Sun Coast Sciences LLC Reviews 127

Reply from Sun Coast Sciences LLC

Dec 22, 2025

Thank you for sharing your thoughts—we truly appreciate you taking the time to do your research and share your perspective.

We understand how the length of the presentation could feel frustrating, especially when it goes beyond what was expected. Our videos are longer by design because Dr. Rosenberg believes education is important and wants to fully explain how the products work and what customers can realistically expect. That said, we know not everyone prefers that format, and we completely respect that.

For those who prefer not to watch the full video, we offer extensive written information directly on our website, along with detailed FAQs that explain how the products work and who they may be best suited for. Our support page also includes easy ways to reach our team if questions come up at any point.

We also understand how reviews can influence a decision. While we do hear from customers when something doesn’t go as planned, we’re proud to support many happy customers and to stand behind every purchase with real people and real support. Our Customer Happiness team is available 24/7 and always focused on listening, resolving concerns, and making things right.

We appreciate you considering us, and if you ever decide to explore our products in the future, we’d truly love the opportunity to earn your trust.

Reply from Sun Coast Sciences LLC

Dec 22, 2025

Hi Frank, Thank you for sharing your experience. We’re truly sorry for the frustration and stress this situation caused—we completely understand how upsetting it is when things don’t go as expected, especially after you clearly asked for a cancellation.

We never want any customer to feel unheard or misled. Our team works hard to communicate clearly and accurately, and we’re sorry that your experience fell short of that. If any product was sent after a cancellation request, that’s something we would absolutely want to review and correct. Likewise, if additional shipments were triggered in error, our goal would always be to stop them immediately and make things right.

We also understand how exhausting it can be to spend time trying to resolve an issue. While customers are typically responsible for return shipping, we never want the process to feel unfair or overwhelming, and we’re always open to reviewing individual situations to ensure the outcome is reasonable and supportive -- especially if we made a mistake.

At this time, we don’t have enough information here to locate your account, but we genuinely want to help. Our Customer Happiness team is available 24/7 through the support page on our website, and returns, cancellations, and order details can also be managed through our self-service portal at help.suncoastsciences.com. If you choose to reach out, we’ll be more than happy to review everything carefully and work toward a resolution.

We truly regret that this experience cost you time and trust. Helping customers feel supported—and making things right when something goes wrong—is always our priority.