sundays-company.com Reviews 3

My story is similar to another reviewer. I ordered two stools from Sundays on 2025 Black Friday. After 6 weeks, I inquired because I still hadn't received them and there had been no updated shipping information. I spoke with customer service twice and emailed twice, always getting the answer that they would "look into it." Finally, they said my order was lost in shipment and that they were cancelling the order and refunding me, as there were no more of the stools that I ordered. I pointed out that they were still selling the stools on the website and that I would like the stools, if possible. I was told they would look into it and I never heard back. Luckily, I received the refund in February but the stools remained for sale on the website for several more weeks. Hopefully other customers had a better experience.

I’m leaving this review based on my experience with customer service, not the product itself, as the bed was never delivered.

The delivery window provided at the time of purchase was missed, and when I followed up, I was unable to get a clear or reliable delivery date. I was later told that the bed had left the warehouse, but customer service could not confirm where it was or when it would arrive.

Due to the missed delivery timeframe and lack of information, I canceled the order. Despite this, I was charged a $150 restocking fee, even though the item was never delivered and could not be confirmed as returned to inventory. Escalating the issue to a customer service supervisor did not resolve the matter.

Holiday delays were cited, but no proactive communication or resolution was offered. Overall, the lack of accountability and unwillingness to waive the fee for an undelivered item made this a frustrating experience.

Horrible customer experience. Sent wrong furniture. Refused to offer some kind of way to fix it.