stars

Very pleased with the end result

Sunbright has done a fabulous job for my garden office. The people who worked on the project were all very polite, courteous and always ready to answer questions. Special mention to Tudor - he loves his job and treats it as a craft. He (and the rest of the team too) was always on time. The project completed on time due to his hard work. Also we should not forget Teresa. Without her back-end support this would not be possible on time.

April 24, 2025
Unprompted review
Rated 5 out of 5 stars

From start to finish a very pleasant experience.

From start to finish a very pleasant experience. There was no hard sell, there was however plenty of information to help make up your mind. They have transformed an old conservatory into what my wife now calls her garden room.
I would like to thank Martin the plasterer and Charlie the electrician for such a tidy and well done job. My biggest thanks go to Alex the builder fantastic attitude and workmanship.
Well done Sunbright, we would definitely recommend them to anyone.

April 2, 2025
Unprompted review
Rated 5 out of 5 stars

Conservatory Warm Roof

From first contact through to completion Sunbright are professional with exceptional tradesmen. I had a warm roof installed on my conservatory and am very pleased with the finished product. I would like to thank all involved in my project from Teresa in the office, Kev & Tom who installed the roof, John the plasterer and Charlie the electrician. I have recommended this company to friends and family, thank you Sunbright

March 10, 2025
Unprompted review
Rated 5 out of 5 stars

Our dream space created by Sunbright

From meeting Luke who helped us with the design for our Orangery to speaking to Teresa and Gary, we have been very impressed with the professional service we have received
The building team comprising of Jamie, Paul ,Alex Charlie ,Mark and John worked together to produce our dream space
They're all part of @sunbright and produce the highest quality work,always arriving early and leaving the site clean and tidy each night
We cannot fault the work ethic
Any queries were dealt with and the job ran smoothly without any delays
If I could score them 10 I would
Thoroughly recommend Sunbright company

March 21, 2025
Unprompted review
Rated 5 out of 5 stars

Our lush garden office

I was looking for an additional room for our house due to the fact that I was about to have a baby and needed the extra space for my office. Initially we were unsure about whether to do an extension or a garden room. We had an initial meeting with Luke who was very knowledgeable and has given us the pros and cons of both. We then decided to go for a garden room and we are super thrilled with the result. The builders were well synchronised, taking into account our young family and to minimise disruption. Both the builders and the office staff listened to our queries and concerns along the way and everything was dealt with very quickly. The final result was flawless, we are super pleased.

July 3, 2024
Unprompted review
Rated 5 out of 5 stars

New solid roofed conservatory, windows & doors

We've recently had a new conservatory built by Sunbright and are absolutely thrilled with it. Steve the salesman was first class in advising us and designing the conservatory and was instrumental in getting it started early and completed in record time, for which we were truly grateful, as we needed it to use while our new kitchen was installed.
The whole construction team were excellent, starting with the foundation builders, followed immediately by each of the necessary tradesmen. They all worked so hard and extremely quickly.
We now have a beautiful, extremely well insulated conservatory with a solid roof that we can use all year round.
We also had all our windows & doors replaced at the same time, again an efficient and excellent experience.
We highly recommend Sunbright Family Builders.

October 16, 2024
Unprompted review
Rated 5 out of 5 stars

3x4m Office & Utility Room. Over the moon

We had Sunbright to do our 3x4m office with side utility room. Great service from start to finish and we are over the moon with the end result and the quality and standard of finish are first class. Archie did a great job with helping us to design the ideal layout to meet our needs and did an exceptional job seeing the process through and getting the work started at very short notice, to meet our restricted deadline. He was supportive and very helpful every step of the way. Tudor who worked non stop in the cold, wind and rain for 2 weeks was fantastic. Sunbright are very lucky to have someone like Tudor working for them. We would definitely recommend Sunbright Family Builders to anyone looking to have work done.

November 8, 2024
Unprompted review
Rated 5 out of 5 stars

Sunbright Family Builders_ Garden Room

We would recommend the services of Sunbright Family Builders for the build of our garden room; our experience from start to finish did not disappoint.
Archie did an exceptional job of explaining all that was involved from the very first visit. And because Archie has also been part of the build team for the construction of garden rooms; he was able to answer all of our questions. This was very reassuring as Archie’s product knowledge was first class and his pleasant, warm character and approachable manner made him easy to talk to and work with. We were keen to view a garden room that had recently build to bring it to life, and Archie was happy to arrange this for us. Having viewed the garden room; we were surprised by the actual quality of the construction and workmanship; it definitely exceeded our expectations. The build was only 2 weeks from start to finish and the build team were all very hardworking and polite; taking pride in the quality and finish of the work. We were especially impressed by ‘Scott’ as he built the garden room from single handedly from start to finish! Teresa as the project lead ensured that we were always informed of the schedule and deliveries of materials and made adjustments as required to ensure that we were not inconvenienced in anyway.

September 24, 2024
Unprompted review
Rated 5 out of 5 stars

Sunbright Garden room

Sunbright have just completed construction of our Garden room and we are absolutely delighted. All the various tradesmen were both professional and very tidy.
Plus excellent communication from their office.
Would highly recommend.

November 15, 2024
Unprompted review
Rated 5 out of 5 stars

The whole experience was brilliant

The whole experience was brilliant. Sunbright's team were top quality in their various disciplines. The speed at which they worked was awesome, from building to plastering to electrics to plumbing (including installing a new radiator) and painting!!! All managed extremely well. As soon as one piece was finished the next team was ready to continue. All completed and ready to move back into within 3 weeks!! Very, very happy. We have a beautiful garden room!

September 23, 2024
Unprompted review
Rated 5 out of 5 stars

Sunbright were great

Sunbright were great, they were very easy to talk to & helpful. They gave great advice & always tried to help you. I was very impressed, you won’t be disappointed. I had a Veranda installed & it looks amazing.

October 25, 2024
Unprompted review
Rated 5 out of 5 stars

Another Happy Customer

Love the finished article. Was not set on a Flat Roof finish at first to be honest but was convinced it would look great and i cannot argue. Really pleased with the final look completed to a high standard. Tudor was our main builder (huge work ethic) and we had interaction with Teresa, Steve and Nick
all of whom made this a stress free event despite the weather not being on our side at times..

July 22, 2024
Unprompted review
Rated 5 out of 5 stars

New windows

Sunbright have given our windows a completely new look! Friendly team and job done in no time at all. Thank you so much!

July 11, 2024
Unprompted review

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