Sunflowerhalo Reviews 37

This is the WORST experience I have ever encountered with online orders.
I bought a dress for a wedding I’m in, and contacted SunFlowerHalo is regards to a refund or exchange as I ordered the smallest size and it was absolutely humongous on me. I’m a size 6 and it definitely was at least a size 12. They stated this wasn’t possible. I have emailed 4 times since asking for more details and why this wasn’t stated in the initial purchase page. They have now blocked my email address so I am no longer able to send emails, they bounce straight back.
Never ever use this website.

Bought 2 dresses. Quality was terrible and nothing like the pictures. They would not refund me unless I paid to send the dresses back to China so I lost £75. would not recommend. You are better off buying from Shein or Temu.

Completely swindled. Do not buy from here. Terrible company, terrible clothing. Day light robbery!!

Terrible Quality and no Chance to send Things Back. I lost 119€ and they give it not back to me :(

Absolutely awful. I wish I saw these too prior to buying, lesson learned. Do not buy, your order will come nothing like you ordered. The dress fabric is so cheaply made. And like all the other reviews said, you can’t return it. I paid for expedited shipping and it came a month later.

I wish I saw the reviews prior to ordering. I ordered a dress, the quality was AWFUL! Then the dress didn’t fit. Apparently, if it isn’t a valid reason for returns. Customer service was also terrible. DO NOT ORDER FROM THIS COMPANY

Their email address is not working so you cannot return your stuff. So definitely stay away.

Do not order from this company. I ordered 3 dresses to try on for a wedding I was attending. I paid extra for express delivery, which cost me £13, to ensure the dresses would arrive on time however they did not and I was left without an outfit for the wedding. They arrived 3 days after the event, to which I was told that all of the dresses were non-refundable. This was not stated on the pages of any of the dresses, if this was the case I would not have ordered them. The customer service team were not at all helpful.

How can you run an online clothing company when the items are non refundable? People need to be able to try on the items when they are purchased online.

Do not buy from this shop! This is a scam! I waited 1.5 months for my order! Very difficult to contact the shop. When I requested a return, I was refused. Product different than in the photo (they claim it's the fault of my settings on my monitor or phone), but this is not true. They use photos with filters from instragram and therefore these products look different. Dramatic quality, zero pro-consumer approach! Not recommended!

AVOID! wish I had seen all the bad reviews before I purchased. Took over 2 weeks to arrived. 3 dresses squashed into zip lock bags. Quality is so cheap and poor. Once asking for a refund the company refused.
Disgusting !!!

If I could rate them a 0, I would. This company makes cheap quality dresses and are very unprofessional. I received the dress in time for the event I needed it for (I ordered about 2 months in advance), however when it came in, it was very poor quality. I emailed their only form of contact…an “info” email account, and kept receiving bot-like responses even though a person’s name was listed at the bottom. They would not read previous emails and each new response was just that…a new response still not resolving the issue and asking me to re-disclose my issue. It has been over a month now of going back and forth that I have finally engaged my credit card company for help as this company has offered me several different options for return and discounts on another dress when I have grounds for a FULL refund, but they are avoiding it in any way and again sending me new emails over again instead of replying to the contents of my response to them. (Also, didn’t apply to me, but I saw their return/refund policy in this process, and “sizing issues” or “delays in shipping” are not eligible for refunds.) so, just keep that in mind as well before wasting your money. This website has no where to leave a review on their website, instagram, or Facebook. So that is why I’m leaving one here. I have reported their account on Facebook and Instagram as financial scammers/fraud based on the experience I’ve had working with them. Please don’t fall victim to their scam like I did!

Terrible quality. After receiving the dress 1 month later and wanting to return it (the wedding had already passed and I had to buy another one), they told me that the delay is not a reason for return.

AVOID
Items look nothing like advertised. The quality is shocking, cheap material and cheaply made.
Delivery took over double what their confirmation was, with zero communication, had to chase myself to find the order which was apparently out of stock.
Refused a refund! Even after sending photos proving how bad the quality was.

Terrible store!!! Do not buy

The shipment toke over three weeks. Getting a response from ‘costumer service’ is terrible. It takes forever and it’s like talking to a robot. The clothes look nothing like the advertisement. The shapes are weird and the material is cheap! Returning it is impossible.

If i could give a 0, i would! DO NOT BUY ANYTHING FROM HERE!!!!!!!!

I bought a dress from this company and the dress is absolutely not what was advertised, it is cheap and awful material and the fit is horrendous.

When asked about returning the product, I was told this will cost me a lot so they recommend I keep it.

I am shocked and astounded that a company is allowed to false advertise like this and when your awful item arrives, they tell you it would cost you too much to return!

Please please save your money and do not shop from here.

The worst company ever. Quality is awful and it doesn’t even look like the picture that they promote.

AVOID AVOID AVOID!!!! delivery took over 6 weeks spent over 150€ on three dresses, when they arrived looking nothing like what was on the website, material was terrible!!! Not ‘allowed a refund as per policy’. Takes days/weeks to get a response from emails and when they do it feels like you’re talking to a robot ! This website should be reported and avoided at all costs

SCAM STORE!
Cloths do not match the description. For what you pay the quality is terrible. Customer service is shocking and not helpful. See through cloths and stitching is cheap bad craftsmanship. Reported to ACCC. Hope this gets shutdown before more people gets scammed.

Avoid at all cost. Pictures doesn’t match the item at all.
I wish there was an organization to protect online costumers from this people! SCAMERS!

it is a scam !! I did a complaint to ftc.gov because they refuse to reimburse me, the dress is absolutely not the one described on the website and picture.. don't order on this website !