Sunday Natural Reviews 19,783

Reply from Sunday Natural

Apr 15, 2026

Dear Inga,
thank you for your feedback, and we are truly sorry for the frustration and concern this situation has caused you.
We completely understand how alarming it must have been to receive only a small parcel with 2 items out of a much larger order. Based on your experience, your reaction is absolutely justified.
After a detailed review, we can clarify that your order was shipped in two separate parcels. The first parcel you received contained the flax seeds and moringa powder, while the remaining items were sent in a second shipment with a separate tracking number.
Unfortunately, this was not communicated clearly to you from the beginning. The initial response you received was generated automatically, which led to an inaccurate assumption about the contents of the parcel instead of correctly identifying the split shipment. We fully acknowledge that this created unnecessary confusion and frustration.
As soon as your case was reviewed manually, we were able to clarify the situation and provide you with the correct tracking details for the second parcel.
We sincerely apologize for the lack of clarity and the delay in providing you with a proper explanation. This is not the level of service we aim to deliver, and we are already using your case to improve how such situations are handled in the future—especially when orders are split across multiple shipments.
If there is anything still unclear or if you need further assistance with the delivery, please do not hesitate to reach out to us directly. We will make sure your order is fully completed.
Kind regards,
Sunday Natural Team

Reply from Sunday Natural

Apr 7, 2026

Dear Corina,

we are very sorry to read about your experience and understand how frustrating this situation must have been.

Please allow us to clarify that when duplicate orders are placed, we always do our best to stop one of them before it leaves our warehouse. However, due to the fast processing times in our logistics system, cancellations are not always possible once the order has been prepared for shipment.

We regret that in your case both parcels were dispatched despite our efforts, and we understand your disappointment regarding the outcome.

Regarding returns, our policy states that return shipping costs are generally the responsibility of the customer in cases of accidental orders. Nevertheless, we always aim to review situations individually and find the best possible solution for our customers.

We must also firmly reject the allegations made about our product quality and business practices. Sunday Natural stands for high-quality standards, and all our products are subject to strict controls and documented analyses. Suggesting otherwise is incorrect and misleading.

We take customer feedback seriously, but we also ask for fair and factual representation of the situation.

To properly review your case and provide concrete assistance, we kindly ask you once again to share your email address or order number via the additional information request we have sent through Trustpilot. Without this information, we are unable to identify your order or investigate the matter further.

Kind regards,
Your Sunday Natural Team

Reply from Sunday Natural

Apr 7, 2026

Hi,

Thank you for your feedback and for bringing this to our attention.

Regarding order number 12000309089, which was returned to us, the refund will now be processed.

For order number 12000314673, the order has been canceled. One of our agents will manually update your shipping address to ensure that this issue does not occur with any future orders.

We apologize for the inconvenience and appreciate your patience.

Kind regards,
Your Sunday Natural Service Team

Reply from Sunday Natural

Mar 31, 2026

Hello Cynthia,

thank you for your long-standing loyalty over the past 3 years and for taking the time to share your feedback we truly appreciate it.

We understand your preference for unflavoured products with minimal ingredients. At the same time, we would like to clarify that “natural flavouring” does not mean artificial or synthetic. By definition, natural flavourings are derived from natural sources and are used to improve taste without compromising the overall quality of the product.

Our product development aims to balance natural composition, taste, and customer preferences. While some unflavoured options may no longer be part of our current range, this is mainly based on overall demand and usage trends.

That said, your feedback is absolutely valuable and has been shared with our product team, as it helps us better understand the expectations of customers who prioritize strictly neutral formulations.

Thank you again for your input we take it seriously.

Kind regards,
Your Sunday Naturals Team

Reply from Sunday Natural

Mar 30, 2026

Hello Augusta,

Thank you for your review, and we’re very sorry to hear about your experience.

Unfortunately, we have not been able to locate your order with the information currently available. To help us investigate this as quickly as possible, we have sent you a request for additional information via Trustpilot.

We kindly invite you to respond there with the requested details so we can identify your order and clarify the situation regarding the missing items.

Regarding the language of our communication, we also apologize for this inconvenience and will make sure to address it once we are able to access your order.

We remain at your disposal and are committed to resolving this for you as soon as possible.

Kind regards,
The Sunday Natural Team

Reply from Sunday Natural

Mar 5, 2026

Dear Mr Byrne,

Thank you for your feedback and for taking the time to share your experience.

For this product, we provide a general recommended intake of one tablet every 20 days. The reason for this is that, due to legal regulations, we are not allowed to recommend more than 1,000 IU of vitamin D per day.

If this recommendation were followed strictly, one bottle would indeed last for a very long time. However, in practice it is not possible to offer products with such an extended best-before date, as the raw materials required are not available on the market with such a long shelf life.

In reality, this product is often used by individuals with a higher vitamin D deficiency. In such cases, the dosage is often increased significantly depending on individual needs and medical advice, for example one capsule per day for a certain period of time. This product is generally designed for such situations.
However, for legal reasons, we are not allowed to explicitly recommend a higher intake.

Of course, we are happy to offer a return of the product, provided that it is still sealed in its original packaging.

If you do not have an increased vitamin D requirement, we recommend choosing a vitamin D3 supplement with a lower IU dosage, which allows for easier and more flexible dosing. You can find an overview of our products here:
https://www.sunday.de/en/vitamin-d/

In general, we recommend checking your vitamin D levels in advance in order to determine the optimal dosage and duration of intake. Individual advice from your doctor or healthcare practitioner can also be helpful.

Thank you again for your feedback.

Kind regards
Your Sunday Natural Team

Reply from Sunday Natural

Mar 4, 2026

Dear Angel,

Thank you for your review and for taking the time to share your experience with us.

We sincerely apologize that your order has not arrived as expected and that you have experienced these unfortunate circumstances. We fully understand how frustrating it must be when a shipment is not delivered despite having paid for shipping.

We will carefully review your case again and immediately initiate a detailed investigation with our shipping provider to clarify the exact delivery status and the return of the parcel.

Please contact our customer service team directly and provide your order number, if you have not already done so. We will prioritize your case and work to find a satisfactory solution as quickly as possible – including a refund or a reshipment should it be confirmed that the parcel could not be delivered.

Once again, we sincerely apologize for the inconvenience caused and thank you for your patience and understanding.

Kind regards,
Your Sunday Natural Team

Reply from Sunday Natural

Mar 3, 2026

Dear Customer,

Thank you for your feedback. We sincerely regret that you were dissatisfied with our service.

Please note that return options depend on whether the case concerns a complaint (defective or damaged goods) or a return due to dissatisfaction or an incorrect order. Complaints are taken very seriously and reviewed carefully on a case-by-case basis.

In the event of a return due to dissatisfaction or an incorrectly ordered item, returning the goods is generally possible as long as the products are unopened and in their original packaging. Please ensure that the return shipment is sent as an insured parcel with tracking, as we cannot assume liability for items lost in transit without insurance. Kindly note that our returns department does not accept uninsured small parcels. Once the return has been received and processed, the refund will be issued within up to 14 days.

If your case concerns a complaint, we would require further details regarding the specific issue in order to provide an appropriate solution.

As your review does not include detailed information, we kindly ask you to contact our customer service team again and provide your order number along with a brief description of the matter. Our team will be happy to assist you and work toward a fair resolution.

Kind regards,
Your Sunday Natural Team

Reply from Sunday Natural

Mar 3, 2026

Dear Ms. Abril,

thank you for your feedback. We sincerely regret that your order did not arrive and understand how frustrating this situation must be — especially after waiting for several weeks.

Please note that in cases where a shipment appears to be lost, an official investigation with the shipping provider must be initiated. Such investigations can take up to 30 days, as the carrier needs to review internal tracking processes and documentation.

That said, we truly regret the inconvenience this has caused you. Although the investigation period has not yet fully elapsed, we have now proactively issued a full refund for your order so that you do not have to wait any longer.

We sincerely apologize for both the loss of your shipment and the delay in communication. This is certainly not the level of service we aim to provide.

If there is anything further we can assist you with, please do not hesitate to contact us directly.

Kind regards,
Your Sunday Natural Team