Sunlighten, Inc. Reviews 3,795

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 1,308 reviews, reviewers overwhelmingly had a great experience with this company, frequently highlighting the excellent customer service and knowledgeable staff. Customers consistently praise the staff for their helpfulness, patience, and ability to provide thorough information without being pushy, making the purchasing decision easy and stress-free. Many also appreciate the high quality and sturdiness of the products, with some noting the ease of assembly and overall user experience. However, some people were dissatisfied with customer service, reporting issues with slow follow-up, poor communication, and difficulty resolving problems, such as receiving the wrong color product or defective items. A few other people also felt that the product did not get hot enough or was difficult to assemble alone, and some experienced issues with product quality, including broken screens and tablets.

What people talk about most

Staff

Clients share positive opinions on staff, frequently highlighting their helpfulness, knowledge, and... See more

Product

Customers had positive experiences with product, with many expressing high satisfaction and confidence in its... See more

Customer service

Reviewers highlight positive aspects of customer service, with many praising the helpfulness, knowledge, and... See more

User experience

Customers consistently note positive experiences with user experience, highlighting an overall exceptional... See more

Service

Consumers find service to be positive, with many reviewers describing it as personalized, thorough, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Just ordered our second Sunlighten MPulse sauna for our vacation home. This is one part of our wellness program that has made the most profound difference in reducing our aches and pains and allowed u... See more

Company replied

Rated 5 out of 5 stars

it was very easy to order and receive my sauna the customer service was super helpful my friend judy revallo in harbor springs michigan did all the research on saunas and found yours to be the best... See more

Company replied

Rated 5 out of 5 stars

Renee spent a great deal of time on the phone and through email helping my wife and I decide to purchase our sauna at Sunlighten. We were leaning towards a competitor but Renee helped us to ultimately... See more

Company replied

Rated 5 out of 5 stars

Great product. High quality. Shipped with incredible protection and arrived without a single imperfection. Assembly is very simple with detailed instructions. I misplaced the remote and they sent... See more

Company replied


Company details

  1. Sauna
  2. Medical Spa

Written by the company

With our cutting-edge infrared technology, we illuminate the path to a brighter, healthier life. Sunlighten® Saunas stands as the premier destination for personalized infrared light therapy and sauna lifestyle solutions. Since 1999, we've dedicated ourselves to pioneering wellness solutions that empower individuals to enhance their quality of life. With our patented SoloCarbon® technology, we deliver the best quality of infrared energy to rejuvenate the body—proven to be up to 99% effective. Fueled by our passion for making a positive impact, we continuously innovate to advance well-being. Our commitment extends beyond product excellence to building a global community of businesses, consumers, and trusted experts. Together, we support one another on our journey to create a healthier, happier world. As industry leaders, we prioritize safety and efficacy. That's why our saunas are designed and manufactured by Sunlighten, using quality materials to ensure a safe and non-toxic experience. Moreover, our saunas stand out as the only ones on the market equipped with all three infrared wavelengths—providing comprehensive therapeutic benefits. Experience the transformative power of Sunlighten and join us in embracing a lifestyle of wellness and vitality. Together, we're not just changing lives—we're helping you feel better, do you can do more, and live fully.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

4K reviews

5-star
4-star
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2-star
1-star

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Rated 5 out of 5 stars

I love my Sunlighten sauna

I love my Sunlighten sauna, and my new backrest makes the experience even better

April 15, 2026
Sunlighten, Inc. logo

Reply from Sunlighten, Inc.

Thank you for sharing this, Michele! We’re so glad to hear you’re loving your Sunlighten sauna and the backrest has made your sessions even more comfortable. Thank you for being part of the Sunlighten community and for continuing to prioritize your well-being with us! Happy saunaing!

Rated 5 out of 5 stars

Great customer service and all around experience

Great customer service and all around experience talking with Matt Lantz. He helped us understand the benefits of Sunlighten saunas that will make it a great addition to our home.

May 7, 2026
Unprompted review
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Reply from Sunlighten, Inc.

Thank you for your review, Brian! We’re so glad Matt helped make the experience informative and comfortable as you explored what would be the best fit for your home and wellness goals. Choosing a sauna is a meaningful investment in yourself, and we’re excited for you to begin enjoying all the benefits ahead. Thank you for choosing Sunlighten for your wellness journey!

Rated 5 out of 5 stars

Great service

Great service, quick response!
Sunlighten was recommended to me by a family member and I had learned more about them from various podcasts. Riki, our sales rep, was very responsive and knowledgeable. Helped us through the whole process. We love our sauna and I am telling everyone how great it is and recommending sunlighten as the best customer experience and by far the best quality

March 6, 2026
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Reply from Sunlighten, Inc.

Thank you so much for your thoughtful review, Cindy! It means a lot to hear your family’s recommendation led you to Sunlighten and that Riki helped make the process feel smooth and supportive from start to finish. We’re thrilled to hear you’re loving your sauna and already sharing your experience with others. Thank you for trusting us to be part of your wellness journey, and please know we’re always here if you ever need support along the way!

Rated 5 out of 5 stars

Our Purchase Experience

Riki our Sunlighten representative was wonderful! We had many questions and he answered them all and explained his answers thoroughly. He made sure we had his contact information if any other questions came up. We could not have asked for a better experience and look forward to receiving our sauna!

May 5, 2026
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Reply from Sunlighten, Inc.

Thank you for sharing your experience, Paula! We’re so happy to hear Riki took the time to thoroughly answer your questions and help you feel confident in your decision. That level of care and support is so important when starting a wellness investment like this. We’re excited for your sauna to arrive and can’t wait for you to begin enjoying it. Thank you for choosing Sunlighten!

Rated 5 out of 5 stars

Use it every morning

Use it every morning! I absolutely love this light

April 15, 2026
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Reply from Sunlighten, Inc.

Thank you for your review, Kristen! We love hearing that it has become part of your daily routine. There’s something so powerful about starting each morning with intentional wellness habits, and we’re grateful to be part of that with you. Thank you for choosing Sunlighten!

Rated 5 out of 5 stars

D'Nisha at Sunlighten was WONDERFUL…

D'Nisha at Sunlighten was WONDERFUL when I had an issue with my Solo sauna.

May 5, 2026
Unprompted review
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Reply from Sunlighten, Inc.

Thank you for sharing this, Nancy! We’re so glad D’Nisha was so helpful in your experience. We’ll be sure to share your kind words with her. Thank you for being part of the Sunlighten community, and please don’t hesitate to reach out if you ever need anything along the way!

Rated 5 out of 5 stars

The sales person.

March 5, 2026
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Reply from Sunlighten, Inc.

Thank you for your 5-star review, Douglas! Thank you for choosing Sunlighten for your wellness journey, we’re excited for what’s ahead for you!

Rated 5 out of 5 stars

David was awesome

David was awesome! Helped us choose the right model for us for lots of different factors we considered. Look forward to receiving our sauna in a few weeks.

May 5, 2026
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Reply from Sunlighten, Inc.

Thank you for sharing your experience, Ryan! We’re so glad David was able to help guide you through the different options and find the right fit for your needs. We know there’s a lot to consider when choosing a sauna, and we’re excited for you to receive yours and begin enjoying the experience. Thank you for choosing Sunlighten and welcome to the community!

Rated 5 out of 5 stars

Premium experience

Great product. High quality. Shipped with incredible protection and arrived without a single imperfection. Assembly is very simple with detailed instructions. I misplaced the remote and they sent a new one at no charge. Tons of videos availabe for both assembly and use. A premium experience in every way.

November 13, 2025
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Reply from Sunlighten, Inc.

Thank you so much for your thoughtful review, Christian! We’re thrilled to hear of your experience. We put a lot of care into every detail of the experience, so hearing words like “premium experience” truly means a lot. Thank you for choosing Sunlighten and for allowing us to be part of your wellness journey!

Rated 5 out of 5 stars

After a year of research, I’m convinced we made the right decision

Although buying a Sauna is not an enjoyable experience, the outcome is great. I had very clear financial limits a year ago when I started my research. That said, I ended up with the mPulse and couldn’t be happier. I was concerned I wouldn’t use it often enough, but find myself in there at least 4x a week - it relaxes me. I can block everything out or watch Netflix on the built in screen. An opportunity would be able to start it when I’m more than 500 yards from my house, how that distance works, idk… but being able to start it while driving home would be great. Scheduling doesn’t work for me currently, but maybe that feature will in the future. Assembly was fairly easy, it took my wife and I about 3 hours. The hardest part was unpacking all the boxes and carrying it to the furthest room in our house. Quality is excellent, heating time is not unreasonable at all, our sauna room temperature is about 70°. I typically use it around 140 for 35-40 minutes, and have had it up to 160 as a trial.
Hope this helps! Cheers!!

March 4, 2026
Sunlighten, Inc. logo

Reply from Sunlighten, Inc.

Thank you for taking the time to share such a detailed review, Frank! We love hearing that after all your research, you feel confident in your decision and are already using your mPulse so consistently. It sounds like it’s become a meaningful part of your routine, which is exactly what we hope for our customers. We also appreciate your thoughtful feedback. Our team will be reaching out to help ensure you get scheduling working correctly, and everything is set up to your needs. Thank you again for choosing Sunlighten and for welcoming us into your wellness journey!

Rated 5 out of 5 stars

Sunlighten is a great company to work…

Sunlighten is a great company to work with. They are always helpful and their product is superior!

May 5, 2026
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Reply from Sunlighten, Inc.

Thank you for your kind words, Emily! We’re so grateful for your support and thrilled to hear you’ve had such positive experiences with both our team and products. Providing helpful support alongside a high-quality wellness experience is always our goal. Thank you for continuing to choose Sunlighten!

Rated 5 out of 5 stars

Mike was great

Mike was great! He answered all of my questions, sent me information that helped me understand why Sunlighten was a cut above other saunas on the market. And he was very patient with my process to make the best decision for me. He was very knowledgeable and accessible. I enjoyed working with him and really appreciate his help!

May 4, 2026
Unprompted review
Sunlighten, Inc. logo

Reply from Sunlighten, Inc.

Thank you for sharing your experience, Warren! We’re so glad Mike was able to support you throughout your decision-making process and help you feel informed and confident along the way. Taking the time to choose the right sauna matters, and we’re excited for you as you begin this next chapter in your wellness journey. Thank you for choosing Sunlighten, and please know we’re here for you if any questions come up along the way!

Rated 3 out of 5 stars

Our sales person

Our sales person, Kate, did a great job answering our questions before ordering a M Pulse Sauna. When we received the sauna, the instructions were to have it assembled in 2 days to ensure that everything is working. The screen was broken upon arrival. This took many phone calls and emails before we actually received truthful information that the part was on backorder. Sending emails stating " we're putting the final touches on your order" when the part was not in stock is not helpful. The part did not arrive for another 3 weeks. In addition, when assembling the sauna, my husband found electrical connections that were not labeled and a USB connection that was not screwed in. He called tech support and spent 90 minutes getting this fixed. He had to remove parts of sauna to access the USB. This lack of quality control is very disappointing considering the price and high recommendations from my doctor for this particular sauna. We asked for some sort of compensation for all these errors and vener heard a reply back. 4 weeks after the sauna was delivered, we finally received the replacement screen and could turn it on! We have really enjoyed using since then, sleeping better and less aches and pains overall.

March 3, 2026
Sunlighten, Inc. logo

Reply from Sunlighten, Inc.

Thank you for taking the time to share your experience, and we appreciate your thoughtful feedback. We are very glad to hear you are now enjoying your sauna and experiencing benefits like better sleep and reduced aches and pains.

At the same time, we are sorry for the frustration you experienced during delivery and setup, and we understand how important clear communication and proper quality checks are from the start. Your feedback is valuable and will be shared with our team as we continue improving both product and support experience. We appreciate your patience through the resolution process and are here if you ever need anything moving forward.

Rated 5 out of 5 stars

Ryan Williams was very knowledgeable…

Ryan Williams was very knowledgeable about all of Sunlighten’s product lines. I highly recommend him for his expertise in choosing the right sauna for your needs.

May 4, 2026
Unprompted review
Sunlighten, Inc. logo

Reply from Sunlighten, Inc.

Thank you for sharing your experience, Cade! We’re so glad Ryan was able to help guide you through the different options and provide the expertise needed to find the right fit for your wellness goals. We truly appreciate your recommendation and thank you for choosing Sunlighten!

Rated 5 out of 5 stars

Easy to order and great description of…

Easy to order and great description of what I was getting.

May 4, 2026
Sunlighten, Inc. logo

Reply from Sunlighten, Inc.

Thank you for your review, Darryn! We’re happy to hear the ordering process felt easy and that the product information helped you feel confident in your purchase. We know investing in your wellness is an important decision, and we’re excited for you to begin enjoying the experience ahead. Thank you for choosing Sunlighten!

Rated 5 out of 5 stars

Customer service was very helpful and…

Customer service was very helpful and knowledgeable.

May 4, 2026
Sunlighten, Inc. logo

Reply from Sunlighten, Inc.

Thank you for your kind words, Doris! We’re so glad our Customer Care team was able to provide helpful support and answer your questions along the way. We appreciate you taking the time to share your experience and thank you for trusting Sunlighten to be part of your wellness journey!

Rated 5 out of 5 stars

Easy to order

Easy to order. Wish you had a representative we could call for questions

May 4, 2026
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Reply from Sunlighten, Inc.

Thank you for your review, Jesse! We’re glad the ordering process was simple and appreciate your feedback as well. We do have a team available to help answer questions and support customers throughout their journey, and we’d be happy to assist anytime. Please reach out at 877-292-0020x3 or through the support form on our website. Thank you for choosing Sunlighten, and please don’t hesitate to reach out if there’s anything we can help with!

Rated 5 out of 5 stars

Great consultive sells support!

May 3, 2026
Unprompted review
Sunlighten, Inc. logo

Reply from Sunlighten, Inc.

Thank you for your review, Don! We’re so glad you had a positive experience and felt supported throughout the process. Taking the time to understand your needs and help guide the right fit is something our team truly cares about. Thank you for choosing Sunlighten for your wellness journey!

Rated 5 out of 5 stars

The order was promptly filled and…

The order was promptly filled and delivered after ordering. Great selection of accessories for the sauna.

April 21, 2026
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Reply from Sunlighten, Inc.

Thank you for sharing your experience, Pete! We’re happy to hear your order arrived quickly. It’s always exciting to personalize and enhance your wellness space over time. Thank you again for being part of the Sunlighten community! We're here in case any questions come up along the way.

Rated 5 out of 5 stars

Great Customer Service and the…

Great Customer Service and the Signature 1 is superb

March 1, 2026
Sunlighten, Inc. logo

Reply from Sunlighten, Inc.

Thank you for your review, David! We’re thrilled to hear you’re enjoying your new Signature sauna and had a great experience with our team along the way. There’s nothing better than hearing our customers are loving their wellness space at home. Thank you for choosing Sunlighten and welcome to the community!

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