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Review summary

Created with AI, based on recent reviews

Looking at 42 reviews, most reviewers were unhappy with their experience overall. Many customers expressed significant dissatisfaction with the customer service, finding it unresponsive and unhelpful, often ignoring inquiries or providing inadequate solutions. This led to frustration with delivery services, as orders frequently arrived incomplete, damaged, or not at all, with some people reporting long delays and incorrect tracking information. However, some people were satisfied with the products, particularly the filament, praising its quality, consistency, and variety of color options. These customers highlighted that the filament performed well even with high-speed printers and that packaging was excellent. Conversely, a small portion of people felt that the product quality was poor, citing issues like tangled spools, inconsistent diameters, and colors that did not match website descriptions.

What people talk about most

Product

Customers consistently note ambiguous experiences with product. While many reviewers praise the high quality,... See more

Order

Consumers find order experiences to be ambiguous. While some customers report issues such as orders not being... See more

Customer service

Customers consistently express extreme dissatisfaction with customer service. Many reviewers report that... See more

Response time

Clients share negative opinions on response time, with many reporting a lack of replies to emails from... See more

Delivery service

People report negative experiences with delivery service, expressing significant dissatisfaction. Many... See more

Reviews shaping this summary

Rated 1 out of 5 stars

Another boycott for Sunlu. Looks like they're running a scam from the other messages here. Ordered 6 rolls, 3 delivered. Full charge. Responded to my first mail then went completely dark. Was my first... See more

Rated 1 out of 5 stars

Waited nearly a month for a filament order, never arrived to this day. Contacted on all the emails listed on the website and social media. Managed to contact a representative on Facebook who just told... See more

Rated 1 out of 5 stars

Purchased 3 spools of PETG from them. One arrived damaged and unusable with an AMS system. Asked their customer service for either a refund or replacement of the single spool and they told me to take... See more

Rated 1 out of 5 stars

One star is way too much! Have an order out for over 3 weeks, which is now partly delivered. Enquiries about the delivery to their customer service are not responded for over a week now. It's 2026 guy... See more


Company details

  1. e-Commerce Service

Written by the company

Professional 3D Printing Filament&Resin Manufacturer. We focus on R&D, Production, and Sales of 3D Printing Supplies.


Contact info

2.0

Poor

TrustScore 2 out of 5

310 reviews

5-star
4-star
3-star
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1-star

Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Good Product At Competitive Pricing

I always use Sunlu PLA for my prints on my Bambu Printer as it gives me great results without stringing. They have a great range of colours to choose from and I quite like their Matte range for printing. The plastic spools are great and better than cardboard ones found with other manufacturers. Prices are competitive as well so I would recommend to anyone.

September 29, 2024
Unprompted review
Rated 5 out of 5 stars

Great Product at a great price, with no issues.

I've been using Sunlu as my main supplier of PLA+ for by Bambu X1 Carbon, and cold not be more impressed.
Everything sticks to the plate when it should and easily removes when finished, zero clean up and ready for the next print. No stringing, no clogging, no problems, period. Order in bulk when I need to from their regular sales and it arrives very shortly after, ready to go. You get a much better deal than buying individually from the likes of Amazon. Branching into resin prints and fully intend to buy their resin too.

September 29, 2024
Unprompted review
Rated 5 out of 5 stars

Good products that are budget friendly

Their resin and filaments work pretty well and often times you can get them at a really good price. Are there better options for stronger resin out there? Yes, of course there are, but you will end up paying more depending on how strong you want your resin to be. I think Sunlu is reasonably priced and their resin holds up pretty well for miniatures. If you are going to be rough with them, then yeah, they are gonna break, but if you treat them like models instead of toys, then you will be fine. I would recommend this company to anyone who does 3D printing.

September 28, 2024
Unprompted review
Rated 5 out of 5 stars

Good resin, very good price

I have been buying from Sunlu for more than a year and there was only 1 delivery issue which was solved quickly by their customer support team. The delivery company sent the package to a different address but after contacting Sunlu, the package was routed to the correct address.

September 3, 2024
Unprompted review
Rated 4 out of 5 stars

I have used hundreds of kg of sunlu…

I have used hundreds of kg of sunlu filament. For the price it's the best filamament out there. Compatable with bambu AMS and rarely an issue. Recently with the new type of spools I have seen the filament wrapped too tightly and stuck under the side of the loops of filament. I noticed it and so it was no issue. My orders have always been packed right but sometimes one box is later than the others. I continue to order from them to this day. It's hard to find a good supplier in Canada, sunlu is the answer for me.

September 7, 2024
Unprompted review
Rated 5 out of 5 stars

Great products for the price

Great products for the price, fast delivery. Had an issue with customer support in the past (impossible to contact them for a error with a voucher) but Sunlu seems to work on it, so it's promising.

For the quality of products, there is probably better elsewhere, but certainly not at a better quality/price ratio.

September 13, 2024
Unprompted review
Rated 5 out of 5 stars

Still here after over 300 rolls of filament

I have purchased resin, resin detergent and hundreds of spools of filament over the last few years, over $5K worth and I will keep buying from them. Has everything been perfect? No. I have had some filament that would break after sitting loaded in the printer over night, but a few hours in the heat chamber/oven fixes it. I recommend them to anyone.

September 20, 2024
Unprompted review
Rated 5 out of 5 stars

It's my current go-to filament for…

It's my current go-to filament for everything. Great selection of colors and materials, and they print fine and smooth. My only concern is the current lack of customer support which is almost unexistant. I hope they can fix this soon.

September 26, 2024
Unprompted review
Rated 2 out of 5 stars

Very good filaments at good price but

Very good filaments at good price.
Customer service, I would not say so. Raised two issues, one was with wrapped filament and one with wrong information about shipping and did not get responses after the first "Hi" ... If you get your filaments and have no issues then suggested but if customer service matters, be mindful.

July 17, 2024
Unprompted review
sunlu.com logo

Reply from sunlu.com

Thank you for your feedback and we will take it seriously. Please offer your email address and contact us directly at support@sunlu.com and provide your email address along with your order details. We will handle your case promptly.

Rated 5 out of 5 stars

Great!

Fast delivery (i received it in Croatia after only 5 days), perfectly well packed.

September 17, 2024
Unprompted review
sunlu.com logo

Reply from sunlu.com

Thank you for your support:)

Rated 1 out of 5 stars

Spool snapped in half, "not natural damage"

After almost 100 spools from Sunlu, one brand new spool snapped in 2 pieces in my AMS when loading it. Impossible to re-spool. I provided pictures of the incident and contacted support.

After 12 (!) emails back and forth the final answer was "I judge that it is not natural damage, and you need to bear it yourself."

It's fascinating that they'd go this far over a $12 roll of filament. I don't really care much about buying a new one but it will definitely not be from Sunlu.

If you have Sunlu rolls, make sure you glue them together before using them.

September 12, 2024
Unprompted review
sunlu.com logo

Reply from sunlu.com

Thank you for your feedback. Please offer your email address and contact us directly at support@sunlu.com and provide your email address along with your order details. We will handle your case promptly.

Rated 1 out of 5 stars

Wrong items delivered, support doesn't reply anymore

I've ordered different filaments and the delivery was fast. However, I've got the wrong filaments. Support doesn't reply anymore...

September 6, 2024
Unprompted review
sunlu.com logo

Reply from sunlu.com

Thank you for your feedback. Please offer your email address and contact us directly at support@sunlu.com and provide your email address along with your order details. We will handle your case promptly.

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