Sold by Sunlighten, Inc.
The information on this page is based solely on product reviews written by customers of Sunlighten, Inc. via Trustpilot.
Technical service was over and above A+
Reply from Sunlighten, Inc.
Thank you so much for your review, Luis! We’re incredibly happy to hear our team provided an over-and-above experience for you. We’ll be sure to share your kind words with the team. We're always here if you have questions or want to share your wellness wins with us. Wishing you many amazing sauna sessions ahead!
product is fantastic --preforms as advertised . I would definitely recommend
Reply from Sunlighten, Inc.
Thank you for your 5-star review, Joseph! We’re so glad to hear you're loving your new mPulse Conquer! We know you're going to love the benefits that come with it. We're here should you have any questions. Happy saunaing!
Perfect addition to my wellness routine
The sauna is beautiful and very well-m
The front heater panel failed within one week of Installation. While the initial service call was very supportive, the wrong part was sent twice. I sent photos of the parts and showed the differing bar codes but that didn’t prevent the wrong part being sent a second time . A third part was sent , email Confirmation showed that was also the wrong part I returned email pointing it out and they said they will Fix it. I’m still waiting on that, so will see how it turns out. Finally the fact that once a part is sent closes the case, I had to submit three different service request for each time that sent a wrong part . I was also unable to respond to emails to prevent the wrong parts being sent because the email comes back as case closed, all in all, for a supposedly high end product , it has not been a good experience. For the one week we were able to use it, we liked it , now we are on our fourth week of it not working.
Reply from Sunlighten, Inc.
Thank you for taking the time to share your experience and feedback. We are sorry to hear about the challenges you have encountered and understand how frustrating it can be when you are eager to enjoy your sauna.
Your experience and feedback are being reviewed internally so we can better understand what occurred and identify opportunities to improve. While this is not the experience we strive to provide, we appreciate you bringing these concerns to our attention so we can continue improving our processes and customer experience.
We appreciate your patience as our team continues working toward a resolution, and we look forward to helping you get back to enjoying your sauna experience as soon as possible.
Love it! Great product! Great customer service! :)
I ordered my Mpulse Conquer 12/19/25. I also was swindled by Laura H, Sunlighten rep, to purchase $500 accessories package. I was under the impression the accessories package I purchased which included towels, bench padding and cover, sauna cleaner, etc- would arrive together. This was not the case. From December 2025 thru April 2026 items arrived. I never once received a detailed list confirming receipt of everything in that package. I still do not know if I received everything. The first of March, I contacted Laura H to inquire when my bench seat would arrive. She stated "March" and apologized for the delay in shipment. The company that supplies the accessories-too many orders were placed during holidays which caused a shortage? I bought mine 12/19/25- Laura H stated in an email that Sunlighten didn't cease taking orders until mid January. If there was a known shortage in December why did Sunlighten continue to sell the $500 packages that Laura pushed onto me? Laura assured me it wasn't "intentional" but I argued it felt very intentional. In my opinion- It is intentional GREED. The Mpulse Conquer sauna arrived to my home January 14, 2026. It arrived damaged during the shipping. There were visible forklift prongs damage seen on the boxed up sauna pieces. These would have been very visible by the delivery company during the shipping process yet it was still allowed to proceed to my house. I have attached cracks that are now forming due to the damaged top piece. I notified Laura H of the damage the day it arrived. Another Sunlighten rep emailed me and offered $400 for the damage. Not sure how that helps me now since there are visible cracks inside on sauna's ceiling. How about hire a company that doesn't deliver a damaged $10,000 sauna. Do I like my sauna? Yes. At the same time-Would I order from Sunlighten or recommend to anyone- NO WAY. Do your research and pick another company. Also to note: when I finally received bench cushion near the end of March 2026- and it was for a smaller sauna model. I once again reached out to Laura H via email with a picture of incorrect cushion. She never responded to my email but a few days later- in April 2026- I FINALLY received the correct size. If you don't mind horrific customer service and a damaged sauna- Sunlighten is the one for you.
Reply from Sunlighten, Inc.
Thank you for sharing your experience, Julie, and for the detailed feedback.
We’re glad to hear you’re enjoying your sauna overall and appreciate you taking the time to share with us. Feedback like this is important and helps us continue improving how we support our customers from order through delivery. Our team is aware and has reviewed internally where we can improve in these processes.
If there’s anything you still need help confirming or if you have questions about your accessories, our Customer Care team is always here to support you at 877-292-0020 ext. 3 or through our support page: https://www.sunlighten.com/customer-service/#support-form
We appreciate you being part of the Sunlighten community and are here for you along your wellness journey.
We love the sauna! High quality. And our health has never been better!
Reply from Sunlighten, Inc.
Thank you for sharing this, Deborah! It’s wonderful to hear you’re loving your sauna and that it’s already becoming part of your health routine. Those consistent sessions really do build over time.
If you’re open to it, we’d love to share your image to inspire others as they begin their own wellness journey. Just let us know if we have your permission.
We appreciate you choosing Sunlighten and are here if you ever need anything or want to share how your wellness journey continues to evolve.
I love it!
I had a bad start in that the temperature would not regulate correctly. Service dept sent 2 new parts. First wasn't the fix. Second one, a new power box, was a winner. My contractor put the unit together and also put in the new power box. He said he was impressed with the quality and ease of assembly. I am loving the pain relief setting after hip replacement surgery. I did one cardio and it was amazing the amount of sweat it helped me release. Get the back rest and mat. Also get the 3-person unit if you want to lie down. My impulse sauna was definitely a great buy!
I can’t say enough good things about my Sunlighten mPulse Conquer Smart Sauna in Eucalyptus (V2 model)—it’s genuinely been a game-changer for my daily wellness routine! As someone who prioritizes recovery, relaxation, and longevity, this sauna delivers on every level. First, the build quality is stunning. The eucalyptus wood is gorgeous—rich, dark tones with beautiful natural grain that looks luxurious and smells amazing (that subtle, fresh eucalyptus aroma is so inviting and calming right when you step in). It’s sustainably sourced, durable, and feels premium without being over-the-top flashy. The 3-person Conquer size is perfect—spacious enough for me to stretch out, do light yoga, or share with family/friends, but still fits beautifully in my home without overwhelming the space (exterior dimensions around 70.6” W x 47.6” D x 78.5” H). What sets this apart is the patented 3-in-1 full-spectrum infrared technology combined with red light therapy. There are dedicated heaters for near-, mid-, and far-infrared (8 far, 7 mid, 5 near/red LED panels), and the red light integration is a total bonus—my skin feels clearer, muscles recover faster after workouts, and I just feel more energized overall. The SoloCarbon heaters are incredibly efficient (proven 99% effective), heating up gently and deeply without that overwhelming dry heat of traditional saunas. The smart features are next-level: the built-in Android tablet lets me choose from 7 science-backed wellness programs (detox, relaxation, cardio, etc.) or customize everything—temperature, lights, chromotherapy colors, even the sound system. I love preheating it from the Sunlighten mobile app while I’m finishing up my day—walk in to the perfect session every time. Chromotherapy (color light therapy) adds such a soothing vibe, and the whole setup feels futuristic yet effortless. I’ve been using it daily (or close to it) since it arrived, and the benefits are real: deeper relaxation, better sleep, reduced stress, improved circulation, and noticeable help with muscle soreness. Installation was straightforward (clear guides for the V2 model), and it’s held up flawlessly—no issues with heat distribution or build. If you’re serious about home wellness and want the best in infrared + red light tech, the mPulse Conquer in Eucalyptus is worth every penny. It’s not just a sauna—it’s my personal sanctuary and one of the best investments I’ve made for health and self-care. Highly recommend—Sunlighten nailed it with this one!
Family is incredibly happy with our selection and it is used every day. Well designed, aesthetically well done and easy to assemble with 2 people with detailed instructions. We had one issue with a faulty infrared panel not functioning - but the responsiveness and knowledge of customer service team and technical support provided to resolve was untiring through resolution and very impressive. Highly recommended!
Used it for about 6 weeks and stopped working. To get someone from customer service on the line has proven to be quite difficult with an endless game of phone tag. Likely a bad thermostat, but they initially tried claiming it was my power source.
Reply from Sunlighten, Inc.
Thank you for taking the time to share your experience, Ryan. We’re sorry to hear this and want to assure you that we’re here to help. Our team has attempted to reach you by phone and will continue to reach out to find a time that works for you. To move things forward as quickly as possible, a new case has been opened and our team will be reaching out again to troubleshoot and determine the best path toward resolution.
We understand how important it is to have your sauna functioning properly and are committed to working with you until this is fully resolved.
An amazing sauna, which is why this is our second purchase from Sunlighten. Our previous home had the mPulse Believe 2 person. We purchased a new home and decided to get the mPulse Conquer 3 person for room to fully lay down during sauna sessions if desired. What a great sauna overall. We can heat it up in advance form our phone, take advantage of preset sessions and relax and enjoy the benefits of the Sunlighten sauna experience for enriching our lives!
From the person that sold me the unit o er the phone to their customer support its gold standard. I have the impulse so I am spoiled with sound and screen. I love the ease of use and fast warm time. I have the comfort package so sitting for a time isn’t hard. Love the unit. I have recommended this unit to a friend and he bought a unit. I have told I will get something for showing the unit. First class.
I was a little hesitant because of the price but so glad I did. We are enjoying it daily.
Reply from Sunlighten, Inc.
Thank you for your 5-star review, Travis! It’s completely understandable to weigh an investment like this, and we’re grateful you found your way to Sunlighten. It’s great to hear you’re enjoying your new sauna. Using it daily is a great way to make it part of your wellness routine. Wishing you many wonderful sessions ahead!
We had damaged boxes upon delivery. We’re unable to ensemble at the time of delivery, awaiting response from Sunlighten. This took approximately 3-5 days. As it was mostly cosmetic, damage was inside and out. Photos were sent Sunlighten to Logics & customer service. Once ensemble started, the dowels were not the quality NOT the quality expected by Sunlighten. Not, straight, making the steps to ensemble more difficult. I was disappointed that sauna didn’t come with a printed owners manual. I received PDF from Sunlighten and had to go print the owners manual.
Reply from Sunlighten, Inc.
Thank you for your review, Maureen, and for sharing your experience so candidly. We’re sorry to hear about the challenges with delivery and assembly. That’s not the experience we aim to provide, and we truly appreciate you taking the time to share these details—they help us continue to improve.
If anything is still outstanding or if you’d like additional support, our team is here to help. Please don’t hesitate to reach out at 877-292-0020 x3. We want to make sure you’re getting the most from your sauna and feel supported every step of the way. Thank you again for your patience and for choosing Sunlighten.
I love my m-pulse sauna. I have been using it almost daily. The 2-3 person model is perfect for me. Enough space for me to exercise in it and lay down with bended legs. Hoping to see results as far as anti aging and muscle recovery in the next few weeks.
We love our sauna it's gorgeous and works beautifully!
The impulse sauna is great. Sunlighten is a great company. They delivered it early than I expected and it is extremely high quality in every aspect. The video and sound are excellent.
Reply from Sunlighten, Inc.
Thank you for your review, Steve! It’s great to hear everything arrived ahead of schedule and that the quality and features have stood out right from the start. Creating an experience that feels both high-quality and enjoyable is exactly what we aim for.
We’d love to share your image and experience to inspire others, with your permission, just let us know. Thank you again for your support and for choosing Sunlighten for your wellness.
