Sunjoe Reviews 90

Bought a SunJoe Cordless Compact Turbine Jet blower and when assembled can not be disassembled. The notches going into the sleeve clicks and there is no release to unclick. I have complained to SunJoe customer service and they respond like they don't know what I am talking about. There is only three pieces to this blower. I want to send back to HSN don't care for it, can't be disassembled. As a consumer, I have a right to return item and SunJoe decides for me. What if I got the blower assembled it and it didn't work, how would I have been abled to send it back, YOU CAN'T. THE BOX IT COMES IN IS SMALL. I tried UPS store, Lowes, Home Depot, Walmart, Staples none sell longated boxs, the only one was at UPS but it was for golf clubs, a huge box, would not have worked to send back. BEWARE, OF SUNJOE AND THEIR CUSTOMER SERVICE, NEVER AGAIN. Then I heard back from SunJoe and they wanted a video of the problem, are you kidding me, it has three parts the notches that hold the sleeve clicks in and no release button, can't twist either. Then they replied we will pay up to $20.00 for you to buy a box and send it back after I emailed them that there are no LONGATED boxes in any store, BEWARE,

BEWARE!!! This is for a now-paperweight chainsaw. I submitted a warranty claim, and they repeatedly kept requesting information I either had already submitted or didn’t have access to, or sending me on wild goose chases to give them tax and shipping. I didn’t know tax and shipping, so I told them if they need it to give me a refund, feel free to deduct those amounts. It’s obvious they have no intention to ever standing behind their product and just hide behind arbitrary and inconsequential “requirements”. It's impossible that such a large company wouldn't be able to refund a customer within a few weeks. I've been sending emails for 2 months now asking for a Brex link... they say it's their way of refunding. I received the email in question 4 days after they sent it. Obviously the link is only good for 48 hours... so I have to start again. THEY DON'T WANT TO PAY YOU YOUR WARRANTY.

I had a teller from San Joe. I did a great job. It started running horribly. I took it apart. It was full of dirt and the drive gear had some teeth broken off of it called son Joe to buy the part. They don’t have the part they don’t make parts. I don’t understand that. Tell me pretty much I had to buy a new one.

BEWARE!!! This is for a now-paperweight chainsaw. I submitted a warranty claim, and they repeatedly kept requesting information I either had already submitted or didn’t have access to, or sending me on wild goose chases to give them tax and shipping. I didn’t know tax and shipping, so I told them if they need it to give me a refund, feel free to deduct those amounts. It’s obvious they have no intention to ever standing behind their product and just hide behind arbitrary and inconsequential “requirements”.

I bought the 100V blower and it only lasted one season. The handle broke where it meets the motor. I opened a case with SUNJOE and they sent me a shipping label to send it off for repair. Almost a year went by and they never sent me the repaired item or a gift card for the item since they never sent it back. I will NEVER do business with SUNJOE again over the way they handled my purchase and repair of this blower. They went round and round about new documents I needed to provide until I couldn't provide anymore they said tough luck. I not only lost money buying it initially but I had to go buy another brand blower to get back to work on my lawn.

Bought a sunjoe pressure washer from Home Depot 3 years ago and it has been used 3-4 times and worked great. Went to use it this spring, ran for 10 seconds and stopped. Emailed SJ and of course it’s off warranty so I asked where to I bring it to get repaired and they have no clue. One guy at SJ gave me the government of Canada service centers where one goes for social assistance. Terrible Terrible service and I do not recommend their products. Might be best to purchase from a company that stands behind their product and has repair centers.

Bought a pressure washer in 2021 and stopped working in summer of 2024. Completely dead. Good news is I purchased an extended warranty. Bad news is Sunjoe made it so difficult to get the warranty activated, on top of the fact they lost my registered warranty and receipt info because they transitioned their system from Shopify to another platform, that after 6 months, I decided not to pursue. Being a tinkerer, I took the unit apart and fix the pressure switch. Working again, but no thanks to Sunjoe.

The lawn mower I purchased 3 years ago, the motor died when I went through some long grass in my backyard, it wouldn’t start back up , I let it sit over night,, charge the batteries and in the morning it just clicked, wouldn’t start, I called sun joe Customer Service and they told me that they only have a warranty for 2 years, then the customer service said that they were sorry, there’s nothing she can do, I guess you buy crap you get crap, I never would recommend sun joe

Bought lawn mower with two year warranty it broke after 6months and prior to that shaved grass not mowed! Took 8 months of being disrespected and arguing to get half the money I paid only in store credit no replacement mower or money back in full they do NOT honor warranty!
It’s been a year i cant even use store credit the online store says my address is undeliverable and customer service LIED and responded last time you mailed to a neighbor! I received orgingal mower by mail through Amazon at my same address, still no budging will not send money or credit to bank

I bought sunjoe wireless electric shovel, the battery lasted for one season only. This battery can't be charged again.
Don't waste your on their products

my pressure washer was having a issue, turns out i had put a part on backwards but before i realized that i called them and they told me to send a video of the problem, i was told that it was unfixable wasnt covered under warranty and i would need to buy a new one. these people are liars and con artists do not buy their stuff.

Complete junk! Cut my lawn twice with it and it broke after I hit a root or rock. Company refused to fix or refund my money. Machine was a total write-off. I bought an electric mower. Avoid like the plague.

Had this product for 4 years. Only used it about 5 times during that period. The motor would stop and start erratically. In March2025 tried to use it again. Didn't work. Went to customer service to trouble shoot. No success. Workman ship is not desirable. WOULD NOT RECOMMEND THIS WASHER TO ANYBODY.

If I could leave ZERO STARS, I would. DON'T buy from this company. They are a rip off. They WON'T honor their 2 year warranty. I have been trying to get a replacement part for almost a year. RUDE CUSTOMER SERVICE. The tiller we got broke within a few months, bought the wagon as well and that lasted about a month. The sprinkler i got doesn't work either. SUCKY COMPANY, SHYT PRODUCTS!!!!

Tried to order a spx3000 pressure washer tank a year ago without any luck. Tried again today and technical support told me the tank was built in and couldn't be removed. We all know the two plastic tanks sit in a trough and aren't attached to anything. The agent refused to let me speak with a different person. Wish I could give this company a 0 for their support.

I need a new battery for my snowblower. They do not carry it making my snowblower useless without the battery. Whats the point of selling products when you can't even provide parts.. POOR customer service. This is for Snow Joe ...

Worst experience with any company I’ve ever dealt with avoid at all costs very deserved ratings they have Joseph cohen should be ashamed

DO NOT BUY SUN JOE PRODUCTS. One star is not low enough. Terrible product, dismal customer service. Will never buy again. Customer service makes warranty process impossible. They are trained to deny any and all supporting documents provided for proof of purchase etc. Pressure washer broke on first use - went back and forth with customer service reps who would ask for one document and then deny its validity when provided. I’ve provided copy of proof of purchase, credit card statement confirming purchase, photos of bar code from original packaging, everything a reasonable customer would have and they come back with an excuse for everything and then claim customer service is their first priority…..waste of time and money if you buy from Sun Joe.

Bought several products from them including leaf blower, snow shovel and snow blower. The 4.0 battery was stuck on the leaf blower and i was unable to remove it. They sent a new one under warranty but it came with the 2.0 battery. I called a year ago and was told by customer service that they were out of stock but they would send one when it was back in stock. That was nearly a year ago.

I called today since i see the 4.0 battery is available, but they said they were out of stock and only had the 5. 0 battery which they would send for $99!!! I asked for a supervisor and was on hold for about 7 minutes until the agent returned saying none was available, and demanded my proof of purchase. I told her they had all that in their data base.

I was going to buy one of their mowers in the spring but no longer. I won't do business with a company which lies!!!

Now, I'll buy Greenworks. BEWARE!!!

A couple years ago, Bought a SPX4600 power washer, maybe using it 15 hours. Moved across country, went to use it, motor turns on, but compressor does not. Reached out for help, parts something...Only response is 15@ off on New Washer. Terrible service, STAY AWAY FROM SUNJOE!