Sunglasses Shop SuomiReviews 

1,877
TrustScore 3 out of 5

3.1

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Rated 1 out of 5 stars

On their homepage Sunglasses shop Suomi have ”forgot” to mention that the orders are sent from Great Britain, which means you have to pay taxes and other fees to get your package through the customs.... See more

Rated 5 out of 5 stars

All my expectations were met. Easy to shop, good selection of brands. Product descriptions and details were clear. Delivery took couple of days which was ok with tracking info.

Company replied

Rated 3 out of 5 stars

I did not get any confirmation of order. So I thought I only had paid and not orderd anything. Normally you get first mail of confirmation that your order has been received. Next mail that/when your o... See more

Rated 3 out of 5 stars

Not bad, fast delivery abroad. Sunglasses were ok, only bought a cheap pair - so didn´t expect too much either.

Company replied

Company details

  1. Sunglasses Store

Information provided by various external sources

Miksi valita Sunglasses Shop? Meiltä löydät laajan valikoiman parhaita merkkituotteita ja asiantuntevan henkilökunnan. Teemme parhaamme, jotta aurinkolasien ostaminen olisi helppoa ja miellyttävää.


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3.1

Average

TrustScore 3 out of 5

2K reviews

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3.1

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(1,877)

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Rated 5 out of 5 stars

great service

Bought serengeti cielo at monday and ups delivery them wednesday 4.20pm. Everything went well and i love my new sunglasses. Serengeti makes a damn good looking glasses and they lenses works like a dream.

July 7, 2012
Unprompted review
Rated 4 out of 5 stars

Satisfied customer but still room for improvement

The web page interface is easy to use, although the search function is a bit hit-and-miss. I ordered two pairs of sunglasses, one of which came relatively quickly (5days) but the other took almost two weeks, and with that one the tracking information was not automatically sent to me so I had to ask for it. Otherwise everything was easy to do and stress-free.

July 4, 2012
Unprompted review
Rated 2 out of 5 stars

Decent service, faulty product after another.

Customer service offered in Finnish is a plus, as well as the reasonably rapid and satisfactory replies, but the product (Dirty Dog Swivel) seems to have a horrific fault rate. The replacement I received was even worse, although it was said to be "personally inspected" before shipping.

The prices are very nice, so if you happen to get a good product, it will be a great deal.

July 4, 2012
Unprompted review
Rated 5 out of 5 stars

My first choice from now on

I've been looking for certain style Oakleys for a while and none of my local stores had either the style I wanted or for a price I was willing to pay.

So I turned to the internet... Google threw me to sunglassesshop.com. BAM! All the glasses I wanted in one place, with very reasonable shipping and prices! AND they had a -20% sale going on. It took me maybe 2 mins to have the Oakleys I wanted heading my way...

Needless to say, I'll be back.

July 2, 2012
Unprompted review
Rated 5 out of 5 stars

Easy,fast and cheap.

It was very easy to buy. Just pick a product and pay for it. Quite fast delivery and prices are very reasonably. There are availlable big brands and also cheaper, less known brands.

June 29, 2012
Unprompted review
Rated 3 out of 5 stars

ok web service, more delivery methods

It would be better for me if you could offer a delivery service other than UPS, for example. I find it difficult to be at home when they want to deliver the package to me. If i could get my package to my local post office I could fetch it at my own convenience and i dont need to make any special arrangements to be at home at a certain time.

Otherwise I am pleased with your webshop.

June 28, 2012
Unprompted review
Sunglasses Shop Suomi logo

Reply from Sunglasses Shop Suomi

Hi Kimmo,

We have identified this problem and are currently working on the option to choose from different delivery methods for our online shoppers. Unfortunately this is not available via the website yet, but we can always arrange a different delivery method upon request, by simply contacting the customer service (contact details can be found on the right-hand side of this page).

Best regards,
Sunglasses Shop Suomi

Rated 5 out of 5 stars

Perfectly matched

Thanks a lot about sunglasses. It was very easy to order by your website and it came in a week to Finland, fast transportation I think so. In the addition I can follow this transportation by UPS.

June 28, 2012
Unprompted review
Rated 3 out of 5 stars

Mediocre

+ Easy buying
+ Good assortment
- UPS delivery to Finland is slow
- I bought three glasses, one glasses was broken

June 27, 2012
Unprompted review
Rated 5 out of 5 stars

As seamless service as the lence on my new sunglasses

1. The shop is easy to use.
2. The collection is the widest I have seen.
3. There is a lot of extra material, like celebritys´s sunglasses.
4. Shipping was surprisingly fast all the way to Finland.
5. The product I received was perfectooooos.
6. The prisec were the best.

June 27, 2012
Unprompted review
Rated 5 out of 5 stars

Good ja fast service

Your website looking clear and nice and works fine. I order my Ray-Bans at your place and delivery was quick on Finland.

June 27, 2012
Unprompted review
Rated 5 out of 5 stars

Awesome

Good catalogue and fair prices. Delivery was fast and they brought the package up to my door. I highly recommend Sunglassesshop to everyone!

June 26, 2012
Unprompted review
Rated 4 out of 5 stars

Although I had problems with the payment, I got help fast, as soon as I contacted customer service in the chat.

I had a lot of problems with the payment of my sunnies and kept trying to pay many times and for a long time. In fact I had started trying to pay the previous night and every time I kept getting an error in the end.
The next day I noticed a possibility for chat with the customer service and opened the connection. I got very nice, fast and helpful service and was actually told that I had payed the amount several times.
The person however suggested to me, that she will refund the money to me and only leave one payment and she also told me that she would inform about the problem and that I would get my sunglasses as soon as possible and before the next weekend and yes, I did get them already on the next Thursday.
So, I was happy with the service anyway and got very beautiful pair of glasses, now it's only to make sure that I will be refunded all those extra payments :)
This is my second time buying and the first time there was no problems at all and the products and the price are great.
The range of products is also unbelievably large.

June 26, 2012
Unprompted review
Rated 4 out of 5 stars

Quite surprise how quick I received my order

I can say that I´m satisfied how this ordering works. Sunglasses was exactly what I expect. Description was correct and quality was what is said. Only negatively issue was that there is not any protection box for my sunglasses. But I can use my old protection box.

June 25, 2012
Unprompted review
Rated 1 out of 5 stars

Still waiting...

Do not order anything.

June 25, 2012
Unprompted review
Sunglasses Shop Suomi logo

Reply from Sunglasses Shop Suomi

Hi Keijå,

Based on the date of your review, you would have only been waiting for 5 working days since placing your order. Although we can appreciate how long the wait can sometimes feel, we try our best to always emphasise the fact that we operate in working days. In your case for example, an order placed on a saturday can not be shipped until the following monday. As all our stock comes from our warehouse in the UK, the delivery times to Finland are usually 4-6 working days (as stated in our terms&conditions) however an express delivery can be arranged upon request. Hope this will help you when considering future purchases.

Kind Regards,
Sunglasses Shop Team

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