Sundaytimes Reviews 58

Was on a 2 year digital only deal for £99 per year. First year fine, then on renewal, they cancelled my two year deal and tried to force me onto a more expensive subscription package. Completely dishonest and no respect for their readers.

I had to ring up to cancel. That really sucks. I hate when companies do that because it's obvious you want to make it as hard as possible to cancel so people don't do it. Not only that, but I had to wait on the phone for awhile before getting through to a salesman who made it as difficult as possible to cancel giving me all these extra offers. That was also annoying as it showed that you could easily do the service at a lower price but you choose to charge a higher price. I even got offered £7.50 a month which was crazy. I declined because I was so annoyed at the fact that I was I could've been charged £7.50 but instead you would charge me £30 I think it's really bad you do that. I finally managed to cancel, but you've put me off ever using you again.

The wait times are insane, there's no other way to cancel other than over the phone and in this day and age that's very outdated.

Same as everyone else. Disgusting use of subscription tactics and phishing

It is not easy to cancel the subscription other than by phoning .
I was fortunate to be at position #1 in the queue. It took 7 minutes to be answered and there were a few attempts to dissuade me from cancelling ( offering half-price, etc) .
I just persevered and politely declined them.

In fairness, the representative was polite and efficient and I got an email confirmation of cancellation immediately.

Maybe I was ‘lucky ‘.

Too much stress for what should be a simple procedure done online with no fuss or persuasion to not cancel.

You can not cancel online, customer support refuses to process cancelations and the provided phone number hangs up automatically due to long queue

The cancellation process is deliberately difficult. An absolute disgrace.

I feel that they intentionally make it difficult to cancel their digital subscriptions. I went online to try to cancel and ended up speaking with an assistant via chat, who took a very long time to respond before finally telling me that I needed to call their 0800 number.

When I rang to cancel and asked why this extra step was necessary, I was met with emotional blackmail. The woman on the phone told me she used to be a teacher, that her school had closed, and that she was grateful to have a job, as if this justified the process. It was poor customer service. The harder they make it for customers to cancel, the more money they stand to make from subscriptions, and I feel that this is their primary motivation.
Note to self - do not subscribe again!

They intentionally hide how to cancel your subscription. You have to call up to do so which is just inconvenient.

I paid £1 because I wanted to read one article. The business model is hoping your forget before they start charging you a lot more in a few months.

I enjoy the Sunday times although the magazines are a bit rubbish with their content.always get a laugh with Rod Liddell . BUT I wonder do the staff editoria(?) realise that Northern Ireland is part of the UK.
Very few places mentioned in the Travel portion.Wales ..yes Scotland…of course and England too many times to mention. Pathetic I think!

Complete scam. All the other reviews are valid and this company is a complete joke.

Lured into a free trial to read one article.

No reminders or bills sent out since. £26 taken today, called up immediately and cancelled. They're "unable to refund it" as "Head Office are really strict on refunding" as I didn't give them 2 days notice as per T&Cs. This can be translated as, "we know people will forget to cancel the free trial subscription and will not issue refunds, irrespective of whether they want to buy our product or not". Archaic practice, which virtually nobody follows anymore, with a complete lack of integrity.

New baby arriving in 4 weeks and, like everyone, feeling the strain financially. Not that they gave a monkeys. Rules are rules!

1.7 on Trust Pilot... no further comments necessary.

I cancelled my subscription to The Times and The Sunday Times via email in early November, but they continued to charge me. Only later did I find out that they require cancellations to be made by phone – something that wasn’t clearly stated. This feels like a deliberate barrier to prevent users from leaving. Still waiting for a refund. Disappointing experience for what I expected to be a reputable publication.

ABSOLUTE SCAM. I singed up for the 3 month trial and then made a note in the diary to call them before the end of the trial to ensure I wouldnt be charged beyond that date. They continued to take £26 every month for 8 months. I have called customer services a number of times to raise a complaint. They say that they received my cancellation call back in Aug and can see I havent accessed the subscription once since the free trial, but that they will not refund me. They say they've listed to the cancellation call and feel that it was made clear to me that I was in a 'cooling off' period at the time of the call and I needed to call back AGAIN to cancel. I was happy that Id cancelled it. So BEWARE - its very hard to get out of these trials once you're signed up. Im computer literate and organised, but imagine the amount of elderly people who are being CONNED by this scam. FURIOUS and now strongly dislike The Times.

Rip off cancellation process.Kept it delibrately complicated to rip off customers.

English newspaper disguised as offering news about Scotland, the only reflection of Scottish news is the small print below the name where it says Scotland. Dominated by English news amd articles amd a sports section committed only to English sport.
Over priced will never buy again

Sunday Times said on the cover "£3.50 to subscribers" and that is what I was paying. Didn't check my bank statements closely enough!

In Jan they started taking £30.33 A Month when paying the full cover price would have been £19 a month. Called me and they insisted the emailed in Dec saying that I now had to pay extra for access to their (useless) app that I have only accessed a few times.

This defeats the point of subscribing. Their CS team insist I was sent the email. Told them GMail allows search of even deleted emails and none were received so they changed their tune to say it was a letter instead. Nothing was received. They weren't prepared to do anything so I cancelled, received confirmation, then they are hounding me for payment for the next month!

What a shit-show.

Billed me for year after I asked to have my digital subscription cancelled, and won't refund the fees they leeched from me because I "failed to provide my Date-Of-Birth" in a timely manner. JFC! Reporting to the ActionFraud Police UK. Unbelievable.

I have received a letter saying my sunday times subscription is going up by 6 x in October. Yes 6 x.I called in during the week and was offered a discounted price via the c/s agent's manager for print yet when calling back today I was offered à higher price and told the one of a couple of days ago wasn't available. It seems just luck as to what you are offered and depends on who you speak to. I'm a long term subscriber and have just cancelled my subscription as I question their price rises and transparency. Rewarding long term customers? NO- CLEARLY NO WISH TO RETAIN US. I will switch newspapers. There are other options.

Terrible customer service
Huge increase in subscription costs
Nightmare trying to cancel
Poor customer relations attitude
Waste of time and money