Account 2596- “So you are increasing the monthly payment for your useless and disadvantageous equipment and solar panels. My Florida Power bill is now $145, yet you are charging us $111 per mont... See more
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We've enjoyed the lower monthly costs since our solar system was installed. We recommended a friend of ours contact you folks for his solar project. He's now activated and sure enough we received a... See more
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I have been with Sunnova for 8 years and added a Tesla battery with 13 Solar Panels a few years ago for a total of 34 panels. System has been working properly and if anything happens it will be fixeg... See more
Company replied
Great customer service! Explained everything with ample time and detail. Extremely patient with all of our questions and concerns. Even followed up after install and system was up and running to make... See more
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Company details
About Sunnova Energy Corporation
Written by the company
Sunnova is a leader in solar energy, battery backup, system protection and home service financing. With 438K+ customers across the U.S. and its territories, we believe in providing a better energy service at a better price to deliver on our mission of powering energy independence.
If you want to learn more about the financial impact of investing in home solar, battery backup and more, Sunnova is the perfect place to start.
Sunnova Home Solar System
Not quite ready for a Sunnova home solar system quote? We have compiled all the information you need before deciding to go solar.
Click the link below to learn more on how to add solar panels to your new or existing home with our Sunnova SunSafe® solar panel + battery storage system.
Sunnova Reviews
We invite all existing customers to share their honest Sunnova experience by leaving a review. Writing a Sunnova review lets us provide the best experience possible for you and future households. We look forward to reading and replying to your review.
Thank you in advance for your Sunnova review and for being a valued customer.
- New Home Solar
- Add-on Solar Battery Storage
- Home Solar Protection Plans
Products & Services
Learn More About Solar Financing
Solar financing is an important decision. That said, here’s everything you need to know about getting a lease, loan or power purchase agreement (PPA).
25 Year Best-in-Class Warranty
Sunnova home solar and battery storage services come with a 25-year Sunnova Protect® Platinum plan offering worry-free, hassle-free maintenance, monitoring, repairs and replacements to ensure it performs to its maximum potential. Refer to the Warranty Agreement for complete warranty terms and limitations.
Contact info
20 Greenway Plaza #475, Houston, TX 77046, United States
- sunnova.com
4.4
Excellent
2K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
How this company uses Trustpilot
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I've had a MISERABLE experience
I've had a MISERABLE experience! I was lied to about the number of times people would need to come to my house. My daughter lost INCOME because of this. My project has NOT been completed, and I've been ghosted by my project manager and my sales rep! I've attempted several times to get a manager and have been put of EVERY time! I asked for a support person to come to my house because there is a PHYSICAL piece missing, and they just want to troubleshoot over the phone!
At this point I would definitely NOT recommend this company!
November 18, 2024
Unprompted review
Reply from Sunnova Energy Corporation
Hello Angela. Thank you for reaching out and bringing this matter to our attention. We sincerely apologize for the experience you've had. We value your feedback and are committed to providing you with the highest level of customer service. Feel free to contact our customer service at (866)786-6682 or via email at customerservice@sunnova.com for assistance. We look forward to the opportunity to address your concerns and ensure that you have a positive experience with us.
Representative was on time for…
Representative was on time for appointment. They were knowledgeable and let me know about next steps.
November 11, 2024
Reply from Sunnova Energy Corporation
Hello Pastor, thank you for your message. We take great pride in providing you with a comprehensive understanding of our process, and we're pleased our efforts are reflected in your experience. Thank you for choosing Sunnova!
I love it best thing I’ve ever done for…
I love it best thing I’ve ever done for my house
November 11, 2024
Reply from Sunnova Energy Corporation
Hi customer, thank you for your message. We're glad to hear that your experience has been nothing short of exceptional thus far. We are glad to have you with us.
Reply from Sunnova Energy Corporation
Hello James. Thank you for your 5-star rating! We are honored to know that your experience aligns with our commitment. We are here to ensure that your solar journey is nothing short of exceptional. Thank you for choosing Sunnova!
Reply from Sunnova Energy Corporation
Hi Harry, thank you for your message. We strive to make the switch to solar a smooth journey & it's fantastic to hear that your experience aligns with our commitment. We appreciate the positive feedback.
This is the second time an inverter has…
This is the second time an inverter has gone bad. My system has been down since the end of September and I am losing money. There are no parts available, that is unsatisfactory.
November 7, 2024
Reply from Sunnova Energy Corporation
Thank you for reaching out and bringing this matter to our attention. We sincerely apologize for the experience you've had. We value your feedback and are committed to providing you with the highest level of customer service. Feel free to contact our customer service at (866)786-6682 or via email at customerservice@sunnova.com for assistance. We look forward to the opportunity to address your concerns and ensure that you have a positive experience with us.
Very Reliable - Good Customer Service
Very reliable, what is most important when it comes to choosing 1 out of 100 or more solar companies is customer service and WARRANTY. Sunnova has it.
November 7, 2024
Reply from Sunnova Energy Corporation
Hello Justin. Thank you for your positive feedback regarding your journey with us. We are honored to know that your experience aligns with our commitment. We are here to ensure that your solar journey is nothing short of exceptional. Thank you for choosing Sunnova!
Super company
Super company. Very friendly and very helpful with any questions I may have.
November 5, 2024
Reply from Sunnova Energy Corporation
Hello Don and Sharon, thank you for your message. We're glad to hear that your experience has been exceptional, and we hope our services continue to exceed your expectations.
Purchase was smooth and easy
Purchase was smooth and easy. Initially, we had many problems with the system resulting in numerous service calls. After a couple months everything started working fine and still does.
November 6, 2024
Reply from Sunnova Energy Corporation
Hello Raymond. We genuinely appreciate your feedback. We are here to ensure that your solar journey is nothing short of exceptional. Thank you for choosing Sunnova!
I've had no issues with my solar…
I've had no issues with my solar panels. Customer service has always been helpful and informative.
November 6, 2024
Reply from Sunnova Energy Corporation
Hello Francisco. Thank you for the 5-star rating regarding our service. We are pleased to have you as part of our Sunnova family!
Nothing short of a nightmare since day…
Nothing short of a nightmare since day 1 with Infinity...loan and system both serviced by Sunnova now not much better. Would never recommend. Only thing decent is having power during an outage.
November 6, 2024
Reply from Sunnova Energy Corporation
Hello Rachelle. Thank you for reaching out and bringing this matter to our attention. We sincerely apologize for the experience you've had. We value your feedback and are committed to providing you with the highest level of customer service. Feel free to contact our customer service at (866)786-6682 or via email at customerservice@sunnova.com for assistance. We look forward to the opportunity to address your concerns and ensure that you have a positive experience with us.
Reply from Sunnova Energy Corporation
Greetings Ruben. Thank you for your 5-star rating! We are here to ensure that your solar journey is nothing short of exceptional. Thank you for choosing Sunnova!
Trinity Solar, a great co to do business with!
All the people who I have been in contact with have been cheerful, helpful and the best part, they followed through and let me know what was happening. Had my roof done and have told many people that the week was so organized and happened just the way it was supposed to be. I have told many people it was a special week.
November 5, 2024
Reply from Sunnova Energy Corporation
We appreciate your feedback, Hollace. Our goal is to provide top-notch customer service, and your feedback is priceless in our pursuit of customer satisfaction.
Lower cost on my electric bill easy to…
Lower cost on my electric bill easy to reach if I need help did a great job and installing, even though there was a hiccup, it was taken care of would recommend this company to anyone
November 4, 2024
Reply from Sunnova Energy Corporation
Hello Patricia. Thank you for the 4-star rating regarding our service. We are pleased to have you as part of our Sunnova family!
I called to discuss a concern that I had
I called to discuss a concern that I had. After talking to a supervisor he got in touch with the technical team and they were able to resolve my issue.
November 5, 2024
Reply from Sunnova Energy Corporation
Hello Timothy, thank you for your message. Our goal is to provide world-class customer service, and we're pleased our efforts are reflected in your experience. We are glad to have you with us.
Reply from Sunnova Energy Corporation
Thank you, customer! We appreciate your review, and the feedback you provided to continuously improve the customer experience. Thank you for being part of the Sunnova Family!
A local company installed the system…
A local company installed the system in 2021 and so far I have no complaints about the whole process.
November 10, 2024
Reply from Sunnova Energy Corporation
We appreciate your feedback, Carlos! Our goal is to provide top-notch customer service, and your feedback is priceless in our pursuit of customer satisfaction.
Be caution about Sunnova and Trinity
They installed my solar system, and during installation, there were a few incidents that they assured me would be repaired, as part of our contract. I was in touch with a customer service agent named Jennifer, and after multiple calls, she asked me to obtain a repair quote and send it through sales agent Ndema. I sent the quote as requested, but Jennifer then stopped responding. Despite my repeated calls and a voicemail, I received no response. I reported the issue to Sunnova, the company I originally signed the contract with, but they claimed that Trinity Solar had addressed the damage, which is untrue—they did nothing. A word of caution: be careful when dealing with Sunnova and Trinity Solar.
March 21, 2024
Unprompted review
Reply from Sunnova Energy Corporation
Hello Hassan. Thank you for speaking with us today regarding your concerns. We value your feedback and are committed to providing you with the highest level of customer service. Thank you for your patience, and we look forward to resolving this matter to your satisfaction.
Excellent Service 👌
November 4, 2024
Reply from Sunnova Energy Corporation
Hello Rodney, thank you for your five-star review! We appreciate your feedback and hope our services keep exceeding your expectations.
Have had the system for 2.5 years now
Have had the system for 2.5 years now, it has been great to only have an electric maintenance bill of $16 a mo th.
November 11, 2024
Reply from Sunnova Energy Corporation
Hi Nicole, thank you for your message. We're glad to hear that your experience has been nothing short of exceptional thus far. Thank you for choosing Sunnova!
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