After placing an order an receiving a tracking number, for some reason I couldn’t track my order which was a bit worrying tbh but I reached out to sunfere team for help and they were very helpful and... See more
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They sent me a dress and it smelt of curry spice and looked nothing like the photo. I asked them for a refund and they sent me a QR code that does not work and now they’re refusing to provide me... See more
Company replied
I was delighted with my order and the quality of the dresses! The communication was great and I had to communicate a lot for my order to be on time for an event, so it was really helpful that even if... See more
I have ordered a dress for a wedding and days after, i didnt get any order notification about delivery instructions, so i had to email them myself. After two days they email me back saying the the or... See more
Company replied
Company details
Written by the company
Sunfere is an online fashion company founded in 2022. We offer a wide range of fashion-forward apparel that caters to women of all ages. Our product line is carefully curated to evoke a sense of adventure and wanderlust with a curated selection of clothing and accessories, we're your go-to for chic, travel-inspired style. Wear Your Shine-Endless Vacay Styles in One-Stop.
Contact info
United States
- sunfere.com
Breach of guidelines
Pay attention
Pay attention
I ordered a dress for my wife, the wrote 4-5 days delivery. Moré than 10 days……et toujours rien
May 15, 2025
Unprompted review
Reply from Sunfere
Hi Abdeltiv,
Thank you for your feedback, and please accept our sincere apologies for the delay and any inconvenience caused.
We would like to clarify that once an order is placed, it typically requires 1–4 business days for processing and preparation. Following this, shipping to Belgium generally takes 4–8 business days, excluding weekends. This timeline is clearly stated in our shipping policy.
Upon reviewing your order, we noticed that the shipping address provided was incomplete. On May 8th, our team reached out to you via email requesting the full delivery details in order to proceed with the shipment. However, we did not receive a response, and as a result, your order was placed on hold.
We’ve asked our team to send you a follow-up email again. Kindly check your inbox (including your spam/junk folder), and please provide the complete shipping information at your earliest convenience so we can process and ship your order without further delay.
We truly appreciate your understanding and are here to assist every step of the way.
Warm regards,
Lea
Sunfere Support Team
Horrible customer service and returns
I ordered a lot of dresses from them and I waited a very long time for me to receive them. They came in different packages on different days after waiting for so long some of them didn’t fit me and some of them the quality is not like in the picture.so obviously I asked for a return and this return process is horrible. I would not recommend anyone to buy from this website. They try by all means not to take your return. You don’t get a return ticket or any address to send your return I am very disappointed and order this website at your own risk.
May 12, 2025
Unprompted review
Reply from Sunfere
Hi Thandy,
We apologize for the inconvenience caused by the sizing issues with the dresses you received. We understand your frustration and would like to clarify a few points:
Sizing Recommendation: We recommend carefully checking the size chart before making a purchase to ensure the best fit.
Email Correspondence: Upon reviewing our email exchanges, we see that our customer service team was inquiring about the issues with the returned items. You mentioned that the primary issue was the dresses being too large. Based on this feedback, our team proposed a partial compensation as a gesture of goodwill to cover alteration costs, as we believed the sizing issue could be resolved. Since there were no other issues mentioned in the emails, our team considered this a feasible solution. We had a total of 4 email exchanges, and at no point did our team block your return request.
Return Process: We have reviewed the situation and find that our communication was within our standard procedures. We have confirmed that you received the return address this morning.
Customer Satisfaction: We value your satisfaction and are committed to resolving any issues you may have. If you have any further concerns or dissatisfaction, please feel free to contact us via email, and we will address them promptly.
We appreciate your understanding and hope to resolve this matter to your satisfaction.
Best regards,
Olivia
Customer Support Team
Sunfere
Absolutely shocking customer service - AVOID
Absolutely shocking customer service. Will not issue returns instructions or address, but instead send you endless emails with offers to keep the goods in return for a 30 or 50% refund. Quality of the items does not match the price, so you'd never sell them on and make your money back that way. Terrible company, avoid at all costs.
May 7, 2025
Unprompted review
Reply from Sunfere
Dear Frances,
We sincerely apologize for the negative experience you've had with our customer service. We value your feedback and would like to address the points you've raised:
Return Instructions and Address: We have a UK warehouse specifically to handle returns for our customers in your region. We would be more than happy to provide you with the necessary return instructions and address. Please contact us directly at support@sunfere.com and we will assist you promptly.
Product Quality: We strive to provide high-quality products that meet our customers' expectations. If you believe that the quality of the items you received does not match the price, we encourage you to return them to us for a full refund, rather than attempting to sell them on.
Customer Service: We take pride in our customer service and are committed to resolving any issues that arise to the satisfaction of our customers. If you feel that your experience did not meet our standards, we would appreciate the opportunity to make it right.
Please contact us directly at support@sunfere.com, and we will work with you to resolve this matter to your satisfaction.
Best regards,
Olivia
Customer Support Team
Sunfere
Avoid this site it’s horrific
DO NOT BUY ANYTHING FROM HERE!!!
This shop, based in Asia, provided an extremely disappointing experience. I ordered a dress in March, and the shipping process was excessively delayed. When the item finally arrived, the quality was appalling—poorly made with cheap fabric that had a strong, unpleasant odor.
Upon requesting a return and refund, I was initially offered only a 30% refund if I agreed to keep the item. I declined and proceeded to return the dress at my own expense, using a tracked and signed-for shipping method. Despite me having to send confirmation and proof delivery, the company failed to acknowledge receipt of the return until I followed up multiple times. Ultimately, in May, they processed only an 80% refund without any explanation for the deduction.
This level of service and lack of transparency is unacceptable. I would caution others to avoid this store entirely.
March 5, 2025
Unprompted review
Reply from Sunfere
Dear Kate,
We understand your frustration and regret the inconvenience you've experienced. We'd like to clarify the facts regarding your order:
Dress Refund: We have processed a full refund for the dress you returned on May 7th. This should reflect in your account within 7-10 business days.
Refund Process: We only issue refunds after obtaining the customer's consent. We have all the email correspondence to verify this process.
Return Policy: We offer returns for unsatisfied customers and have a UK warehouse for faster processing. However, we always confirm the reason for dissatisfaction via email to ensure a smooth return experience.
Shipping Timelines: Your package's transit time was within our standard delivery estimates. Delays can occur due to various factors such as customs clearance and logistical constraints.
We value your feedback and continually strive to improve our services. We hope this clarification addresses your concerns.
Best regards,
Olivia
Customer Support Team
Sunfere
Possible scam
I had an order for a dress #SF2024349820, it has been 15 days and my order is nowhere to be found, and sent number of emails to their support mail and they just keep sending me discount codes for me to buy the same dress i already paid for!ı couldnt get any information about my order , they also keep sending me discount codes for me to pay again when i want a full refund for my dress. I am afraid they might be scammers, i want my dress or my money back!
April 8, 2025
Unprompted review
Reply from Sunfere
Dear Betül,
We sincerely apologize for the challenges with your order. To clarify, Turkish Customs regulations (Law No. 4458, Article 12.4) require a valid ID number for all imported parcels. Since your order placement, we’ve sent several email reminders requesting this information (please check your spam inbox as well).
To resolve immediately:
Priority Customs Submission: Reply with your ID# to our email for same-day processing.
Alternatives if preferred:
Full refund
Our team is available until 10 PM TRT daily this week to assist you. While we cannot bypass legal requirements, we’re committed to finding the best solution for you.
Thank you for your understanding.
Best regards,
Olivia
I still haven’t received my order
I still haven’t received my order. I ordered on 4/6 — SF2024349122. It is now 4/20 and my package is nowhere to be found. To make matters worse, Sunfere chooses to partner with Yun Express, a carrier that decided to attempt delivery at 2:53 AM this morning. SEVEN MINUTES TILL THREE O’CLOCK ON A SUNDAY MORNING. What sense does that make? And to not even tell me what local carrier the package was transferred to or where I can pick it up? And that’s IF I can even retrieve it from a local carrier. Now I don’t know where my order is or if I’ll ever receive it. Yun Express is not reattempting delivery and I’ve gotten no response from Sunfere yet.
April 19, 2025
Unprompted review
Reply from Sunfere
Dear Imani,
This is Olivia from Sunfere. We reviewed your case immediately upon returning to work on Monday and have assigned a dedicated agent to monitor it.
Regarding the delivery timing:
The failed delivery attempt occurred on April 19, 2025 at 8:23 AM
The system received this update on April 20 at 2:53 AM (a system notification, not an actual Sunday delivery attempt)
We sincerely apologize for any confusion caused. While we always notify customers promptly of reshipment updates, Sunday notifications (our rest days) delayed our response.
Please understand that weekend emails experience delays as our team is offline. Rest assured, our team is already addressing this and prioritizes logistics issues every Monday.
Thank you for your valuable feedback - we will thoroughly review and improve these processes.
The dresses I ordered were exactly as…
The dresses I ordered were exactly as described in the picture. Really impressed with the quality and shipping was quick although I did pay extra. Will definitely order again from this site.
April 18, 2025
Unprompted review
Very impressed with the quality of…
Very impressed with the quality of clothing and correct size. Was worried ordering online but will be ordering from here again soon!!!!!
April 17, 2025
Unprompted review
Polka dot co ord
Ordered the polka dot co ord for an event, customer service got in touch with me to update me about a small delay that might occur, but they kept me up to date about my order, order was shipped out quicker than expected.
Delivery company misplaced my delivery but sunfere looked into this and have offered me a solution to the problem.
Just waiting for the solution to be resolved.
Thank you for keeping my up to date
April 10, 2025
Unprompted review
Very poor quality
Very poor quality! Impossible to make the return. Just a waste of money! Don’t order!
March 20, 2025
Unprompted review
Reply from Sunfere
Hi Oksy,
Olivia here from Sunfere. Thanks so much for reaching out – I totally get how frustrating it must be to wait over the weekend. While our team’s officially off Saturdays/Sundays (we’re recharging to serve you better!), I’ve gone ahead and flagged your case as Priority for Monday’s 9 AM batch.
A quick tip: If you can shoot a quick email to support@sunfere.com with “Oksy - Urgent” in the subject line, our system will auto-attach your purchase history and product photos to your ticket. That’ll help us jump straight into solutions when we’re back!
Warmly,
Olivia
I purchased the Martha Halter neck…
I purchased the Martha Halter neck sheer lace jumpsuit 🔥 🔥 🔥 this jumpsuit looks exactly like advertised. I’m 5’7 135 lbs purchase a medium. I can’t wait to stunt in this fit🙌🏾 I know I will shut down the land down.
March 29, 2025
Unprompted review
Reply from Sunfere
Thank you for this vote of confidence! Every day brings new opportunities to refine our service. Can't wait to reconnect!
Lea
Reluctant to give a refund
Reluctant to give a refund, many many emails back and forth to try and get a return address. I had to chase the refund after sending item back 3 weeks prior and had a tracking photo evidence that they had received the parcel at their warehouse. Refund eventually received but the whole process shouldn't require so many emails back and forth and my refund should have been processed without me chasing it.
March 18, 2025
Unprompted review
Reply from Sunfere
Hi Miss C K,
Olivia here from Sunfere. I truly appreciate you taking the time to share your experience – your feedback helps us improve, and I want to address your concerns transparently.
When we ask for tracking numbers or photos, it's purely to help us locate returns faster—like detective work for packages! 🕵️♀️
Regarding the return process:
We completely agree simplicity is key. The tracking number/photo request is strictly to protect both parties and speed up investigations if packages go astray.
About the refund timing—this one's tricky! While we issue refunds the same day we complete the return process, the actual funds release depends on your payment provider. Visa/PayPal controls that last mile, which is why we suggest contacting them directly for the fastest resolution.
We’re all about continuous improvement here at Sunfere. Really appreciate you giving us the chance to improve.
Warmly,
Olivia
The quality of the dresses was…
The quality of the dresses was amazingly beautiful and the shipping was quick. This won’t be the last time I buy from you🥰
March 17, 2025
Unprompted review
Ordered a jumpsuit on the 28th February…
Ordered a jumpsuit on the 28th February still not arrived, no order confirmation, no delivery/shipping update. No idea where my order is or how to go about chasing this up.
February 28, 2025
Unprompted review
Reply from Sunfere
Hi Emily,
Thank you for sharing your experience. While we've recently experienced shipping delays due to unprecedented order volumes, please know we never compromise on quality - whether you're a first-time buyer or loyal customer. Our team insists on matching product photography with exceptional craftsmanship, even when this extends production timelines.
We stand by our commitment to complete every production process with care, rather than rush garments through assembly lines. That said, your wait time does seem longer than normal. Could you please confirm your order number by emailing us? Let's also verify your email address in case shipping notifications went astray.
You have my personal assurance we'll resolve this immediately. Your satisfaction remains our top priority, and we're ready to make this right.
Best regards,
Olivia
Slow to Ship and No updates
I ordered a dress on 5 March and paid for express shipping. It's for an event on 22 March and they can't even give me an update nor have they gotten it across yet. When I try to search up the order number is says it does not exist?? Like I don't understand.
March 5, 2025
Unprompted review
Reply from Sunfere
Hi Elizabeth,
Thank you for sharing your experience. While we've recently experienced shipping delays due to unprecedented order volumes, please know we never compromise on quality - whether you're a first-time buyer or loyal customer. Our team insists on matching product photography with exceptional craftsmanship, even when this extends production timelines.
We stand by our commitment to complete every production process with care, rather than rush garments through assembly lines. That said, your wait time does seem longer than normal. Could you please confirm your order number by emailing us? Let's also verify your email address in case shipping notifications went astray.
You have my personal assurance we'll resolve this immediately. Your satisfaction remains our top priority, and we're ready to make this right.
Best regards,
Olivia
I can only recommend this store
I can only recommend this store, the customer service is really excellent, quick responses and problem solving to the customer's satisfaction. The dress I ordered is really like the picture in good quality, I will definitely order again.
March 7, 2025
Unprompted review
Reply from Sunfere
"Quality that delivers" – four words that validate our entire team's dedication! 🙌 Every product undergoes 23+ quality checks because your trust deserves nothing less. Gratefully, Anna
Horrible delivery
Horrible delivery, takes loads of days to finally ship out to you. I had to email them after 10 days when I didn’t receive my tracking number then they finally shipped it to me. Dress won’t even arrive on time due to unnecessary delay.
February 23, 2025
Unprompted review
Reply from Sunfere
Hi Chloe,
Taylor here from Sunfere—first off, I want to sincerely apologize for the delay with your order. After digging into this, I found that during our final inspection, the item you ordered didn’t meet our quality standards (we’re pretty strict about this!). We made the call to hold it back because sending anything less than perfect just isn’t how we do things here—but I totally get how frustrating this delay must’ve been for you. That’s 100% on us, and I’m truly sorry.
To make it right, we’ve already reprocessed your order with priority shipping and added extra quality checks to catch these issues earlier. We’re also overhauling our packing workflow this week to speed things up for everyone—your feedback helped us spot this gap, so thank you for that.
Chloe, I’ll be keeping a close eye on your package myself. I’m here to help. Thanks for giving us the chance to fix this.
Warm regards,
Taylor
Customer Experience Lead
Sunfere
Ordered some items from this store
Ordered some items from this store, sizing was way off. The return policy is impossible and currently trying to get a refund for 4 dresses. I have sent them the items with tracking over 3 weeks and they claim they haven't received it. Currently back and forth emails I just want my refund for the dresses I returned.
January 24, 2025
Unprompted review
Reply from Sunfere
Hi Trina,
Thank you for your feedback, and we sincerely apologize for the delay in processing your refund. To clarify the situation transparently:
1️⃣ Your First Return:
We truly appreciate you sharing the tracking number for your initial return. This allowed us to monitor its progress and confirm receipt promptly.
2️⃣ Second Return Issue:
Due to the time gap between returns, our team initially processed only the first return, unaware of the second package. To ensure accuracy, we conducted a manual search of recent returns and successfully located your second item.
Your refund was processed immediately upon identifying your return. We’ve strengthened our return policy communications to prevent similar issues.
While we take full responsibility for improving our processes, we kindly ask customers to adhere to the return guidelines to avoid delays. We hope this clarity helps rebuild trust.
Thank you for your understanding.
Best regards,
Olivia
Customer Support Team
Sunfere
I ordered from this site at 08.02
I ordered from this site, it seems to be a scam! I want my money back! urgently 😡
February 8, 2025
Unprompted review
Reply from Sunfere
Hi Emilia,
Thank you for your feedback, and please accept our sincerest apologies for the confusion. Here’s what happened:
Initial Shipment Issue:
During our first packing attempt, we noticed a minor flaw in your coat and decided not to ship it to ensure quality. However, our system automatically generated a tracking number (which never updated because the package wasn’t dispatched).
Corrected Shipment:
We re-shipped your order the next day with a new tracking number, but due to a system limitation, it couldn’t update the new info automatically.
What We’ve Done:
✅ A colleague has emailed you the correct tracking details.
✅ We’re arranging a compensation gesture for the inconvenience (details in the email).
✅ Our tech team is urgently fixing this system glitch to prevent future issues.
This was entirely our oversight, and we’re truly sorry for the frustration caused. Thank you for your patience and for giving us a chance to make it right.
Warm regards,
Olivia
Customer Experience Team
Sunfere
Bought two dresses paid over $200 both…
Bought two dresses paid over $200 both dresses were very small sizing contacted them numerous times and raised a claim with PayPal simply to return them had one response at the start and never again very difficult to deal with very disappointing
January 8, 2025
Unprompted review
Reply from Sunfere
Hi Hailey,
Thank you for getting back to us. We’re truly sorry the sizing didn’t work out for both dresses. While one item included precise measurements (bust, waist, length, etc.) in the product details, we fully understand that fit can still vary.
To recap our efforts to resolve this:
📅 Timeline:
We responded to every email promptly (within 48 hours) and attempted to connect via your payment portal.
On Feb 24, we provided the return address and instructions.
You initiated a chargeback for the full order amount instead of returning the items. While we respect your choice, this conflicts with our agreed partial refund terms. Full refunds require returns to protect both parties.
We’d still gladly accept the return for a refund or exchange if you reconsider. Just let us know how we can help!
Thank you for your understanding, and wishing you a lovely day ahead. 🌸
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