Suncoast Credit Union Reviews 

Suncoast is the best for all my banking needs. After using several banks over the years I have never experienced anything like Suncoast. The best people work at my branch.

Customer Service seemed to do their best to slow down the process of closing an account. It’s been two weeks now and the count is still not closed. I would have nothing to do with this credit union again. Worn other people.

I have been a customer for over 25 years. They have just changed policies related to loans without notifying the membership. If you have experienced concerns, please join me in filing a complaint with the Federal Trade Commission and the Consumer Financial Protection Bureau.

Was at SunCoast Credit Union, at Winter park Fl 32789,I made three different attempts to open a business checking account, Never in my life felt discriminated till I went to this branch I had to come back three different occasions every time they would ask me for different documents which really made NO sense I still comply and came back and forth with everything they asked after I thought it was finalized a person by the name of Isaac told me that he need it to do a soft pull of my credit, I thought it was oddl, I agree anyway. I know my credit is excellent after he looked at it he said i need it proof of address, I own different properties so it shows on my credit report I explained he still said he need it my ss#. Which it was strange. Waste it like 2 hours never got the business checking account. Never had this situation happen before and have had many accounts in my life, very sketchy the way this branch operates

After having a membership at a credit union in Michigan I was spoiled with a great customer service that they had. I have a safe deposit box there and when the one year contract is over with I am closing everything at Suncoast Credit Union! Today I went there to use my box and when I came out of the privacy room the young lady who let me in was standing back over to the front of the branch talking to a friend of hers. So I had to walk all the way across the branch with my safe deposit box to get her attention to let me back into the safe to put my box away. I called to make a complaint I was on hold forever I finally hung up. I would not recommend this credit union!

I know this is an old thread, but it was the first thing that came up in a Google search for “Suncoast Credit Union reviews”. I can speak for personal financing as well as holding a business account with them, so I thought I’d drop my two cents in here, specifically to help those looking to open a BUSINESS account with Suncoast.

• ⁠Personal Financing: I’ve financed two vehicles with Suncoast both pre and post pandemic. In 2017 or 2018, I financed a 2012 Toyota Corolla 72 months with 2% interest. It was my first time opening an account with Suncoast, and getting set up was a breeze. I opened up a checking account with $5-$10, and I had good (not “very good”; I had just graduated high school) credit, no co-sign. One 30-minute sit-down meeting with a branch rep, and I walked out of there with a check to purchase my car. The low payments and interest allowed me to pay the whole thing off in about 4 years. 5/5 star experience all around.
• ⁠Personal Financing: In late 2020 or early 2021, I financed a cargo van I was using for my freelance business. I was able to secure another 72-month, 2% interest loan without a co-sign. Another 30-minute sit down with a different branch rep and the experience was just as smooth as the first. 5/5 star experience.
• ⁠Business BANKING: In mid 2020, I officially established my business and opened a business checking and savings account with Suncoast. At the time, it made the most sense because Suncoast has extremely low requirements for business accounts: no monthly fees, no minimum transaction/purchase requirements, no need to open a line of business credit or anything… very low barrier of entry. But over the past 5+ years, I’ve learned you get what you pay for in a business account. The first grief I have is the transaction history: 90 days. What is that? I can only look at 1Q-worth of transactions in my history without having to download bank statements?? As far as monthly statements go, you only get 4 years. So you actually have to download bank statements regularly if you plan on looking back 4 years or more. Second grief (and probably greatest, for me) is the way they handle external transactions. They outsource this service to third-party vendors. The service they used to use from when I established my business account until just recently was extremely clunky and especially buggy on mobile. For years, I was paying my contractors on a blank phone screen; I memorized where the fields were on the screen and tapped white space to pull up the keyboard to input the details, and had to check the history/activity screen to make sure I got it right. This particular third-party service they used also held transaction history for 90 days, and even if you filled out the “Memo/Notes” section, the email confirmation you’d receive wouldn’t include this detail. So keeping track of which contractor I paid and what I paid them for was an absolute pain. I held onto hope that they’d sort out the bugs and get it figured out after submitting complaints… I guess they finally got the message recently, because they finally switched services this year! …Except with absolutely no notice to their business account holders. I logged into my Suncoast account recently to find that not only do I have NO history of external payments to my contractors, but I also no longer have the ability to my contractors at all! I called a Suncoast rep to figure out what the deal is. The response I received was along the lines of, “yeah, we just switched providers for external transfers and we were unaware that it’d have this effect on business accounts… but we’re working on a solution!” I asked, “do you have any idea when this will be resolved?” Of course, the answer was no. I said, “I know you aren’t personally responsible for this, but if you could pass the word along: it would’ve been very helpful for all of your business account holders to be notified that this function was receiving a significant overhaul. And subsequently, it would’ve been nice once the problem was identified, to have it sorted before the changes took place on business accounts.” The response I received was “yeah, it would’ve been nice…” no indication that the complaint would be escalated. All of these factors have been a severe hindrance to my business operations, so I’m willing to give THIS aspect of banking with Suncoast a 1/5 star rating

Tried to open an account, part of opning a account is depositing money So I provided $100 thinking no problem I was with them before and paid off a car.
I was denied.
Yet they were happy to keep my money up to 5 business days.
It is theft and they make money off of this.

Just opened credit card with suncoast, having a little glitch when try to link chase to transfer funds into my saving but everything went good Cust Serv was really helpful. I want t move money to Suncoast high yield saving but it requires to open a checking acct too so i was a little confused. I love Suncoast so far Lol.

What a piece of garbage institution is this. I paid off my car loan and they did not release the title after 10 days. Never banking with them again!

Have been trying for two weeks to open a membership account and a jumbo CD. All online attempts failed, so this morning I went into the Chiefland branch to try again. I was able to open the membership account with $5 cash, but all attempts to transfer funds into the Jumbo CD (from Capital One, which is the premier online bank) were blocked by Suncoast. Cashier suggested I do a wire transfer (which would cost about $25) and I refused. I could transfer funds from my Capital One savings to my Capital One checking today and write Suncoast a check, but they probably would refuse that too, and I would be out the interest at the savings rate. I don't know how this organization survives given their assumption that everyone who comes through the door is a fraud.

I've been with Suncoast for over 30 years and have been quite pleased UNTIL NOW! They suggested using an app on their site called Cash Pay. I tried it on an ebay purchase and was charged twice!!! They refused to fix it. Shopping for a new bank!!!

South Semoran Service location. I visited the branch for the first time & I must say, I was extremely pleased with my experience!! Everyone was pleasantly welcoming from the moment I entered the branch. The experience felt very personable & I loved that!! Tango provided stellar service. She answered all my questions & concerns and assistance in making recommendations to help me make the best financial decisions that suited me. I was extremely impressed & satisfied with the quality of her service & overall banking experience at this branch. Top notch! This is what great customer service should look like 👍🏼 10 ⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️
Happy customer- Maxie S

I received a check from one of their credit union members. I went to cash it and I was told that I needed to have a membership with them. I said, I'm sorry, I just want to cash the check. I was told that I have to pay $5 in order to open a temporary account in order to cash the check even though the check is from one of their credit union members. Unbelievable!

Complete garbage card !! Their auto system sucks and no one really wants to help you !!! Stay away from this scam company

What's a piece of crap bank? The dumb tellers applied our son's 2 car payments to
the same car instead of his two separate car payments. Then they scored the same late with a penalty. This is a money racket and should be investigated. We are filing court documents to investigate this bank for fraud.

Hold times on checks is extremely excessive compared to other banks. got a cashiers check from dad for christmas and they shut off my account, online access and held funds for 7 business days, 9 in totals.no christmas for me. changing banks on monday.

Wait time is horrible tell you 10 min wait ends up being a hour. Attempt to use phone services of they don't have an answer for you they put you back on hold hoping you'll hang up. Try to pay or put money in to a suncoast from another bank they tell you to go to the other bank and get cash yet have atms right there... other institutions could process a EFT in person or debit in person but not them...

Horrible service. I have been a member for 40 (FORTY YEARS) years. A call to customer service today resulted in a wait time of 40 MINUTES. Ironic, probably not. You get what you pay for. They are cheap and provide the ultimate cheap service. Please avoid unless you have a day to kill to call them. Very sad to see what they have become.

I love this credit union however avoid avoid avoid getting a mortgage from them. Not helpful response is horrible and the customer service in mortgage is awful. Now the regular side of banking is feel is awesome great tellers great energy. Great people. Mortgage side not so much its awful

CC blocked on 8/3
Card declined
Called 9/1 to unblock they tell me it’s not blocked. Spoke with two departments both said same thing. The declined my upcoming rent even after calling them and telling them that my rent was gonna go thru and they said nothing wrong with card then 9/8 I get letter form management company about blocked card again!!! $300 in fees were charged due to being late.
Suncoast said they would look at phone calls and get back to me they didn’t and I called and they said they told me it was blocked, they are lying to not pay me fees!!